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Freshworks

Cloud-based CRM and customer engagement suite

Lead Account Executive - Benelux and Nordics

Account ExecutiveUpdated on Nov 5
Full-timeLondon, UKNo salary listed

About the Job

Requirements

  • Five to eight years of quota-carrying SaaS sales experience in mid-market or enterprise accounts, with a proven track record of exceeding revenue goals.
  • Demonstrated ability to manage full sales cycles, engage diverse stakeholders, and deliver measurable business impact.
  • Skill in prospecting, pipeline development, and forecasting, using a structured yet flexible approach to meet targets.
  • Expertise in solution selling and the ability to understand customer needs and position software solutions such as ITSM, IT infrastructure, and EX platforms to drive productivity, engagement, and return on investment.
  • A growth-oriented, customer-first mindset and ability to build cross-functional partnerships that unlock new opportunities.

Responsibilities

  • Execute territory strategies to win enterprise business, grow market presence, and exceed targets in an aligned territory.
  • Lead the full sales cycle, from prospecting through negotiation and closure, to deliver predictable results.
  • Build trusted executive relationships, address diverse business challenges, and position Freshworks as the partner of choice.
  • Partner with cross-functional teams to deliver seamless customer experiences and contribute to shared success.
  • Develop and manage a strong pipeline with accurate forecasting.
  • Travel as required to connect with customers, strengthen relationships, and represent Freshworks.

About the Company

Freshworks

Cloud-based CRM and customer engagement suite

Freshworks provides a cloud-based suite of customer engagement and employee management software for businesses of various sizes, including modules for customer support, sales, marketing, IT service management, and HR. It works as a single SaaS platform where each module (Freshdesk, Freshsales, Freshmarketer, Freshservice, Freshteam) handles a different task and shares data across departments, with customers choosing tiered subscription plans and optionally extending functionality through a marketplace of apps. The platform combines multiple CRM and business functions on one interconnected system, rather than offering standalone tools. Its goal is to streamline customer interactions and internal processes to improve collaboration and efficiency across departments.

Company size
5,001-10,000
Company stage
IPO
Headquarters
San Mateo, CA
Founded
2010

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