Tesla

Makes electric cars, robotaxis and grid batteries

Virtual Service Specialist

Administrative SupportUpdated on Nov 11

Full-timeTaipei City, TaiwanNo salary listedIn-person

About the Job

Requirements

Ability to handle administrative activities such as purchase orders, payment requests, vendor setup, and other management requests.
Ability to use effective tools and skills to manage vendor performance and control costs.
Ability to submit budgets and payments on time and evaluate vendor performance to secure the company's best interests.
Ability to order supplies, arrange facility maintenance, and manage cleaning vendors.
Ability to answer calls, route them to appropriate staff, record messages, and provide customers with appropriate answers.
Ability to communicate with customers professionally, courteously, and efficiently, and support service advisors when they are absent.
Ability to keep the reception area tidy and supplies and refreshments arranged.
Ability to manage multiple priorities, organize workload, and meet deadlines.
Ability to work closely with the Service team to help achieve key performance indicators and customer satisfaction.

Responsibilities

Handle administrative activities including purchase orders, payment requests, vendor setup, and other management requests.
Manage vendor performance and cost control using effective tools and skills.
Submit budgets and payments on time and evaluate vendor performance to obtain the company's best interests.
Order supplies, arrange facility maintenance, and manage cleaning vendors.
Answer phones, direct calls to appropriate staff, take messages, and serve customers by responding to their questions.
Communicate with callers professionally, courteously, and efficiently, and provide backup when service advisors are absent.
Keep the reception environment tidy and ensure facility supplies and displayed food are in place.
Organize workload and handle multiple priorities to meet deadlines.
Work closely with the Service team to support key performance indicator and customer satisfaction goals.

Category	Vehicle Service
Location	台北市, Taipei City
Requisition ID	258720
Type	Full-time

Job Description

•　Available to work on administrative activities such as purchase order, payment requests, vendor set-up and other management requests. •　Manage the vendor performance and cost control with the effective tools and skills. •　Timely budget and payment submission. Evaluate the performance of each vendor to bargain the best interest for Tesla. •　Order the supplies and facility maintenance. Well manage the cleaning vendor. •　Answer phones, directing calls to appropriate staff and taking messages as needed. Serve the customers courteously and find the appropriate answers as per the customer's questions. Ensure a great experience for customers. •　Communicate with callers in a professional, friendly and efficient manner. To be back up when service advisors are absent. •　Make sure the environment of reception is tidy and all facility/displayed food are in place. •　Effectively handle multiple priorities, organize workload, and meet deadlines. •　Work closely with the Service team to support the team to achieve KPI and customer satisfaction.

Job Responsibilities

•　Available to work on administrative activities such as purchase order, payment requests, vendor set-up and other management requests.
•　Manage the vendor performance and cost control with the effective tools and skills.
•　Timely budget and payment submission. Evaluate the performance of each vendor to bargain the best interest for Tesla.
•　Order the supplies and facility maintenance. Well manage the cleaning vendor.
•　Answer phones, directing calls to appropriate staff and taking messages as needed. Serve the customers courteously and find the appropriate answers as per the customer's questions. Ensure a great experience for customers.
•　Communicate with callers in a professional, friendly and efficient manner. To be back up when service advisors are absent.
•　Make sure the environment of reception is tidy and all facility/displayed food are in place.
•　Effectively handle multiple priorities, organize workload, and meet deadlines.
•　Work closely with the Service team to support the team to achieve KPI and customer satisfaction.

Job Requirements

工作內容
•　能夠勝任行政事宜，例如採購訂單、付款要求、供應商設置，以及其他管理事務
•　運用有效的工具和技能管理供應商狀況以及成本控制
•　及時提交預算及支付項目，評估每家供應商的狀況以追求公司最大的利益
•　訂購耗材以及維修設備，有效管理清潔廠商
•　接聽電話，根據客戶需求將電話轉接給相關專業同仁並記錄內容
•　以專業、親切且有效率的態度與客戶溝通，依據客戶每個問題提供最適當的解答
•　適時支援服務顧問以確保客戶擁有最佳的服務體驗
•　確保接待櫃台整潔，所有的用品以及供應茶水整齊排列
•　有效地安排及處理多項事務，並在特定時間內完成工作
•　與服務團隊緊密合作，協助團隊達成KPI目標以及客戶滿意度

About the Company

Tesla

Makes electric cars, robotaxis and grid batteries

Tesla makes electric cars and batteries that store power for homes and utilities, and it develops self-driving software and humanoid robots. In 2023, its Model Y became the first electric vehicle to rank as the world's best-selling car. Buyers order the Model 3 sedan, Model Y SUV, or Cybertruck pickup directly from Tesla instead of through dealers, and they charge on its Supercharger fast-charging network. It also sells Megapack and Powerwall batteries, runs a robotaxi service, and charges drivers a monthly fee for self-driving software that still needs their supervision. Tesla was founded in 2003, with Elon Musk as its lead early investor and a recognized co-founder, and it is based in Austin, Texas.

Company size: 10,001+
Company stage: IPO
Headquarters: Austin, TX
Founded: 2003

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