H-E-B
Texas-based supermarket chain with private ownership
Cross-Functional Representative
About the job
- Applicants must be at least 18 years old.
- At least 6 months of experience in H-E-B store operations is required.
- Knowledge of computer systems, including Symbol, ACR, and label machines, is required.
- Customer service and interpersonal skills are required.
- Verbal and written communication and reading skills are required.
- Ability to perform a wide range of duties across multiple departments is required.
- Ability to work autonomously is required.
- A high school diploma, GED, or equivalent is required.
- Completion of company orientation and safety training is required.
- Ability to perform in a fast-paced retail environment while completing detailed and precise tasks is required.
- Ability to remain attentive to customer needs is required.
- Ability to work flexible schedules accommodating different department shifts is required.
- For bakery duties, ability to lift 50 pounds and manage more than 70 pounds is required.
- For dairy duties, ability to lift 40 pounds and manage more than 85 pounds is required.
- For frozen department duties, ability to lift 60 pounds and manage more than 75 pounds is required.
- For grocery duties, ability to lift 50 pounds and manage more than 80 pounds is required.
- For market duties, ability to lift 40 pounds and manage more than 40 pounds is required.
- For deli duties, ability to lift 55 pounds and manage more than 65 pounds is required.
- For cosmetics duties, ability to lift 45 pounds and manage more than 45 pounds is required.
- For drugstore duties, ability to lift 15 pounds and manage more than 15 pounds is required.
- For general merchandise duties, ability to lift 50 pounds and manage more than 45 pounds is required.
- For floral duties, ability to lift 55 pounds and manage more than 45 pounds is required.
- For gas station duties, ability to lift 40 pounds and manage more than 40 pounds is required.
- For produce duties, ability to lift 60 pounds and manage more than 75 pounds is required.
- For seafood duties, ability to lift 50 pounds and manage more than 25 pounds is required.
- For service duties, ability to lift 50 pounds and manage more than 30 pounds is required.
- For shelf edge duties, ability to lift 50 pounds and manage more than 65 pounds is required.
- Employees must stay within their safe lifting limits and break down heavy items or seek assistance when needed.
- Provide general customer service, check on the front end, and work across multiple departments performing packaging, stocking, rotation, production, and sanitation duties.
- Answer customer questions about products, take orders, and assist customers with product selection.
- Use suggestive selling techniques to meet customer needs and build department sales.
- Make regular product announcements when needed to inform customers.
- Work a flexible schedule to accommodate shifts across different departments.
- Perform duties in multiple departments, including technical or perishable areas such as bakery, floral, and market.
- Stock and replenish products; process returns and rotation; select products; provide service support; maintain inventory accuracy; and perform other duties across the store and multiple departments.
- Build, stock, and maintain displays and fixtures.
- Assist with inventory control and load, unload, and move products.
- Slice, package, label, rotate, merchandise, cull, and price products.
- Gain knowledge of multiple departments and apply understanding of their processes and policies.
- Comply with store and department standard operating procedures, policies, and applicable laws.
- Work as a checker for the service cross-functional team when not performing cross-functional duties.
- Ensure compliance with departmental and store standard operating procedures for food safety and sanitation.
- Properly operate and maintain all equipment.
- Clean and sanitize sales floors, display cases, preparation areas, and equipment.
About the company
H-E-B is a Texas-based grocery retailer with multiple store formats, including upscale Central Market, budget-friendly Joe V's Smart Shop, and Hispanic-focused Mi Tienda. It runs more than 435 stores in Texas and Mexico and employs over 154,000 people. Its product offering is everyday groceries and associated services, supported by a growing digital and delivery capability (notably via the Favor Delivery acquisition). The company emphasizes long-term, family-owned thinking rather than short-term market pressures, differentiating itself through strong regional identity, a diverse store format strategy, and a focus on customer loyalty. Its goals are to expand its store footprint in Texas and Mexico while enhancing digital and delivery services to better serve local communities.
