Head of Service Delivery
About the job
- A proven track record leading service delivery, operations, or customer project management teams in a technically complex environment — think API-first platforms, hardware-software products, or network infrastructure
- Demonstrated experience managing, developing, and motivating a team — you know how to set direction, give feedback, and build a culture people want to be part of
- The ability to translate strategy into daily practices — you track commitments, monitor progress, and hold yourself and your team accountable for outcomes without being chased
- Comfort working with technical concepts at a functional level — you do not need to write code, but you should be able to hold a substantive conversation about APIs, understand how a connectivity platform works end-to-end, and translate technical constraints into operational decisions
- A structured, process-oriented working style — you can map a broken process, identify where it falls apart, coordinate the right people to fix it, and document that it happened
- Coachability — we want someone who is excited to grow with us in a fast-evolving market
- Lead and develop a team — setting clear direction, building capability, and creating the conditions for the team to perform at its best as the function scales
- Own the end-to-end service delivery process — from contract signature through onboarding, SIM order management, logistics, and go-live — so that customers experience a smooth, predictable journey every time
- Drive cross-functional alignment across Product, Sales, Operations, and Logistics by surfacing gaps, escalating blockers, and following through until they are resolved — reducing the manual firefighting that currently slows delivery down
- Build the tracking systems, dashboards, and process documentation that give the business full visibility of delivery status, risks, and bottlenecks before they become customer problems
- Lead a continuous improvement cycle with Sales Ops and Product to turn recurring friction points into structured fixes — including contributing clear, well-reasoned requirements that move the product roadmap in the right direction
About the company
EMnify provides cellular IoT connectivity via a cloud-based platform that lets enterprises manage device data plans across 180+ countries from a single interface. It uses a software-defined mobile network built on a global multi-network SIM, plus a connectivity-management API and web portal, so developers can provision, monitor, and control data usage, network rules, and alerts for connected devices. The platform also offers data-stream integrations with analytics tools and a multi-cloud breakout to route device data directly into customers’ AWS, Google Cloud, or Azure environments for improved security and lower latency. This API-first approach and the ability to abstract traditional telecom infrastructure differentiate EMnify from hardware-heavy rivals. The company’s goal is to simplify and scale IoT deployments for B2B customers, enabling global connectivity managed entirely through software.
Company Size
201-500
Company Stage
Series B
Total Funding
$77M
Headquarters
Berlin, Germany
Founded
2014
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Simplify's Take
What believers are saying
- September 2026 leadership changes support expansion after emnify passed €50 million ARR.
- August 2026 OEM program deepens factory workflows and locks device makers into emnify.
- Flow Logs beta and SGP.32 launches match customer demand for security and compliance.
What critics are saying
- Telefónica, TIM, and other platform owners in ORIGAMI compete on standards and distribution.
- Free OEM bootstrap connectivity compresses margins if large manufacturers demand perpetual subsidies.
- A single carrier-core outage could cripple millions of devices and destroy enterprise trust.
What makes Emnify unique
- 2026 SGP.32 and eIM let emnify switch profiles through API, not SIM swaps.
- Nine-region cloud-native core and 550+ networks in 200+ countries simplify global IoT operations.
- Flow Logs and multicloud breakout give enterprise-grade observability and direct cloud routing.
