Senior Relationship Banker

Position Summary

The Senior Relationship Banker assists members with a full range of financial products and services in a retail branch setting, including banking transactions, product education and sales, relationship-based sales, handling negotiables, and offering excellent service. The role balances exceptional service delivery with the ability to identify needs, build rapport, and convert service interactions into appropriate sales and referral opportunities.

In addition, the Senior Relationship Banker is responsible for developing direct sales growth including but not limited to mortgage, auto lending and market development. The incumbent performs all duties in compliance with regulatory requirements and with minimal supervision. 

Responsibilities

Essential Duties

Service/Operations

• Performs a wide variety of banking transactions with minimal supervision.
• Serves as subject matter expert for authority limit oversight and membership review to support audit and reporting requirements.
• Manages member escalations and complaint resolution independently, requiring limited supervision.
• Delivers exceptional member service, ensuring requests and/or issues are researched and resolved in a timely manner.

• Receives and dispenses various denominations of coin and currency.
• Processes all transactions accurately and efficiently, while maintaining member confidentiality.
• Opens, closes and balances cash drawer daily, ensuring proper handling of cash and negotiables. 

• Maintains current knowledge of Tech CU products/services and competitive landscape.
• Participates in Tech CU training as guided by manager, including compliance, product knowledge and sales skills. 
• Attends staff and company-wide meetings.
• May offer periodic coaching to other less experienced staff.

Sales

• Meets sales goals ethically and in compliance with regulatory requirements.
• Participates in offsite business development events (Member Company wellness fairs, community events, and activities, such as phone campaigns) for the purpose of generating new business, strengthening relationships, and building brand awareness.
• Attends networking events and conducts sales calls to increase the visibility of the Tech CU brand and generate new business.
• Opens new member accounts, performs account servicing and maintenance, and processes loan applications in person or through Virtual Branch, identifying opportunities to deepen member relationships.
• Proactively identifies and enters qualified sales referrals into designated tracking system.
• Clearly and confidently conveys information to members across multiple channels, in person, by phone, and through digital platforms.

Work Schedule

• Full-time; typically, 37-40 hours/week
• Flexible within core business hours, M-F, rotating Saturdays
• Occasional extended early morning or late evening hours, and weekends, typically with advance notice

Workplace Essentials

• Supports Tech CU’s Mission and Vision and consistently demonstrates Tech CU’s Values (Accelerate, Collaborate, Innovate, & Cultivate).
• Meets with manager on a regular basis to discuss goal alignment, performance metrics, and development plans.
• Complies with Tech CU policies and procedures.
• Upholds employee Code of Conduct and Business Ethics and ensures confidentiality of the workplace.
• Complies with requirements imposed by federal, state and local regulatory agencies.
• Adheres to internal control and security measures designed to ensure regulatory compliance and mitigate losses and errors.

Qualifications

Education:     High School diploma or equivalent; college degree preferred. 

Experience:   3+ years’ experience in related disciplines, including sales, customer service or financial services preferred. 

Knowledge/Skills/Abilities:  

• Proven ability to develop positive interpersonal connections on limited-time interactions.
• Demonstrated rapport-building, active listening, and consultative communication skills.
• Effective verbal and written communication skills across in-person, phone, and digital channels.
• Effective interpersonal skills.
• Strong service-to-sales orientation with the ability to translate member needs into appropriate financial solutions.
• Proactive follow-up mindset with the ability to manage multiple member relationships simultaneously.
• Proven ability to call both “Warm” and “Cold” prospect lists.
• Strong sales, service and team orientation.
• Ability to coach and model successful sales activities and interactions to newer staff.
• Demonstrated strong product knowledge of banking offerings, including specifics of rates and terms, with the judgment to escalate or refer complex needs.
• Strong organization, attention to detail, and time-management skills.
• Strong organization and verbal/written communication skills.
• Detail-oriented, with solid basic mathematical skills.
• Solid ability to work independently, utilizing tools to find information.
• Ability to collaborate effectively and consistently perform at a high level in a fast-paced, goal-driven, and high-energy team environment.
• Demonstrated adaptability and openness to change as organizational needs evolve and the organization continues to grow.
• Solid knowledge and fluency in utilizing digital/virtual platforms to meet with internal/external contacts.
• Basic Microsoft Office and keyboarding skills.
• Solid ability to navigate multiple software applications.
• Understanding of financial products/services and industry regulations preferred.

Licensing:   Upon employment, must enroll and maintainregistration with Nationwide Multistate Licensing System (NMLS) under Tech CU’s company registration.

Travel:  May be required to travel occasionally to Tech CU locations outside of home branch, typically with advance notice.  May be required to occasionally attend offsite training, meetings or events, typically with advance notice.  Overnight travel unlikely. Willing to travel as required to conduct Tech CU business.

Typical Working Conditions:  Office environment with direct member interaction. May participate in outside business sales activities. May work remotely as determined by business need and individual performance.

Equipment Used:  Routinely uses standard office equipment, including computer, phone, copier and other devices.

Physical Requirements:   

• Sight to distinguish between various denominations of coin and currency
• Speaking and listening to interact with members and team in person, via phone, or video conference
• Standing for up to 4 hours per day  
• Reading a computer screen and perform keyboarding tasks for up to 70% of the day 
• Occasional bending or stooping to reach lower drawers 
• Occasional lifting (25 pounds or less) may be necessary

EQUAL EMPLOYMENT OPPORTUNITY

Technology Credit Union is an Equal Opportunity Employer. All qualified employees and applicants receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetic information, age, disability, veteran status or any other legally protected basis. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Pay and Benefits

• Position Grade: 103
• Salary Range: minimum-$62,500, midpoint-$73,000, maximum-$83,500
• Work Location: The salary range listed is based on working in San Jose, CA. If you work remotely, your salary will be adjusted based on your geographic location.
• Typical Starting Pay: Most new hires start between the minimum and midpoint of the range (adjusted for work location if applicable), based on experience and qualifications.
• Bonus Potential: Target 7% of base salary based on company and individual performance

Tech CU is a pay-for-performance organization. We benchmark base pay to the 50th percentile of our market and offer incentive-based compensation tied to individual and company goals.

Tech CU offers a comprehensive benefits package, including:

• Health Coverage: Medical, dental, and vision plans
• Income Protection: Life and disability insurance
• Retirement: 401(k) plan with company match
• Paid Holidays: 12 days annually
• Paid Time Off (PTO):
• Accrues at 5.54 hours per bi-weekly paycheck (approximately 18 days per year)
• Increases with length of service
• Voluntary Time Off (VTO):
• 8 hours annually for full-time employees to support charitable organizations
• Additional Benefits:
• Flexible Spending Accounts
• Employee-paid voluntary benefits
• Leaves of absence in compliance with state and federal regulations