EPOS

Unifies SaaS, payments, financing for SMEs

Senior Customer Service Specialist

Customer SupportConfirmed live in the last 24 hours

Full-timeJakarta, IndonesiaNo salary listedIn-person

About the Job

Requirements

Proficiency in English and Chinese to communicate with Chinese clients.
Two to five years of experience in customer service or contact center roles.
Strong problem-solving and escalation-handling skills.
Ability to work independently and manage high-priority cases.
Familiarity with a customer relationship management or ticketing system.

Responsibilities

Handle complex customer issues, escalations, and technical cases.
Provide in-depth troubleshooting and resolution support.
Guide and support junior team members when required.
Manage case prioritization and escalation decisions.
Ensure high-quality responses and customer satisfaction.
Identify recurring issues and provide feedback for process improvement.
Work closely with Operations, Technology, and external partners.
Serve as the first point of contact for clients facing point-of-sale system issues, handling hardware and software support across communication channels. Ensure client satisfaction through timely resolutions, strong communication, and attention to detail.

Senior Customer Service Specialist

EPOS · Jakarta, Indonesia · Full-time · Posted 2026-10-19

Workplace: on_site

Department: EPOS Global Solutions Sdn Bhd

Description

About EPOS

EPOS is a leading Point-of-Sale (POS) digital solutions provider based in Singapore for SMEs. We are backed by Ant International (a global leader in digital payments, digitisation, and financial technology solutions), part of its global merchant payment services Antom.

About This Role

We are looking for a Senior Customer Service Support Specialist (Indonesia) to strengthen our customer support operations and ensure an outstanding service experience for our clients.

In this role, you will serve as the first point of contact for clients facing Point-of-Sale (POS) system issues, handling both hardware and software support across various communication channels. You’ll be a key player in ensuring client satisfaction through timely resolutions, strong communication, and attention to detail.

The ideal candidate is a tech-savvy, customer-focused professional who can stay composed under pressure, troubleshoot effectively, and maintain high service standards.

This is what your job scope will be...

Handle complex customer issues, escalations, and technical cases
Provide in-depth troubleshooting and resolution support
Guide and support junior team members when required
Manage case prioritization and escalation decisions
Ensure high-quality responses and customer satisfaction
Identify recurring issues and provide feedback for process improvement
Work closely with Ops, Tech, and external partners

Requirements

We would love to hear from you if…

Proficient in English and Chinese, due to having Chinese clients to communicate with.
Proven experience in customer service or contact center roles (2–5 years)
Strong problem-solving and escalation handling skills
Ability to work independently and manage high-priority cases
Familiarity with CRM / ticketing system

Apply

Apply at EPOS

About the Company

EPOS

Unifies SaaS, payments, financing for SMEs

EPOS acts as an all-in-one digitalisation partner for small and medium-sized enterprises. Its flagship EPOS360 product unifies software as a service (SaaS), payments, and financing in one ecosystem, giving SMEs access to AI-powered tools that help them run operations smarter and scale faster. The platform works by integrating disparate business apps, payment processing, and financing options into a single seamless system, enabling automation, data-driven decisions, and easier cash flow management. What sets EPOS apart is its end-to-end approach: instead of piecemeal solutions from different vendors, it provides a unified platform designed specifically for SMEs to digitally transform with confidence. The company’s goal is to turn everyday operational complexity into growth opportunities, helping businesses digitize and expand with practical, integrated tools.

Company size: 11-50
Company stage: Not listed
Total funding: Not listed
Headquarters: Singapore
Founded: 2012

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