Company Size
10,001+
Company Stage
N/A
Total Funding
N/A
Headquarters
San Antonio, Texas
Founded
1905
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Simplify's Take
What believers are saying
- H-E-B opened Forney on February 4, 2026, and Mid-Cities on May 20, 2026.
- San Marcos opens a 114,000-square-foot H-E-B in October 2026, adding 450 jobs.
- Self-service kiosks launched at 40 True Texas BBQs on September 22, 2026.
What critics are saying
- H-E-B recalled jalapeño products again on August 14, 2026 after Salmonella contamination.
- H-E-B faces a $1 million lawsuit from the November 5, 2025 fatal truck crash.
- A major food-safety incident would destroy H-E-B's trust moat and private-label economics.
What makes H-E-B unique
- H-E-B opened its 12th DFW store in Euless on May 20, 2026.
- The chain pairs groceries, 50 True Texas BBQs, and Favor delivery across Texas.
- Dunnhumby ranked H-E-B America's top grocer in 2026, reinforcing loyalty and value.
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Benefits
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Company News
Hotel Chocolat expands in three new US markets. Reading Time: 4 mins read Hotel Chocolat, the luxury British chocolatier and cacao grower known for its imaginative chocolates and distinctive retail experiences, is accelerating its U.S. growth in three new markets and an expanded presence across retail and travel channels. The brand will open stores at Fashion Place in Salt Lake City, Utah; 2ND & PCH in Long Beach, California; and King Street in Alexandria, Virginia, beginning in late fall 2026. Hotel Chocolat will also broaden its retail distribution through partnerships with Wegmans, H-E-B, and Kroger and expand its reach within major U.S. airports through a partnership with Paradies Lagardère. These moves coincide with an increasingly accessible ecommerce experience for Hotel Chocolat that allows the brand to reach even more online shoppers. Along with its sophisticated Hotel Chocolat USA direct-to-consumer website, Hotel Chocolat has grown its presence on TikTok Shop and Amazon via dedicated, branded storefronts that bring an enhanced product portfolio directly to millions of existing customers, making everyday discovery and gifting seamless. "Hotel Chocolat is moving to our next phase of growth in the U.S.," said Kelly Goering, general manager of Hotel Chocolat US. "By opening stores in three distinctive new markets across the country, expanding through leading retail and travel partners, and enhancing our ecommerce offerings, we are creating more ways for more customers to discover and enjoy all of our inventive chocolate options. We are growing thoughtfully - selecting the right markets, locations and partners while preserving the creativity, quality and sense of wonder that define the Hotel Chocolat experience." Each new store will bring Hotel Chocolat to a setting that reflects the character of its surrounding community, taking lessons from the brand's thoughtful expansion and success across its six Chicago-area locations. The Salt Lake City store will be located within Fashion Place, one of Utah's premier shopping destinations. In Long Beach, Hotel Chocolat will join the shops and restaurants of 2ND & PCH, a vibrant open-air destination along the Southern California coast. The Alexandria, Virginia, store will bring the brand to historic King Street, known for its distinctive mix of independent shops, restaurants and cultural attractions. Guests at the new stores will discover an extensive selection of Hotel Chocolat's signature chocolates, including offerings like: * The over 100 recipes in the iconic Hotel Chocolat "Wall of Chocolate," with flavors ranging from tipsy Salted Espresso Martini, dreamy Tiramisu, and fruity Raspberry & Pistachio Chocolate selectors. Chocolate lovers can mix and match any three for $20. * The imaginative Christmas and Holiday collection, featuring Hotel Chocolat's signature Grand Wreath Box, that's packed in a striking, circular red box with an inner-lid menu of treats; whimsical stocking stuffers like The Sleigh Team, A Dozen Gingerbread Men, and Portly Penguins; and a variety of Advent Calendars like The Advent Calendar for Two, which features two identical mini truffles in a variety of flavors behind each door. * Boxed chocolate gifting options that can be personalized for every occasion - from Happy Birthday, Thank You, Congratulations, to Just Because - in signature flavor profiles like the Milk Devotee 29 Pack, Patisserie Dreamer 27 Pack, Serious Dark Fix 29 Pack and many more. * The Velvetiser Café, serving the brand's hot and cold drinking chocolate options in over eighteen delicious flavors like Salted Caramel, Mint, and Coconut-White. * The Wall of Velvetiser, where guests can mix and match drinking chocolate flavors, designing their own box to enjoy at home. Beyond its company-operated stores, Hotel Chocolat is broadening its