CRM ManagerCustomer Operations Specialist

As a Customer Lifecycle & CRM professional, you will drive customer engagement and value across the customer lifecycle. You will use data, segmentation, and targeted campaigns to support key KPIs such as NGR, GGR, turnover, deposits, active customers, retention, and reactivation.
You will work closely with CRM, Marketing, Data, Product, and Compliance teams to deliver effective, personalized customer journeys while ensuring responsible and GDPR-compliant use of personal data.

What you'll do:

Manage CRM objectives and KPIs, including NGR, GGR, turnover, deposits, and active customers.
Analyze customer behavior and lifecycle data to identify opportunities for retention, reactivation, cross-sell, and upsell.
Plan, launch, and optimize public and segmented campaigns across email, SMS, web, sliders, and other channels.
Develop customer segments, journeys, and workflows to deliver personalized experiences.
Prepare campaign briefs, monitor performance, and report results with actionable recommendations.
Research customer and market trends to improve engagement and campaign effectiveness.
Resolve day-to-day CRM and customer-related issues efficiently and securely.
Ensure customer data is handled securely and in line with GDPR and company policies.
Work with Compliance to support audits, regulatory requirements, and data protection procedures.
Share customer insights and best practices with the wider team.

Core Skills & Tools

CRM & customer lifecycle management
Customer segmentation & behavioral analysis
Campaign management & marketing automation
Multi-channel communication: Email, SMS, Web, etc.
Data analysis & KPI reporting
Customer journey & workflow management
GDPR & data protection

What you'll bring:

Experience in CRM, lifecycle marketing, customer engagement, or a related field.
Strong analytical and problem-solving skills.
Understanding of customer segmentation, personalization, and campaign optimization.
Experience with CRM or marketing automation platforms.
Strong understanding of GDPR and responsible data handling.
Excellent communication and cross-functional collaboration skills.
A proactive, data-driven, and customer-focused mindset.

About us
You have come here for the vacancy of Gaming Insights Analyst. We aim to provide all the information you need to take the next step in your career.
We hope the journey you are about to begin will be full of pleasant surprises and professional growth.
We are apeople, representing adjarabet.com – the largest entertainment portal in the region and a proud member of the international group, Flutter Central & Eastern Europe.
We offer a sustainable environment, a team of highly skilled professionals, and a workplace filled with new and exciting experiences. If you decide to start your journey with us, we will be delighted to share our 20+ years of experience in development, success, and innovation.
To learn more about the Gaming Insights Analyst vacancy, please click here.
May your journey begin!
apeople team

Flutter

CRM Manager

About the Job

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About the Company

Flutter

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