Account Manager - Shs

Overview:

Cvent is a leading meetings, events, and hospitality technology provider with more than 5,000+ employees and 24,000+ customers worldwide, including 60% of the Fortune 500. Founded in 1999, Cvent delivers a comprehensive event marketing and management platform for marketers and event professionals and offers software solutions to hotels, special event venues and destinations to help them grow their group/MICE and corporate travel business. Our technology brings millions of people together at events around the world. In short, we’re transforming the meetings and events industry through innovative technology that powers the human connection.

Cvent's strength lies in its people, fostering a culture where everyone is encouraged to think like entrepreneurs, taking risks and making decisions confidently. We value diverse perspectives and celebrate differences, working together with colleagues and clients to build strong connections.

AI at Cvent: Leading the Future
Are you ready to shape the future of work at the intersection of human expertise and AI innovation? At Cvent, we’re committed to continuous learning and adaptation—AI isn’t just a tool for us, it’s part of our DNA. We’re looking for candidates who are eager to evolve alongside technology. If you love to experiment boldly, share your discoveries, and help define best practices for AI-augmented work, you’ll thrive here. Our team values professionals who thoughtfully integrate AI into their daily work, delivering exceptional results while relying on the human judgment and creativity that drive real innovation.

Throughout our interview process, you’ll have the chance to demonstrate how you use AI to learn, iterate, and amplify your impact. If you’re excited to be part of a team that’s leading the way in AI-powered collaboration, we’d love to meet you.

In This Role, You Will:

• Identify and close sales opportunities with our clients, such as contract renewals, cross-sells, and up-sells
• Manage renewal timeline and steps to ensure on-time renewals
• Demonstrate Cvent solutions and services to accounts 
• Build and develop strong relationships with key decision-makers of accounts for continued business 
• Collaborate with internal resources such as Sales and Client Services teams to ensure complete customer satisfaction with Cvent products and services 
• Acknowledge and resolve customer issues within 24 hours 
• Call on existing clients in an effort to meet and exceed individual and department revenue expectations
• Target and pursue key accounts within North America with individual action plans to grow them
• Maintain a clean Salesforce pipeline; accurately forecast sales opportunities 
• Log sales activities/tasks in the system perform additional duties as assigned

Here's What You Need:

• Ability to multi-task and ability to work in a dynamic, fast-changing entrepreneurial environment 
• Must be able to integrate knowledge across disciplines to include relationship management, consultative selling, product demonstrations, closing contracts, operation/process flow, and product function 
• Excellent verbal and written communication skills 
• High degree of computer literacy is a must 
• This is not a technical position. Relevant experience might include selling CRM or CMS systems, ASP based data systems, Travel or Meeting Planning Services
• Ability to work with MS Office Suite (Word, PowerPoint, Excel) and Salesforce.com or similar contact management software 
• Experience selling or managing accounts in SaaS/technology/hospitality space a plus