Xylem

Global water technology provider and services

Inside Sales Tendering Engineer

Customer SupportPosted on Nov 9

Full-timeNo salary listedHybrid

About the Job

Requirements

Previous experience working in an engineering environment is advantageous, ideally in the water industry and with engineers.
Experience with bespoke systems such as SAP S/4HANA is advantageous but not essential.
Experience in a customer service role dealing with enquiries or complaints.
Experience working in a fast-paced environment dealing with customers over the telephone.
Spoken and written English literacy.
Numeracy and strong problem-solving skills.
Ability to meet deadlines and stay organised.
Ability to collaborate across boundaries.
Continuous-improvement mindset.
Willingness to learn, ask questions, listen actively, and work as part of a team.

Responsibilities

Select pumps and spare accessories, developing competency in the selection process.
Develop in-depth knowledge of internal sales processes and procedures.
Answer calls in phone queues and assist with customer queries.
Work toward agreed key performance indicators and targets prioritised by the department manager.
Maintain records and procedures where necessary.
Comply with health and safety standards and ensure proper reporting.
Support internal and external stakeholders.
Answer customer enquiries by phone or email, interpret customer questions and data, and help the Tendering Team deliver a high level of customer service and satisfaction.
Continue professional and personal development.

Desired Qualifications

Previous experience in an engineering environment, ideally in the water industry and working with engineers.
Experience with bespoke systems such as SAP S/4HANA.

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employeesoperating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.

Internal Sales Tendering Engineer

In this position you will be an integral part of the Internal Sales Department. The role will consist of answering customer enquiries via phone or email, interpretation of customer questions and data and ensuring the Tendering Team always delivers a high level of customer service and satisfaction. A requirement is also to provide support for all internal and external stakeholders.

Essential Duties/Principal Responsibilities:

Become competent in the selecting of pump and spares accessories.
Working to gain in depth knowledge of internal sales processes and procedures
Answering calls on the phone queues and assisting with customer queries.
Working to achieve agreed KPI’s and targets as prioritised by the department Manager.
Help to maintain all records and procedures where necessary.
Learn and engage to manage and develop both professionally and personally.
Always Comply to all Health and Safety standards ensuring proper reporting when
necessary

Key Competencies:

Willingness and drive to learn
Desire to ask questions and actively listen
Numerate and have strong problem-solving skills.
Effective communicator
People skills (approachable, friendly and confident) and a team worker
Organised and can work to deadlines
Continuous improvement mindset
Cross-boundary collaboration
Inspiring accountability

Skills/Experience Required

Previous experience of working within an engineering environment, ideally the water
industry and working with Engineers would be advantageous
Experience working with bespoke systems (SAP S/4 HANA) is advantageous although
not essential
Experience within a customer service role dealing with enquiries and or complaints
Experience of working in a fast-paced environment dealing with customers over the
telephone.
Literate in spoken and written English.

#LI-Hybrid

Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.

Requirements at a Glance

Experience Level: Entry

Benefits

Professional Development – To advance the capabilities of our people, we offer a wide variety of experiences to support our employees’ professional growth and continuous learning.
Total Rewards – We offer comprehensive programs for compensation, benefits, recognition, learning and development, work-life integration and corporate citizenship.
Watermark – Watermark is our corporate social responsibility program working to provide education and access to safe water to ensure healthy lives, gender equality, and resilient communities. Employees have the opportunity to learn and volunteer on various water-related projects.
Employee Networks – Our Employee Networks provide a professional, supportive network for employees from diverse backgrounds, including Women’s, LGBT+ and Allies, Veteran’s, People of Color and Allies, Hispanic Origin & Latin Affinity, Emerging Leaders, and Working Parents Networks.

About the Company

Xylem

Global water technology provider and services

Xylem is a global water-technology provider serving municipal, industrial, commercial, and residential customers with products, systems, and services for the full water cycle. Its offerings include pumps, valves, heat exchangers, controls, and dispensing equipment, plus smart meters, network devices, and data analytics. The company combines equipment sales with recurring revenue from maintenance, repairs, digital solutions, and consulting. It differentiates itself through a broad, integrated portfolio across water infrastructure, applied water, measurement and control, and services, a global presence in more than 150 countries, and strategic acquisitions (such as Sensus in 2016 and Evoqua in 2023) that expand its metering, data analytics, and treatment capabilities. Xylem’s goal is to help customers collect, move, treat, and return water efficiently and sustainably, enabling better water management and resource stewardship.

Company size: 10,001+
Company stage: IPO
Headquarters: Washington DC, District of Columbia
Founded: 2011

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