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Zalando

Online fashion retail marketplace and logistics

Mitarbeiter - Fashion Service

Checkout & Customer ServiceConfirmed live in the last 24 hours
Full-timeHamburg, GermanyNo salary listedIn-person

About the Job

Requirements

  • Experience in retail or customer service is helpful but not required.
  • Ability to express yourself well in German.
  • Positive customer-facing demeanor and willingness to support colleagues as part of a team.

Responsibilities

  • Welcome customers and provide helpful, positive service.
  • Maintain a well-stocked and attractive store on the sales floor and in the fitting room.
  • Process checkout transactions professionally and efficiently.
  • Handle customer complaints and returns.
  • Support a positive shopping experience and contribute to the Fashion Service team.

Desired Qualifications

  • Experience in retail or customer service.

About the Company

Zalando

Online fashion retail marketplace and logistics

Zalando operates as a European online marketplace for fashion and lifestyle items, selling clothing, shoes, and accessories directly to consumers and earning commissions from third-party sellers (plus Zalando Plus). Shoppers use its website or app to browse brands, and Zalando handles order processing and logistics, offering free delivery and free returns along with personalized recommendations and optional faster shipping for Plus members. It differentiates itself by combining direct sales with a large marketplace across 25 European markets, delivering a wide product range with strong logistics and a seamless shopping experience. Its goal is to remain a leading European online fashion retailer by connecting customers with many brands and improving convenience and services through technology and premium options.

Company size
10,001+
Company stage
IPO
Headquarters
Berlin, Germany
Founded
2008

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