ING

Digital banking and sustainable lending

HR Change & Experience Intern

People & HRConfirmed live in the last 24 hours

InternshipBrussels, BelgiumNo salary listedIn-person

About the Job

Requirements

Be a student.
Have a preferred study background in Human Resources, Communication, Business Management, Digital Transformation, Information Management, Organisational Psychology, or Business Engineering.
Have an interest in stakeholder experience and change.
Have strong written and visual communication skills.
Be able to structure complex information.
Have an interest in SharePoint and Microsoft 365.
Have a proactive, hands-on approach.
Be comfortable working with different stakeholders.

Responsibilities

Develop a collaborative HR platform for Business Evolutions, using SharePoint as the main environment.
Improve the stakeholder experience by making information easier to find, understand, and use.
Create clear navigation, page structures, and content flows for different stakeholder groups.
Organize templates, documents, frequently asked questions, process guidance, and communication materials.
Build practical toolkits that support managers, HR business partners, employees, and the Job-to-Job team.
Gather stakeholder input and feedback to continuously improve the platform and materials.
Deliver a SharePoint-based collaborative platform with clear pages, navigation, and collaboration spaces.
Create a structured overview of what each stakeholder needs throughout the Business Evolution process.
Deliver templates, frequently asked questions, guidance pages, and practical communication materials.
Organize document libraries and content categories, and recommend content ownership.
Recommend further improvements to the platform, content, and stakeholder experience.

HR Change & Experience Intern

3-6 months, flexible depending on university requirements

What you will do

Develop a collaborative HR platform for Business Evolutions, using SharePoint as the main environment.

Improve the stakeholder experience by making information easier to find,understandand use.

Create clear navigation, pagestructuresand content flows for different stakeholder groups.

Organisetemplates, documents, FAQs, processguidanceand communication materials.

Build practical toolkits that support managers, HRBPs,employeesand the Job-to-Job team.

Gather stakeholder input and feedback to continuously improve the platform and materials.

Expected deliverables

Collaborative platform

A SharePoint-based platform with clear pages,navigationand collaboration spaces.

Stakeholder experience flow

A structured overview of what each stakeholder needs throughout the Business Evolution process.

Communication & guidance toolkit

Templates, FAQs, guidancepagesand practical communication materials.

Content structure

Organiseddocument libraries, contentcategoriesand ownership recommendations.

Improvement roadmap

Recommendations to further improve the platform,contentand stakeholder experience.

Who we are looking for

We are looking for a proactive student who enjoys improving how people experience change. You are structured,communicativeand interested in digital tools that make collaboration easier.

Preferred study background

Human Resources

Communication

Business Management

Digital Transformation

Information Management

OrganisationalPsychology

Business Engineering

Skills and interests

Interest in stakeholder experience and change

Strong written and visual communication skills

Able to structure complex information

Interest in SharePoint and Microsoft 365

Proactive and hands-on mindset

Comfortable working with different stakeholders

What you will learn

HR changemanagement
Stakeholder experiencedesign
SharePointOnline
Digitalcollaboration
Communicationtoolkits
Knowledgemanagement
Employeeexperience
Content governance

Why join?

This internship gives you the opportunity to work at the intersection of HR, change,peopleexperience and digital collaboration. You will develop a practical platform that helps stakeholders navigate Business Evolutions in a clearer, morestructuredand more human way.

About the Company

ING

Digital banking and sustainable lending

ING provides digital banking and financial services to individuals and businesses worldwide. Its products and services include online and mobile banking, lending, payments, and advisory services designed to be frictionless so customers can make confident financial decisions. ING differentiates itself by focusing on sustainable choices, responsible lending, and sharing knowledge to help customers and partners realize their visions for a better future. The bank emphasizes empowerment over judgment and aims to finance change, partner with customers, and continuously innovate in a sustainable way. Its goal is to help people and businesses progress toward their goals while reducing barriers and making banking easier and more responsible.

Company size: 10,001+
Company stage: IPO
Headquarters: Amsterdam, Netherlands
Founded: 1991

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