Director – Brand Performance Support - Extended Stay

Exceptional Hospitality Starts with You

This role is based at one of our corporate offices in Memphis, TN or McLean, VA

This is your chance to be part of an in-house Brand Performance Support team that delivers responsive and effective support to Hotel Leaders across over 9,000 hotels through close collaboration with many parts of the business! As a Director, Brand Performance Support (BPS), you will work with Hilton Commercial Performance teams, the Global Brand Organizations, and multiple Hilton Partners to provide resources that support hotel leaders for new openings, conversion ramp-up, performance delivery, and service optimization. On the BPS team reporting to the BPS Extended Stay Category Lead, you will serve as the primary point of contact for Homewood Suites and Home2 Suites Brands, collaborating with Brand Leaders to identify priorities, align support strategies, and deliver targeted solutions that address hotel and Extended Stay performance needs.

What you'll do during a typical day:

• Partner with Brand Leadership for the Homewood Suites and Home2 Suites brands to advance key strategies, translating priorities into targeted on-property support and execution that drives performance.
• Oversee consultation planning and execution for identified Homewood Suites and Home2 Suites hotels, ensuring agreed-upon hotel actions to improve Stay Score and Extended Stay commercial metrics.
• Provide tailored support across a range of subject areas to hotels identified as high-priority or opportunity hotels.

How you'll collaborate with others:

• Represent Brand Performance Support across the enterprise in various projects, work groups, and initiatives related to the Homewood Suites and Home2 Suites Brands, including Brand Compliance Committee meetings where you will provide comprehensive updates, performance trends, and recommended next steps related to hotels with consecutive unacceptable QA ratings.
• Partner with Homewood Suites and Home2 Suites Brand Leadership to identify performance needs and prioritize support solutions for maximum impact.
• Serve as a key stakeholder in the development and delivery of hotel-level Extended Stay education through segment-specific resources, targeted learning, Brand Calls, Extended Stay Hotel Leader calls, and in-market workshops.
• Collaborate cross-functionally to align commercial priorities and identify opportunities to deepen engagement with targeted and top-producing accounts, leveraging client-facing events to strengthen relationships and drive Extended Stay performance across the Brands.

Projects you'll take ownership of:

• Real-time documentation of all support activities provided to hotels in Salesforce.
• Following established team business processes and protocols.
• You will play an important leadership role in the development and execution of business processes, reporting, and brand-specific projects focused on Extended Stay.

What It Takes to Make the Stay

You have these minimum qualifications:

• Seven (7) years of professional experience
• Three (3) years of Hotel (on property) management or supervisory experience
• Two (2) years of Hospitality management experience
• Two (2) years of Extended Stay experience
• Travel up to 35%

It would be useful if you have:

• BA/BS Bachelor's Degree
• Three (3) years of experience working with Hilton brands
• Solid understanding of Salesforce, Hilton Reporting Hub and Stay Experience Platform
• Knowledge of the hotel development process including financing, construction, design, and operations

How We'll Help You Thrive

At Hilton, the hospitality we're known for doesn't end with our guests. We proudly invest in our Team Members' wellbeing, supporting you through all of life's moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including*:

• Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40/night at our world-class hotels through our Go Hilton travel program
• Own a piece of Hilton – Through our employee stock purchase program (ESPP), you can invest in Hilton shares at a 15% discount to help build your financial future
• Paid parental leave – Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents
• Personalized caregiving support – Access dedicated caregiving concierge services to help navigate caregiving for yourself and your loved ones
• Crisis concierge – In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care
• Mental health resources – Your wellbeing comes first. Eligible Team Members can access free counseling and support through our best-in-class Employee Assistance Program (EAP)
• Generous paid time off (PTO) – Recharge, relax, and take time for what matters most
• Health & welfare benefits – From checkups to dental cleanings to new glasses, we offer a variety of health plans that keep you and your family covered
• Financial security for your future – Our retirement plans make it easier to save for what's next

*Benefits availability may vary depending on Team Member's location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan.

Hilton offers its eligible team members a comprehensive benefits package to support their mental and physical well-being, so they can Thrive personally and professionally. The pay range for this role is $120,000 – $160,000 and is determined based on applicable and specialized experience and location. Subject to plan terms and conditions, you will be eligible to participate in the Hilton Annual Incentive (Bonus) Plan, and the Company's long-term incentive plan, consistent with other team members at the same level and/or position within the Company.