Business Analyst - Commissions

About the role:

The Business Analyst will play a critical role in identifying and analysing the relevant business processes and documenting future state processes ensuring they align with business goals and industry best practice.

This role requires a strong technical aptitude, including the ability to understand technical architectures, data flows, and system integrations.

This role is crucial for delivering LMG’s Commission System replacement. 

Key responsibilities:

Requirements Elicitation & Management

• Business Requirements: Lead workshops with stakeholders to capture, analyse, and document comprehensive business and functional requirements.
• Functional Specifications: Translate business requirements into clear functional specifications, user stories, and acceptance criteria.
• Manage Requirements: Manage the requirements traceability matrix to ensure all business needs are met by the new solution.
• Analysis: Analyse existing commission structures, sales data, and financial reports to identify trends, gaps, and opportunities for improvement.

Process Mapping & Uplift

• Current and Future state: Document current-state ("as-is") processes  and assist with design of optimised, future-state ("to-be") processes that leverage the out-of-the-box capabilities of the new system, minimising customisation and driving operational efficiency.
• Continuous Improvement: Identify opportunities for process improvements and efficiencies in the commissions process.

Data Migration & Integration Support

• Data Migration: Work with data owners to analyse, cleanse, and map legacy data structures from the 2 decommissioned applications into the new data model.
• Integration: Define and document integration requirements (eg APIs, data feeds) between the new commission system and existing internal systems.

Vendor Collaboration & QA Alignment

• Collaboration: Collaborate closely with the vendor’s build and QA teams to ensure they have a crystal-clear understanding of the requirements.
• Validate configuration: Review vendor configuration design documents to ensure they align with business expectations.

Testing & Business Readiness (UAT)

• UAT strategy and execution: Define the UAT strategy, write comprehensive test scenarios/scripts, and coordinate internal business users during UAT execution.
• Defect Management: Help triage defects during testing, acting as the conduit between internal testers and the vendor’s QA team.

Project Management and Change Management Support

• Project Reporting: Support the project manager in creation of project reports, risk and issue management
• Training and Support: Provide training and support to end-users on the new system(s)

To succeed in this role you will bring with you:

• Education: Bachelor's degree in Business Administration, Finance, Information Technology, or a related field.
• Experience: Minimum of 5 years of experience as a Business Analyst, preferably in financial services
• Analytical Skills: Strong analytical and problem-solving skills with a keen attention to detail.
• Communication Skills: Excellent written and verbal communication skills, with the ability to convey complex information clearly and concisely.
• Project Management: Experience in projects and the ability to manage multiple tasks and deadlines effectively.
• Interpersonal Skills: Strong interpersonal skills with the ability to collaborate effectively with cross-functional teams.