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Benefits
Remote Work Options
Growth & Insights and Company News
6 month growth
0%1 year growth
-1%2 year growth
-3%emnify builds leadership bench to scale global IoT connectivity business. emnify has appointed Sacha Herrmann as Chief Financial Officer and Christian Friis as Chief Revenue Officer, adding senior finance and commercial leadership as the IoT connectivity company prepares for its next phase of international growth. The appointments come after Kenneth De Spiegeleire was named Chief Executive Officer and Frank Stoecker became Executive Chairman of the Board. The leadership changes are intended to strengthen emnify's financial, operational, and commercial capabilities as it seeks to expand its position in the global IoT connectivity market. "We have proven momentum. Our ambition is to now turn it into global category leadership," De Spiegeleire said. "That requires sharper focus, disciplined execution, and the right capabilities in the right seats." Herrmann joins emnify with more than 25 years of international finance and operational experience. He most recently served as CFO of Soldo, where he oversaw the company's transition from card distribution to broader financial governance. Earlier, Herrmann held a leadership role at Nexthink, helping the software company scale into a global business valued at about $3 billion. His experience spans Switzerland, the United States, and the United Kingdom, including work with cross-functional teams and capital raising alongside international investors. He is a CPA and began his career in audit. At emnify, Herrmann will oversee the global finance organisation and help develop the company's financial and operating model as it scales. "emnify has the technology, market opportunity, and ambition to build a defining company in global IoT connectivity," Herrmann said. "My role is to help translate that ambition into a scalable operating model, bringing clarity to decisions, discipline to investment, and the financial foundation required for durable growth." Friis brings experience across AI, B2B software-as-a-service, fintech, and telecommunications. Before joining emnify, he led the global go-to-market organisation at Dixa and previously held senior positions at TDC and Nets. He began his career in strategy consulting before moving into commercial leadership roles across technology markets. As CRO, Friis will oversee emnify's global revenue organisation, with responsibility for customer value, commercial execution, and international expansion. The company is positioning the appointment around a more focused approach to international growth, with an emphasis on strengthening its commercial engine and improving the predictability of revenue. "emnify has built differentiated technology in a market with enormous potential," Friis said. "The opportunity is to convert that advantage into even greater value for customers and more predictable growth worldwide." The leadership additions come as demand for IoT connectivity continues to push businesses toward more scalable and globally managed connectivity infrastructure. For emnify, the immediate priority will be turning its technology and existing market momentum into broader customer adoption while building the financial and commercial systems needed to support international expansion.
Berlin-based emnify, a global IoT connectivity provider, has appointed Sacha Herrmann as Chief Financial Officer and Christian Friis as Chief Revenue Officer, effective immediately. The appointments follow recent leadership changes, including Kenneth De Spiegeleire as CEO and Frank Stoecker as Executive Chairman. The expanded team aims to strengthen emnify's capabilities as it pursues international expansion. Herrmann brings over 25 years of finance and operational leadership experience. He previously served as CFO at Soldo and helped scale Nexthink into a global software company valued at approximately $3 billion. Friis has extensive experience scaling technology businesses across AI, B2B SaaS, fintech, and telecommunications. He previously led global go-to-market operations at Dixa and held senior roles at TDC and Nets.
emnify appoints Sacha Herrmann as Chief Financial Officer and Christian Friis as Chief Revenue Officer. Business Wire Published Oct 02, 2026 Appointments expand emnify executive team to accelerate global growth BERLIN - emnify, a global leader in IoT connectivity, today announced the appointments of Sacha Herrmann as Chief Financial Officer and Christian Friis as Chief Revenue Officer, effective immediately. We have proven momentum. Our ambition is to now turn it into global category leadership. That requires sharper focus, disciplined execution, and the right capabilities in the right seats. The appointments follow the recent naming of Kenneth De Spiegeleire as Chief Executive Officer and Frank Stoecker as Executive Chairman of the Board. Together, these leadership changes strengthen emnify financial, operational, and commercial capabilities as the company enters its next phase of international growth. Story continues below "We have proven momentum. Our ambition is to now turn it into global category leadership," said Kenneth De Spiegeleire, CEO of emnify. "That requires