U.S. retail footprint through partnerships with Wegmans, H-E-B, and select banners with Kroger. The offerings in some of these locations will include designated branded displays featuring shelf ready packaging as well as header and side panel signage that serve to pique shopper interest and extend the world of Hotel Chocolat beyond the shelves themselves. These partnerships will make the brand available to more consumers in the places they already shop, deepening Hotel Chocolat's reach into new markets and occasions. Starting November 1, shoppers with Wegmans will be able to buy a selection of Hotel Chocolat's delightful stocking stuffer chocolates and Advent calendars; shoppers with H-E-B can try the reindeer-shaped milk chocolates of Sleigh Team; and Kroger fans will be able to purchase the Hotel Chocolat Milk, Dark, and Caramel-Milk Advent Calendars, along with all of the stocking stuffers. The brand is also growing its presence in U.S. airports through Paradies Lagardère, a leading travel retailer and restaurateur operating more than 700 retail, dining and bar locations across more than 90 airports. The partnership will expand Hotel Chocolat's reach among travelers at over seventy retail locations across just under fifty major hubs, including John F. Kennedy International Airport, Hartsfield-Jackson Atlanta International Airport, Los Angeles International Airport, and Dallas Fort Worth International Airport, where travelers will be able to purchase the iconic Enchanted Forest stocking stuffer when traveling domestically. "Together with our retail and travel partnerships, our new market expansion marks an important step forward for Hotel Chocolat in the U.S.," added Goering. "They allow us to meet customers in more of the places they live, shop and travel, and introduces them to what makes Hotel Chocolat distinctive: our deep connection to cacao, imaginative approach to chocolate and commitment to making every interaction with us feel special. This is about building a thoughtful, lasting presence in the U.S., one market and one customer relationship at a time." Additional details, including individual store opening dates and hours, will be announced in the coming months. Fans who want to explore Hotel Chocolat's unique collections in advance can visit Retail Times.hotelchocolat.com or Hotel Chocolat on Amazon.
Salmonella alert: jalapeño products recalled by H-E-B and Taylor Farms. Published on 23 September 2026 at 3:42 pm - Written by Lucas Bennett - Reading duration: 3 minutes Show summary H-E-B and Taylor Farms have announced a recall affecting several jalapeño-containing products over potential Salmonella contamination. The move follows laboratory findings and aims to prevent illness. Consumers are urged to check products at home and stop using any items listed by the retailers. Which items are being pulled from shelves. * Pre-packaged jalapeño slices and whole jalapeños labeled with specific sell-by dates. * Prepared salads, salsas, and meal kits that list jalapeño as an ingredient. * Store-branded ready-to-eat items from H-E-B and select private-label items made by Taylor Farms. Retailers have posted batch numbers and dates on their recall pages. If you have a product that matches those identifiers, do not eat it. Why officials issued the recall. Testing identified traces of Salmonella linked to jalapeño-containing batches. Salmonella is a common cause of foodborne illness. Companies acted after receiving laboratory confirmations. Investigation and testing steps. * Initial testing flagged contamination in unopened samples. * Further analysis matched the Salmonella strain to affected products. * Health agencies and the companies launched a traceback to find the source. Where the affected products were sold. Items were distributed across H-E-B stores in Texas and online through regional grocery channels. Taylor Farms products reached multiple grocery chains and foodservice accounts. * Stores in urban and suburban markets received recalled batches. * Some products were shipped to distribution centers and later to restaurants. Symptoms to watch for with Salmonella. Symptoms usually appear within a few hours to several days of exposure. Most cases resolve on their own. * Diarrhea and stomach cramps * Fever * Nausea and vomiting * Headache and muscle pain Vulnerable groups include young children, older adults, pregnant people, and those with weakened immune systems. Seek medical care if symptoms are severe or persistent. Immediate steps consumers should take. * Check product labels, sale dates, and batch codes against official recall notices. * Do not eat recalled products. Throw them away or return them for a refund. * Wash hands, utensils, and surfaces that touched the product. * Contact your healthcare provider if you feel ill after consuming a recalled item. Retailers have set up return and refund protocols. Visit the H-E-B or Taylor Farms website for