EPOS

Unifies SaaS, payments, financing for SMEs

Online Marketplace Operations Specialist

Growth MarketingConfirmed live in the last 24 hours

Full-timeKuala Lumpur, Federal Territory of Kuala Lumpur, MalaysiaNo salary listedIn-person

About the Job

Requirements

At least 3 years of experience in eCommerce or marketplace operations.
A strong commercial mindset with a proven sales growth track record.
Data-driven capability and comfort with Excel and business intelligence dashboards.
A fast-moving, entrepreneurial mindset.
Strong stakeholder management skills.

Responsibilities

Own monthly revenue, traffic, conversion, and profitability targets across online channels.
Plan and execute platform campaigns, including 9.9, 10.10, and 11.11 campaigns.
Improve average order value, repeat purchase, and category growth.
Ensure accurate listings, pricing, promotions, and stock availability.
Manage platform health metrics, seller performance, and customer ratings.
Optimize store merchandising and product discoverability.
Build daily and weekly dashboards for sales and channel performance.
Analyze traffic sources, SKU movement, campaign return on investment, and competitor actions.
Provide insights and action plans to management.
Introduce AI tools to improve operational productivity.
Automate reporting workflows and repetitive tasks.
Implement AI chat support, content generation, or forecasting where relevant.
Work closely with supply chain, customer service, finance, marketing, and product teams.
Ensure smooth campaign execution and fulfillment readiness.

Online Marketplace Operations Specialist

EPOS · Kuala Lumpur, Malaysia · — · Posted 2026-04-29

Workplace: on_site

Description

About EPOS

Backed by Ant International (a global leader in digital payments, digitisation, and financial technology solutions), EPOS is a leading Point-of-Sale (POS) digital solutions provider.

Supporting Ant International's mission to empower SMEs, EPOS serves as the central hub of its global merchant payment services provider, Antom, delivering integrated O2O digital, payment, and banking solutions to SMEs worldwide—empowering Every Point Of Success in their business growth.

With a growing presence across Southeast Asia, we’re looking for passionate individuals to join our diverse and driven teams. Be part of our journey as we expand to create meaningful, impactful changes for businesses around the world.

Role Overview

We are looking for a highly driven Online Marketplace Operations Specialist to lead EPOS’s online commerce growth across marketplaces and digital channels. This role will own day-to-day performance of platforms such as Shopee, Lazada, TikTok Shop and future online channels, while leveraging AI tools and automation to scale operations efficiently.

The ideal candidate comes from strong marketplace backgrounds such as Shopee, Lazada, TikTok Shop, or fast-growing eCommerce brands.

Key Responsibilities

Commercial Growth & Performance

Own monthly revenue, traffic, conversion and profitability targets across online channels
Plan and execute platform campaigns (9.9, 10.10, 11.11 etc.)
Improve AOV, repeat purchase and category growth

Marketplace Operations

Ensure accurate listings, pricing, promotions and stock availability
Manage platform health metrics, seller performance and customer ratings
Optimize store merchandising and product discoverability

Data & Reporting

Build daily / weekly dashboards for sales and channel performance
Analyse traffic sources, SKU movement, campaign ROI and competitor actions
Provide insights and action plans to management

AI & Automation

Introduce AI tools to improve operations productivity
Automate reporting workflows and repetitive tasks
Implement AI chat support / content generation / forecasting where relevant

Cross Functional Collaboration

Work closely with supply chain, customer service, finance, marketing and product teams
Ensure smooth execution of campaigns and fulfilment readiness

Requirements

3+ years experience in eCommerce / Marketplace Operations
Strong commercial mindset with proven sales growth track record
Data-driven and comfortable with Excel / BI dashboards
Fast-moving, entrepreneurial mindset
Strong stakeholder management skills

Apply

Apply at EPOS

About the Company

EPOS

Unifies SaaS, payments, financing for SMEs

EPOS acts as an all-in-one digitalisation partner for small and medium-sized enterprises. Its flagship EPOS360 product unifies software as a service (SaaS), payments, and financing in one ecosystem, giving SMEs access to AI-powered tools that help them run operations smarter and scale faster. The platform works by integrating disparate business apps, payment processing, and financing options into a single seamless system, enabling automation, data-driven decisions, and easier cash flow management. What sets EPOS apart is its end-to-end approach: instead of piecemeal solutions from different vendors, it provides a unified platform designed specifically for SMEs to digitally transform with confidence. The company’s goal is to turn everyday operational complexity into growth opportunities, helping businesses digitize and expand with practical, integrated tools.

Company size: 11-50
Company stage: Not listed
Total funding: Not listed
Headquarters: Singapore
Founded: 2012

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