sharper focus, disciplined execution, and the right capabilities in the right seats. Sacha brings financial leadership and operating experience to help us scale with confidence. Christian brings the commercial intensity and international go-to-market expertise to expand our customer base and accelerate growth. Both are proven leaders, and I'm delighted to welcome them to emnify." Top Stories Interested in more newsletters? Browse here. Sacha Herrmann brings more than 25 years of international finance and operational leadership experience. Most recently, he served as CFO of Soldo, where he oversaw its move from card distribution to complete financial governance. At Nexthink, Sacha helped scale the company into a global software leader valued at approximately $3 billion. During his career, Sacha has led cross-functional teams across Switzerland, the United States, and the United Kingdom and has raised capital alongside leading international investors. He is a CPA and began his career in audit. "emnify has the technology, market opportunity, and ambition to build a defining company in global IoT connectivity," said Sacha Herrmann. "My role is to help translate that ambition into a scalable operating model, bringing clarity to decisions, discipline to investment, and the financial foundation required for durable growth. I'm excited to join Kenneth and the team at such an important point in emnify journey." Christian Friis brings extensive experience scaling high-growth technology businesses across AI, B2B SaaS, fintech, and telecommunications. Before joining emnify, he led the global go-to-market organization at Dixa and held senior leadership roles at TDC and Nets. He began his career in strategy consulting and has since built and led international commercial organizations across multiple technology markets. "emnify has built differentiated technology in a market with enormous potential," said Christian Friis. "The opportunity is to convert that advantage into even greater value for customers and more predictable growth worldwide. That means staying close to customers, focusing our commercial engine, and executing with speed and consistency. I'm thrilled to join the team and help build the next chapter." As CFO, Sacha will lead emnify global finance organization and help shape its financial and operating model for scale. As CRO, Christian will lead the company's global revenue organization, with a focus on customer value, commercial execution, and international expansion. Story continues below About emnify emnify is an award-winning IoT connectivity provider operating its global IoT SuperNetwork with access to 550+ mobile networks in 200+ countries. Powered by its own cloud-native mobile core deployed across nine regions worldwide, emnify enables enterprises to deploy and manage connected devices with real-time control over connectivity, routing, and policy. The company supports millions of devices globally across industries including fleet management, aviation, EV charging, digital infrastructure, and consumer electronics. Founded in 2014 and headquartered in Berlin, emnify continues to advance future-ready connectivity through open standards including SGP.02, SGP.22, and SGP.32. View source version on businesswire.com: Media Contact Fernanda Marques
emnify appoints Sacha Herrmann as Chief Financial Officer and Christian Friis as Chief Revenue Officer. Appointments expand emnify executive team to accelerate global growth BERLIN-(BUSINESS WIRE)- emnify, a global leader in IoT connectivity, today announced the appointments of Sacha Herrmann as Chief Financial Officer and Christian Friis as Chief Revenue Officer, effective immediately. The appointments follow the recent naming of Kenneth De Spiegeleire as Chief Executive Officer and Frank Stoecker as Executive Chairman of the Board. Together, these leadership changes strengthen emnify financial, operational, and commercial capabilities as the company enters its next phase of international growth. "We have proven momentum. Our ambition is to now turn it into global category leadership," said Kenneth De Spiegeleire, CEO of emnify. "That requires sharper focus, disciplined execution, and the right capabilities in the right seats. Sacha brings financial leadership and operating experience to help us scale with confidence. Christian brings the commercial intensity and international go-to-market expertise to expand our customer base and accelerate growth. Both are proven leaders, and I'm delighted to welcome them to emnify." Sacha Herrmann brings more than 25 years of international finance and operational leadership experience. Most recently, he served as CFO of Soldo, where he oversaw its move from card distribution to complete financial governance. At Nexthink, Sacha helped scale the company into a global software leader valued at approximately $3 billion. During his career, Sacha has led cross-functional teams across Switzerland, the United States, and the United Kingdom and has raised capital alongside leading international investors. He is a CPA and began his career in audit. "emnify has the technology, market opportunity, and ambition to build a defining company in global IoT connectivity," said Sacha Herrmann. "My role is to help translate that ambition into a