UCLA Health

Comprehensive health system with top hospitals

Patient Service Representative-General Surgery

Clinical Support & Patient AdministrationConfirmed live in the last 24 hours

Full-timeSanta Monica, CA, USANo salary listedIn-person

About the Job

Responsibilities

Answer phones and redirect callers to the appropriate area.
Schedule new and return appointments, ancillary testing, and surgeries.
Prepare necessary documents and forward them to appropriate departments, including Family and Medical Leave Act, disability, Employment Development Department, and workers' compensation forms as needed.
Verify insurance coverage and obtain authorizations for ancillary tests and surgeries.
Provide daily, weekly, and monthly reports as requested.
Document all correspondence from patients and insurance companies in CareConnect.
Work authorization work queues for the assigned department unit.
Explain charges to patients and assist with billing questions; communicate directly with PSS, the department billing company.
Gather charge documents and supporting materials for submission to the billing company.
Complete charge document reconciliation reports.
Prepare for clinics, including chart preparation; encounter all patients using UCLA's patient management system and update demographic and insurance data as necessary.
Attend clinic to support physicians as requested.
Serve as liaison between patients, physicians, nursing units, and other UCLA departments.
Interact with patients, physicians, nursing units, other UCLA departments, and referring physicians while providing customer service.
Allocate patient records, reports, correspondence, and other materials to the correct files; establish new files as needed.
Prepare medical letters for patients as directed by the physician, such as leave requests and return-to-work letters.
Perform other duties as assigned.

Answer phones and redirect callers to appropriate area.
Schedule new and return appointments, ancillary testing and surgeries.
Prepare all necessary documents and forward to appropriate departments FMLA, Disability, EDD and worker’s compensation forms as needed.
Verify insurance coverage and obtain authorizations for ancillary tests, and surgeries. Provide daily, weekly, and monthly reports, as requested.
Document in CareConnect all correspondence from patient and insurance companies.
Work authorization work ques for assigned Department Unit.
Explain charges to patients and assist patients with billing questions; communicate directly with PSS, the department billing company.
Gather charge documents and supporting materials for submission to billing company.
Complete charge document reconciliation reports. Provide daily, weekly and monthly reports, as requested.
Preparation for clinics including chart preparation; encounter all patients utilizing UCLA’s patient management system, updating demographic and insurance data as necessary.
Attend clinic to support physicians, as requested.
Serve as liaison between patients, physicians, nursing units and other UCLA departments.
Provide exceptional customer service while interacting with patients, physicians, nursing units, other UCLA departments and referring physicians.
Allocate patient records, reports, correspondence, and other material to the correct files; establish new files as needed.
Prepare medical letters for patients as directed by the physician (leave request, return to work, etc..)
Other duties, as assigned.

As a condition of employment, the final candidate who accepts an offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; or have filed an appeal of a finding of substantiated misconduct with a previous employer.

Current/former UC employees are subject to a personnel file review.

About the Company

UCLA Health

Comprehensive health system with top hospitals

UCLA Health is a large, integrated healthcare system in Los Angeles that operates multiple hospitals and a wide network of primary- and specialty-care clinics. It provides medical services across many fields—from organ transplantation and cardiac surgery to neurosurgery and cancer treatment—and combines patient care with biomedical research. Its hospitals and physicians diagnose and treat complex illnesses and bring the latest medical discoveries into practice. UCLA Health stands out because it runs a comprehensive, highly ranked set of facilities (including Ronald Reagan UCLA Medical Center and UCLA Mattel Children’s Hospital) and emphasizes leading research, education, and specialized care across a broad regional network. The organization aims to deliver high-quality medical care while advancing medical knowledge and sharing new treatments with patients locally and globally.

Company size: 10,001+
Company stage: Grant
Total funding: $25.3M
Headquarters: Santa Monica, CA
Founded: 1955

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