updated guidance. Keep packaging if you seek a refund or need to share batch details with health officials. Statements from H-E-B and Taylor Farms. Both companies say they are cooperating with public health agencies. They emphasize safety and pledge to remove affected products quickly. * H-E-B reports increased sanitation checks at warehouses and stores. * Taylor Farms says it is reviewing production lines and supplier controls. How regulators are responding. Federal and state health departments are investigating the scope of the contamination. Traceback efforts aim to identify the origin of the jalapeños and any weak points in the supply chain. * Sampling at farms and processing sites * Interviews with suppliers and distributors * Public advisories to inform consumers Tips to reduce risk of foodborne illness. * Keep raw produce separate from ready-to-eat foods. * Wash cutting boards, knives, and counters after contact with raw vegetables. * Refrigerate perishable items promptly. * When in doubt, discard suspect products. Safe handling and quick action can prevent more people from getting sick. Give your feedback. Lucas Bennett is a U.S.-based health writer and editor passionate about improving public understanding of wellness and dental care. His articles blend empathy with expertise, offering practical health advice and inspiring patient stories. At Charitable Smiles, Lucas aims to highlight how small acts of kindness and better oral care can create lasting impacts in communities across America.
H-E-B adds self-service ordering across 40 True Texas BBQ restaurants. September 22, 2026 H-E-B has introduced self-service ordering kiosks at all 40 True Texas BBQ locations, a change designed to reduce staffing needs while keeping employees available to help. The U.S. Sun reported that customers can use the kiosks to browse menus, customize meals and place orders. They can also order through H-E-B's mobile app. The company's shift matters because the kiosks aim to reduce staffing needs. H-E-B says employees will still take orders and help customers use the machines. That leaves the grocery chain trying to strike a practical balance. It wants the labor savings of digital ordering without removing employees from the customer experience. Several important details remain unclear. The account gave no rollout date, list of individual restaurants or estimate of how much H-E-B expects staffing needs to fall. H-E-B keeps employees in the ordering process. The new setup does not force every customer to rely on a touchscreen. Customers may use a kiosk or the mobile app, while workers remain available for those who prefer direct help. That choice may prove important at a barbecue restaurant, where customers can expect the sort of personal service associated with a traditional dining experience. Technology can process an order, but it cannot replace every part of hospitality. H-E-B's approach at least recognizes that limit. The company has not described the kiosks as a full replacement for workers, and employees remain part of the ordering process. &pizza removed its kiosks after hospitality suffered. Another restaurant chain has already moved in the opposite direction. &pizza recently removed all its kiosks after concerns that its digital push had weakened the dining experience. Sergio Perez, chief marketing officer at parent company Latitude Food Group, said the touchscreens "erased any attempt at hospitality." He also offered a blunt explanation for the retreat: "We were so focused on the promise of digital that we forgot about the dining room." That experience gives H-E-B a clear warning. Labor-saving tools can help a business, but a restaurant risks losing something valuable when the screen becomes the face of the operation. Brek Webber, owner of Tin Roof BBQ in Atascocita, Texas, voiced a related concern. He worried that restaurant technology could weaken the sense of tradition that customers associate with barbecue establishments. Customers will decide whether the tradeoff works. Self-service ordering gives customers another option and may ease pressure on staffing. But it also shifts work once handled by an employee onto the person buying the meal. H-E-B's decision to keep workers available is therefore more than a minor detail. It preserves a human option for customers who need help or simply do not want to place an order through a screen. The unanswered question is whether that option remains meaningful as the kiosks become routine. A worker who is technically available but difficult to reach offers little comfort to a customer struggling with an order. Technology should serve the customer, not become an excuse to withdraw service. Businesses that remember that basic rule are more likely to keep the public's trust. Capital digest. Receive information on new articles posted, important topics and tips. Capital Digest won't send you spam. Unsubscribe at any time.
