Technical Architect

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Job Category

Customer Success

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Key Responsibilities:

• Technical Architecture: Act as a Technical Architect on Salesforce projects, delivering end-to-end monetization and connectivity solutions powered by Salesforce Revenue Cloud (RLM), Communications Cloud, and Data Cloud.
• Discovery and Design: Lead technical discovery sessions and design workshops to capture complex requirements from telecommunications and digital service providers, translating them into scalable designs aligned with Quote-to-Cash (Q2C) processes and BSS/OSS architectures.
• Implementation & Monetization: Design and govern the implementation of core catalog, pricing, and telecom modules, including Revenue Lifecycle Management (RLM), Enterprise Product Catalog (EPC), Industries/Revenue CPQ, Subscription Management, Order Management (OM), and MACD (Move, Add, Change, Disconnect) orchestration.
• Integration and Interoperability: Architect Salesforce integrations with external financial and operational systems (Billing/Rating engines, Payment Gateways, ERPs, Taxation engines, and network orchestrators) using REST/SOAP APIs, TM Forum Open APIs, Apex, LWC, and middleware solutions like MuleSoft.
• Client Engagement: Partner with executive stakeholders (CIOs, CTOs, Enterprise Architects) to ensure the delivery of high-quality solutions. Communicate complex concepts like Asset-Based Ordering (ABO), Usage-Based Billing (UBB), and Headless Commerce architectures clearly to technical and non-technical audiences.

Technical Expertise:

• Revenue & CPQ Mastery: Hands-on experience with implementation, data architecture, and custom development in Salesforce Revenue Cloud (RLM), Salesforce Billing, and Communications Cloud (formerly Vlocity).
• Tools and Frameworks: Strong knowledge of Product Catalog Management, Pricing Procedures, Business Rules Engine (BRE), and the OmniStudio suite (FlexCards, OmniScripts, Integration Procedures, DataRaptors).
• Salesforce Development: Deep expertise in native platform development (Apex, Lightning Web Components, ConnectApi, SOQL) to build custom transactional flows, complex integrations, and asynchronous processes.
• Client Focus: Strong communication and interpersonal skills, with the ability to build trust, manage expectations, and prioritize multiple client engagements effectively.

Preferred Qualifications:

• AI-Assisted Development (Desirable): Familiarity with generative AI tools and assistants for code generation, debugging, and architectural refinement (e.g., Einstein for Developers, Agentforce, GitHub Copilot, or prompt-driven development processes).
• Salesforce Certifications: Preference for architecture, CPQ, and industry-focused credentials, such as:
Salesforce Revenue Cloud Accredited Professional / CPQ Specialist
Salesforce Billing Accredited Professional
Salesforce Communications Cloud Accredited Professional
Salesforce OmniStudio Developer / Consultant
Salesforce Data Cloud Consultant
Salesforce Application Architect / System Architect
• Delivery Methodologies: Familiarity with Agile (Scrum, SAFe) or hybrid project delivery methodologies and governance.

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance andbe your best, and our AI agents accelerate your impact so you cando your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.

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Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.