scalable operating model, bringing clarity to decisions, discipline to investment, and the financial foundation required for durable growth. I'm excited to join Kenneth and the team at such an important point in emnify journey." Christian Friis brings extensive experience scaling high-growth technology businesses across AI, B2B SaaS, fintech, and telecommunications. Before joining emnify, he led the global go-to-market organization at Dixa and held senior leadership roles at TDC and Nets. He began his career in strategy consulting and has since built and led international commercial organizations across multiple technology markets. "emnify has built differentiated technology in a market with enormous potential," said Christian Friis. "The opportunity is to convert that advantage into even greater value for customers and more predictable growth worldwide. That means staying close to customers, focusing our commercial engine, and executing with speed and consistency. I'm thrilled to join the team and help build the next chapter." As CFO, Sacha will lead emnify global finance organization and help shape its financial and operating model for scale. As CRO, Christian will lead the company's global revenue organization, with a focus on customer value, commercial execution, and international expansion. About emnify emnify is an award-winning IoT connectivity provider operating its global IoT SuperNetwork with access to 550+ mobile networks in 200+ countries. Powered by its own cloud-native mobile core deployed across nine regions worldwide, emnify enables enterprises to deploy and manage connected devices with real-time control over connectivity, routing, and policy. The company supports millions of devices globally across industries including fleet management, aviation, EV charging, digital infrastructure, and consumer electronics. Founded in 2014 and headquartered in Berlin, emnify continues to advance future-ready connectivity through open standards including SGP.02, SGP.22, and SGP.32.
Kenneth De Spiegeleire takes charge as Chief Executive Officer of emnify while Frank Stoecker transitions to Executive Chairman. * September 18, 2026 Global IoT connectivity pioneer emnify today announced a key executive leadership shift. Current Chief Commercial Officer Kenneth De Spiegeleire becomes Chief Executive Officer with immediate effect. Meanwhile, founder and former Chief Executive Officer Frank Stoecker transitions into the role of Executive Chairman of the Board. emnify aims to accelerate international business expansion through this planned governance transition. Consequently, the company positions itself for sustained long-term leadership across global cellular markets. Furthermore, outgoing Chairman Lars Singbartl steps down after a decade of service. Singbartl will remain an active Board member moving forward. emnify recently achieved major financial milestones before announcing this strategic restructuring. Specifically, the enterprise surpassed €50 million in annual recurring revenue recently. The firm recorded 30% year-over-year revenue growth while maintaining positive cash flow. "emnify has never been stronger, and that's exactly why now is the right time for this transition," said Frank Stoecker. "Kenneth is a proven operator with global experience and a strong track record across three previous scale-ups. During his tenure at emnify, he accelerated our growth, significantly strengthened our brand recognition, and firmly established our position further upmarket. There is no one better suited to lead emnify into its next phase of growth. I have every confidence that his leadership will ensure a smooth transition while seizing the opportunity ahead." Accelerating enterprise growth and market leadership. Kenneth De Spiegeleire joined emnify in 2024 as Chief Revenue Officer. Later, he assumed the Chief Commercial Officer position in 2025. He actively reshaped the enterprise go-to-market strategy across all regions. Additionally, he expanded the presence of emnify within the competitive enterprise segment. "I'm honored to lead emnify into its next stage of expansion," said Kenneth. "As a serial entrepreneur and visionary founder, Frank built emnify into one of the industry's most innovative and respected companies. His ambition and relentless drive established a winning course, earning emnify recognition as a leading Visionary from top analysts and industry experts. I'm privileged to build on the exceptional foundation he and his co-founders created as we cement our position as a clear market leader. We want to combine category-defining innovation with the highest levels of customer satisfaction in the industry." Scaling global commercial operations across cloud ecosystems. Before joining emnify, De Spiegeleire managed commercial divisions at major tech firms. For instance, he held executive roles at Cisco, Vodafone, and Dropbox. He scaled commercial organizations across IoT, cloud, and SaaS platforms successfully. Therefore, his deep domain expertise supports the global scale-up phase at emnify. The organization continues to deliver advanced cellular IoT solutions to enterprise clients worldwide. For more stories on executive leadership and business innovations, explore its CXO Insiders for the latest updates.