Senior Partner Manager
About the job
- At least 7 years of experience in Customer Experience, Partner/Vendor Management, BPO operations, or a related operational leadership role.
- Professional experience directly related to BPO partner management, ideally within financial services or another highly regulated environment.
- Ability to own partner performance across SLAs, quality, productivity, staffing, operational efficiency, and member experience outcomes.
- Analytical skills to use data to identify trends, diagnose root causes, assess risks, and build actionable recommendations.
- Experience leading complex, cross-functional initiatives from problem definition through execution, change management, and impact measurement.
- Ability to drive alignment and accountability without direct authority through influence, relationship-building, and communication.
- Sound business judgment, high ownership, comfort operating autonomously in ambiguity, and willingness to travel domestically and internationally approximately 25% of the time.
- Proficiency with Excel, Google Sheets, Looker, Google Slides, Jira, or similar reporting, presentation, and project-management tools.
- Own performance governance for assigned Partner/BPO operations, including SLAs, quality, productivity, staffing adherence, operational efficiency, and member experience outcomes.
- Lead daily, weekly, and monthly partner performance reviews with clear metrics, action plans, owners, timelines, and expected business impact.
- Translate operational performance trends into root-cause insights, risk assessments, and data-backed recommendations.
- Drive accountability with external partners by identifying performance gaps, aligning on corrective actions, and ensuring sustained follow-through.
- Lead complex, cross-functional initiatives that improve member and service experience, from problem definition and stakeholder alignment through execution, change management, and post-launch measurement.
- Partner with Disputes Experience, Complaints, Risk, Workforce Management, Quality, Compliance, Product, Finance, Procurement, and Operations Strategy to remove blockers and improve frontline execution.
- Develop concise, executive-ready updates that connect frontline performance, member impact, risks, tradeoffs, and recommended next steps.
- Experience in Complaints, Disputes, Escalations, Social Media support, Risk, or other specialized servicing environments is highly desired.
About the company
Chime is an online financial technology platform that provides banking services and a debit card through partner banks (The Bancorp Bank, N.A. and Stride Bank, N.A.). It operates without physical branches and focuses on a fee-free experience. Customers can use SpotMe to overdraft up to $200 on debit purchases (eligibility required), receive paychecks up to two days early via direct deposit, and access over 60,000 fee-free ATMs. Chime also offers a secured credit card that doesn’t require a credit check and can help improve FICO scores, along with a savings account offering 2.00% APY with no fees. The company generates most of its revenue from interchange fees charged when customers use the Chime debit card. The goal is to make banking simpler and cheaper for everyday users through a digital-first platform.
Company Size
1,001-5,000
Company Stage
IPO
Headquarters
San Francisco, California
Founded
2012
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Simplify's Take
What believers are saying
- Q2 2026 revenue rose 27% to $670 million, with positive net income.
- Chime raised 2026 revenue guidance to $2.76-$2.77 billion after strong lending growth.
- September 2026 Stride acquisition targets over $100 million synergies and 2027 closing.
What critics are saying
- J.D. Power sued Chime in June 2026 over false '#1' banking claims.
- Chime cut 10% of staff in July 2026, signaling relentless cost pressure.
- The Stride deal needs OCC and Federal Reserve approval; failure preserves partner-bank dependence.
What makes Chime unique
- Chime combines fee-free banking, direct deposit, and instant loans for mainstream Americans.
- Chime Enterprise monetizes employers through Workplace, reaching giant customers like Allied Universal in 2026.
- The Stride acquisition gives Chime a bank subsidiary and lower-cost in-house infrastructure.
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Benefits
Competitive salary based on experience
401k match plus the usual medical, dental, vision, life, and disability benefits
Generous vacation policy and company-wide Take Care of Yourself Days
Virtual events to connect with your fellow Chimers- think cooking classes, music festivals, mixology classes, paint nights, etc., and delicious snack boxes, too!
Growth & Insights and Company News
6 month growth
↑ 0%1 year growth
↑ 0%2 year growth
↑ 0%Nu Holdings and Chime Financial are competing digital banking platforms, but differ significantly in scale and geography. Nu operates across Brazil, Mexico and Colombia with 139 million customers and has recently entered the US market. The company posted $5.9 billion in gross revenues and over $1 billion in net income in Q2 2026, marking its first time surpassing that profit threshold. Chime remains focused on the US market with 10.4 million active members. Brazil accounts for most of Nu's customer base at 118 million users, serving as the primary account for roughly 60% of mass-market customers. Mexico has grown to 16 million customers and recently achieved banking license status, reaching profitability faster than Brazil. Nu's US entry introduces new execution challenges, as it faces established competitors like Chime in a market with different consumer behaviour patterns.
Chime has opened a new 84,000-square-foot office in Manhattan's Flatiron District, establishing its East Coast hub in its largest metropolitan market. The three-floor workspace at 122 Fifth Avenue brings together New York-based employees across product, engineering, enterprise, marketing, and partnerships teams. The expansion comes as Chime enters its next growth phase, having recently announced plans to acquire Stride Bank, its bank partner of over seven years. Subject to regulatory approval, Stride would become Chime's bank subsidiary, bringing a national bank charter and banking infrastructure in-house. Chime first established its New York presence in 2023 and expanded in 2024 by acquiring Salt Labs, now Chime Enterprise. The office adds to Chime's existing locations in San Francisco and Chicago.
