Tesla

Makes electric cars, robotaxis and grid batteries

Inside Delivery Advisor

Customer SupportPosted on Nov 13

Full-timeLondon, UKNo salary listed

About the Job

Requirements

At least 1 year of customer service experience in a fast-paced environment.
Strong interpersonal skills and awareness of appropriate behavior when supporting diverse types of customers.
Ability to work effectively under pressure, independently and collaboratively as part of a team.
Strong verbal and written communication skills.
Ability to hold oneself and others accountable for delivering results and meeting commitments.
Ability to maintain a strong focus on high-quality results while balancing speed and accuracy.
Resilience and adaptability to an ever-changing work environment.
Ability to take initiative and be proactive.
A valid driver’s license held for a minimum of 2 years.
A valid and safe driving record that is maintained.
Availability to work a shift pattern including mornings, evenings, weekends, and bank holidays in an office environment.
Proficiency with standard productivity tools, including Outlook, Microsoft Office, Excel, and Teams.

Responsibilities

Represent the brand, mission, and products as a first-line representative.
Address customer inquiries and concerns promptly via telephone, online chat, and other channels, using active listening and problem-solving to provide accurate information and solutions.
Deliver clear, concise, accurate, and friendly verbal and written communication to address customer inquiries and ensure a positive experience.
Educate customers about products and guide them through the pre-delivery journey, addressing and overcoming obstacles they encounter.
Prioritize tasks by urgency and importance, adapting to high-pressure situations to meet deadlines.
Maintain accurate records of customer interactions across multiple internal systems.
Explain and simplify complex information for customers.
Work independently and as part of a team, contributing to a positive work environment and shared success.
Take initiative and decisive action to advance tasks.
Collaborate across departments to find effective resolutions and ensure seamless communication.
Maintain accuracy and attention to detail in all tasks.

Category	Operations & Business Support
Location	London, England
Requisition ID	289221
Type	Full-time

Job Description

As a Inside Delivery Advisor, you will be instrumental in the overall success of the business, ensuring a seamless experience for customers from the moment they purchase their vehicle to the day they drive it home. You will be responsible for delivering first-time resolution, handling customer interactions across multiple communication channels and offline activities to ensure every step of the customer journey is smooth and efficient. You will join a diverse team, with a passion for sustainable energy and a commitment to delivering exceptional customer experiences. Location: Office based We Offer:<ul class="tds-list tds-list--unordered"><li>A dynamic and fast-paced environment where inclusion, learning and collaboration are key to success</li><li>The chance to work with innovative technology, advanced tools and software</li><li>Ongoing training and development to help you grow your skills and career</li><li>A competitive compensation and benefits package</li><li>A safe, clean and fun workplace</li></ul>

Job Responsibilities

First-line representative of our brand, mission, and products.
Address customer inquiries and concerns promptly via telephone, online chat, and other channels, utilising active listening and problem-solving skills to provide accurate information and solutions.
Deliver clear, concise, accurate, and friendly verbal and written communication to effectively address customer inquiries and ensure a positive experience.
Educate customers about our products and guide them through the pre-delivery journey, effectively addressing and overcoming any obstacles they may encounter.
Prioritize tasks based on urgency and importance, adapting swiftly to high-pressure situations to ensure deadlines are met.
Maintain accurate records of all customer interactions across multiple internal systems, demonstrating strong attention to detail.
Explain and simplify complex information to customers.
Work effectively both independently and as part of a team, contributing to a positive work environment and shared success.
Proactively takes initiative and decisive moves to advance tasks.
Collaborate across departments to find effective resolutions, ensuring seamless communication and teamwork.
Maintains a high standard of accuracy and attention to detail in all tasks executed.

Job Requirements

At least 1 year of customer service experience in a fast-paced environment.
Strong interpersonal skills and aware of the appropriate behaviour when supporting diverse types of customers.
Can work effectively under pressure, both independently and collaboratively as part of a team.
Strong verbal and written communication skills.
Positive, enthusiastic, and passionate.
Can hold yourself and others accountable for delivering results and meeting commitments.
Can maintain a strong focus on achieving high-quality results, balancing speed and accuracy.
Resilience and adaptability to an ever-changing work environment.
Showcases an ability to take initiative and be proactive.
Must have a valid driver’s license for a minimum of 2 years.
Must have and continue to maintain a valid and safe driving record.
Can work a shift pattern that will include mornings, evenings, weekends, and bank holidays in an office environment.
Proficient with standard productivity tools (Outlook, MS Office, Excel, Teams).

About the Company

Tesla

Makes electric cars, robotaxis and grid batteries

Tesla makes electric cars and batteries that store power for homes and utilities, and it develops self-driving software and humanoid robots. In 2023, its Model Y became the first electric vehicle to rank as the world's best-selling car. Buyers order the Model 3 sedan, Model Y SUV, or Cybertruck pickup directly from Tesla instead of through dealers, and they charge on its Supercharger fast-charging network. It also sells Megapack and Powerwall batteries, runs a robotaxi service, and charges drivers a monthly fee for self-driving software that still needs their supervision. Tesla was founded in 2003, with Elon Musk as its lead early investor and a recognized co-founder, and it is based in Austin, Texas.

Company size: 10,001+
Company stage: IPO
Headquarters: Austin, TX
Founded: 2003

Recently Posted Jobs

Explore more opportunities at Tesla

See more jobs