Manager – Product Management

161 Bay Street (93021), Canada, Toronto,Toronto, Ontario,Manager, Product Management

About Capital One Canada

For 30 years, we’ve been on a mission to change banking for good. We challenge the traditional bank stereotype, fostering a culture where innovation thrives and bold ideas are celebrated. Leveraging the power of data and technology, we’re where product professionals come to solve complex problems and shape customer experiences that have influence across industries. 

Here, you’ll shape customer experiences and take transformative ownership of strategies that propel us into the future, creating value at a scale that directly accelerates our growth. If you’re ready to redefine what’s possible, to turn insights into experiences that make a real-world impact, this is where you can create what’s next.

About the Team

At Capital One Canada, our Product Management team is on a mission to redefine financial well-being and empower millions of Canadians by improving access to credit. We don’t just manage roadmaps or check boxes—we fall in love with complex problems and take true ownership of business outcomes.

Collaboration is at the heart of how we deliver bold, industry-leading customer experiences. Working closely with cross-functional partners in Tech, Data, Strategy, and Design, we balance fast-paced innovation with multi-layered risk to shape products that drive meaningful impact. If you thrive on autonomy, continuous learning, and building what’s next, you’ll fit right in. 

About the Role

In this role, you will turn complex financial challenges into transformative change, solving meaningful problems that improve the financial well-being of millions of Canadians.

Specifically, you will:

• Drive High-Scale Impact: Solve core customer problems to create high-value products that directly accelerate business growth—balancing complex stakeholder needs and multi-layered risk in financial services.

• Exercise High Ownership: Own and execute your own product strategies from day one, backed by hands-on training, continuous upskilling, and the autonomy to ship at pace.

• Succeed Through Collaboration: Work through complex problems using empathy, teamwork, and continuous learning, supported by a flexible and respectful environment that keeps you energized.

Here are a few of the ways our Product Managers are helping people create meaningful interactions with Capital One:

• Provide customers with relevant details about their account, conveniently within the mobile app.

• Give customers the confidence to apply without rejection with Quick Check, our credit card eligibility tool.

• Create new money movement solutions to enable customers to pay their bill quickly and effortlessly.

• Manage and scale data and machine learning platforms across the organization to deliver smart, personalized experiences.

• Create easy digital solutions that help customers address fraud and easily get back to using their card.

• Develop assistance programs to help customers who are struggling with their payments.

Your Responsibilities:

As a Product Manager,  you’ll be expected to demonstrate proficiency in five key areas:

• Human Centered 

  • You’ll foster an environment where customer-backed thinking is a part of the team’s DNA

  • You’ll leverage your understanding of the end-to-end customer experience to ground and build product vision and strategy

• Business Focused 

  • You’ll define key success metrics and measurable outcomes that matter for your domain and prioritize work to achieve those outcomes across multiple teams or problem statements

  • You’ll use quantitative data to effectively refine investment decisions and quantify value creation

• Technology Driven

  • You’ll explore domain relevant technology to support discovery and apply learnings to push the boundaries of what you think is possible today

  • You’ll foster an active partnership with technology partners to collectively define destination state and go after shared objectives

• Integrated Problem Solving

  • You’ll work in multiple problem spaces and appropriately prioritize problems on your roadmap to maximize impact

  • You’ll works effectively with SMEs to understand materiality of risk, working with them to find solutions that achieves the right product outcomes and mitigates risks appropriately

• Transformational Leadership 

  • You’ll contribute to team culture and our product community to attract, develop and retain top talent

Basic Qualifications:

• At least 5+ years of Product Management experience 

• Experience creating and delivering customer centric, data-driven product vision and strategy

Preferred Qualifications:

• Bachelor’s Degree in Business, Finance, Engineering or related field

• Masters in Business Administration (MBA)

• Experience in financial services, technology or operations

• 6+ years of Product Management experience 

Working at Capital One

You’ll be empowered to take end-to-end ownership of your work and your career, backed by a high-performance, hybrid culture and holistic suite of benefits designed to support your whole self. 

• Take ownership of your own potential: Whether you’re looking to upskill, pivot into new business areas, or master your craft, you’ll have access to tools and mentorship to reach your potential and define your career trajectory.

• Find your rhythm: We believe trust fosters the flexibility and autonomy required to balance personal needs with a focus on high performance. We support a hybrid model – with 3 days in the office per week – that gives room for both collaboration and personal commitments.

• Benefits built for your life: We take a holistic approach to well-being, providing support for you and those who are most important to you. This includes: full coverage for spouses, domestic partners and dependents, a one-time Work From Home allowance to build your comfortable workspace, up to $3,000 in mental health coverage and up to $5,000 in annual tuition subsidies.

You’ll find that Capital One is committed to helping you thrive and evolve every step of the way.

This posting is for an existing vacancy.

The expected annual salary range for this position is $157,400-$179,600 This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es). Incentives could be discretionary or non discretionary depending on the plan.

We embrace the responsible use of artificial intelligence (AI) to enhance the candidate experience and streamline our recruitment processes. However, no hiring decisions are made using AI as every hiring decision is made by our hiring managers, business interviewers, and recruitment professionals. Our teams are equipped with training that empowers them to use AI responsibly.

Capital One Canada is an equal opportunity employer committed to fostering a diverse and inclusive work environment. We consider all qualified applicants and will meet the needs of those requiring reasonable accommodations.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at [email protected]. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to [email protected]

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).