PayPal's new CEO rejects $50B buyout to pursue high-stakes transformation including A Venmo revamp, says report. Published: Sep 12 2026, 03:10 AM IST * FB * TW * Linkdin * Whatsapp * GNFollow Us Enrique Lores is rejecting multi-billion-dollar takeover bids to chart PayPal's independent future. * A buyout offer exceeding $50 billion from rival Stripe and private-equity firm Advent International has stalled over pricing disagreements. * CEO Enrique Lores plans to transform Venmo from a simple peer-to-peer payment tool into a comprehensive money-management platform. * Under a new compensation structure, Lores stands to earn a $25 million bonus if PayPal's stock reaches an average of $68, and over $60 million if it hits $125. PayPal (PYPL) CEO Enrique Lores is charting an independent path forward for the payments pioneer, choosing to rebuild the company rather than sell it following a stalled buyout attempt valued at over $50 billion, according to an exclusive report by The Wall Street Journal. Lores, the former HP executive who unexpectedly took the helm as CEO six months ago, faces an uphill battle to convince a skeptical Wall Street. Shares briefly surged to over $62 after fintech competitor Stripe and private equity firm Advent International made a $60.50-per-share acquisition offer. However, with negotiations stalled over valuation differences, the stock has retreated to $53. PYPL stock rose about 0.8% on Friday. Revamp of core services and Venmo expansion. To regain competitive momentum against giants like Apple Pay and Google Wallet, Lores plans to cut billions in expenses, improve user incentives, and modernize the classic PayPal checkout experience. Central to his strategy is a broad transformation of Venmo, aiming to reshape the low-profit app into a full-scale financial ecosystem. Lores envisions Venmo competing directly with platforms like SoFi and Chime by adding budgeting tools, stock trading, and upcoming buy-now-pay-later options alongside its existing crypto and debit services. The pivot comes as digital banking competitors rapidly consolidate their positions; Revolut recently secured conditional approval for a U.S. national bank charter, while Chime announced an acquisition to secure its own banking charter. Meanwhile, PayPal's application for a Utah state charter remains under review. As The Wall Street Journal detailed, Lores has strong financial motivation to execute this vision. His compensation targets include a $25 million payout if PayPal's stock averages $68 over 60 days, and upwards of $60 million if shares touch $125. Nevertheless, analysts warn that overcoming years of sluggish execution in a crowded market will present significant hurdles for the turnaround. PYPL stock: retail view. Retail sentiment on Stocktwits was 'bearish' with 'low' message volumes. PYPL stock has lost 10.2% year-to-date. For updates and corrections, email newsroom[at]stocktwits[dot]com.< Stay updated with all the latest Business News, including market trends, Share Market News, stock updates, taxation, IPOs, banking, finance, real estate, savings, and investments. Track daily Gold Price changes, updates on DA Hike, and the latest developments on the 8th Pay Commission. Get in-depth analysis, expert opinions, and real-time updates to make informed financial decisions. Download the Asianet News Official App from the Android Play Store and iPhone App Store to stay ahead in business. 0 Comments / 0 New
Chime to buy nationally chartered Stride Bank for $590 million, shares jump. 09 Sep 2026 05:13AM (Updated: 09 Sep 2026 07:29AM) Add CNA as a trusted source to help Google better understand and surface our content in search results. Sept 8: Fintech Chime said on Tuesday it will acquire nationally chartered Stride Bank for $590 million, bringing key banking infrastructure in-house as it looks to expand its lending business. Here are some details: - Chime's shares, which are up over 28 per cent this year, jumped nearly 10 per cent in extended trading. - The all-cash deal is expected to help Chime realize more than $100 million in net synergies and close in the first half of 2027. - Enid, Oklahoma-based Stride was founded in 1913 and provides financial services including consumer and commercial banking. The bank has been a partner to Chime for over seven years. - "The acquisition of Stride Bank provides Chime with a faster and more proven path to full-stack ownership versus pursuing a de novo bank charter," Chime said in a statement. - Chime will manage Stride's balance sheet upon closing and keep its assets below $10 billion for the foreseeable future. - San Francisco-based Chime targets everyday Americans with banking products and has managed to grow its user base by attracting younger customers through its mobile-first products - Chime also raised its full-year revenue forecast and now expects between 26 per cent and 27 per cent growth, from its prior expectation of 25 per cent to 26 per cent. - Morgan Stanley is serving as a financial advisor to Chime, while Piper Sandler & Co is advising Stride.
SAN FRANCISCO--(BUSINESS WIRE)--Sep 8, 2026-- Chime ® (NASDAQ: CHYM), America’s #1 choice for banking 1, today announced that it has entered into a definitive agreement to acquire Stride Bank, N.A.