Description

Are you passionate about delivering excellence and driving performance in a multilingual environment?

We’re looking for a dynamic Quality Lead and Trainer to join our team of contact center specialists. In this role, you’ll play a key part in ensuring top-notch service by leading quality initiatives and training programs in Portuguese, Spanish and English.

If you have a keen eye for detail, exceptional communication skills, and a drive to inspire others, this is the perfect opportunity to elevate your career!

Key responsibilities:

Design, develop and deliver comprehensive training programs for new hires and existing employees;
Evaluate the effectiveness of training programs through assessments and feedback;
Monitor and assess the quality of work produced by the team to ensure our clients standards;
Analyze quality data and prepare reports to provide feedback to management;
Ensure a high level of customer satisfaction through proactive and solution-oriented communication.

Required Qualifications:

C1 or native written and spoken proficiency in Portuguese;
C1 or native written and spoken proficiency in Spanish;
C1 or native written and spoken proficiency in English;
Previous experience in a similar role in a customer service environment;
Proficient in using training software and quality management tools;
Strong communication and presentation skills;
Excellent organizational and time management abilities.

What’s in it for you?

Lucrative bonus in addition to your base salary;
Access to internal and external training programs to continuously enhance your skills;
Autonomous working in a position of responsibility;
An international and friendly work environment in a multinational company.

Please inform your line manager before submitting your application. To make sure this role is a great fit for you, take a moment to check the minimum requirements outlined in the full job description.

What Life at Transcom is like!

At Transcom, we’re relentlessly committed. To our clients and each other. Every day, someone starts their journey with Transcom. Taking the potential they have today and turning it into skills for the future.

Getting recognized for working hard, being a team player and supporting others. Championing positive, lasting change in their teams and communities. That’s just how we are at Transcom.

Here we care and root for each other. You’re included, just as you are, from day one. And with the right mindset, there’s no end to how far we can go together.

Transcom

Quality Lead and Trainer

About the Job

Requirements

Responsibilities

About the Company

Transcom

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