H-E-B sets its sights on another North Texas location in this suburb. September 4, 2026 5:04 PM Gift Article Fast-growing Denton County could be home to another H-E-B store as the San Antonio-based grocery chain continues its expansion into North Texas. During an Aug. 24 Planning and Zoning work session, Abe Pacetti, senior vice president of investments for Regency Centers, told commissioners about plans for an H-E-B to anchor a development called Flower Mound Center at the southwest corner of FM 2499 and Waketon Road that would also feature restaurants and other retail. The development site would sit on more than 25 acres, according to filings shown at the meeting. The proposed site is near other retailers including Target, Lowe's and Whole Foods. No decision has been made yet to approve the development. Pacetti said that a 2025 survey of Flower Mound residents showed that H-E-B was among the most requested retailers among those who responded. He added that the closest H-E-B is 20 miles away in Irving. "This is going to be something the town really embraces. We're really excited about it," Pacetti said. There is no timeframe on when the H-E-B would open, he said. A spokesperson for H-E-B did not return a message seeking comment. H-E-B also has plans to open at the northeast corner of U.S. 377 and Cross Timbers Road as a part of Furst Ranch, a master-planned community. Another location is opening at I-35W and Robson Ranch Road in Denton. September 3, 2026 2:35 PM Northeast Tarrant September 2, 2026 6:30 AM Fort Worth Star-Telegram With my guide dog Freddie, I keep tabs on growth, economic development and other issues in Northeast Tarrant cities and other communities near Fort Worth. I've been a reporter at the Star-Telegram for 34 years.
H-E-B plans $572K remodel at Northwest Military Highway store. A $572,000 interior renovation is planned for the existing H-E-B store at 8503 NW Military Hwy., with construction scheduled to begin in November. Published Date: September 3, 2026, 12:37 PM EDT H-E-B is planning an interior remodel at its San Antonio store on Northwest Military Highway, according to a recently registered Texas Department of Licensing and Regulation project. The project, listed as "HEB San Antonio 31 Remodel," is planned for the existing H-E-B location at 8503 NW Military Hwy, San Antonio, TX 78230. According to the filing, the renovation will involve approximately 3,830 square feet of interior space and carries an estimated construction cost of $572,000. The project is privately funded and will take place on private property. Construction is currently scheduled to begin November 6, 2026, with completion targeted for December 31, 2026. The filing describes the scope simply as an "interior remodel of existing HEB store." No additional details about specific improvements, departments, fixtures, or customer-facing changes were provided in the project registration. The property owner is listed as Fulcrum Property Group Inc., with a San Antonio address. pb2 architecture + engineering, based in Rogers, Arkansas, is listed as the design firm. The project is currently listed as registered with the Texas Department of Licensing and Regulation. WhatNow reached out for additional information about the planned remodel but did not receive a response at the time of publication. Love its content? Add WhatNow as a preferred source on Google to see more of its trusted coverage when you search. Be the first to know. From new restaurant openings to exciting retail launches and real estate insights, be the first to know what's happening in San Antonio Regional Reporter I am a Human Interest Reporter and multimedia journalist passionate about storytelling, real-life experiences, and impactful stories. With a Diploma in Journalism from Cape Peninsula University of Technology, I specialise in content creation, digital media, and community-focused reporting. I have produced engaging stories across online and print platforms and collaborated with organisations such as UNHCR, creating content that informs, inspires, and connects audiences.