Rosewood Hotel Group

Global luxury hotel management and brands

Bell Person

Hotel Guest ServicesConfirmed live in the last 24 hours

Full-timeSanta Barbara, CA, USAIn-person

About the Job

Requirements

Must have a high school diploma.
Prior hospitality experience is required; experience in a similar position is preferred.
Must speak, read, and write English; fluency in other languages is preferred.
Must be able to exert physical effort transporting up to 50 pounds, perform varied physical movements, reach up and down, remain stationary at times, and communicate satisfactorily with guests and co-workers.
Must perform job functions with attention to detail, speed, and accuracy; prioritize, organize, and follow up; remain calm and resolve problems using good judgment; follow directions; understand guest service needs; work cohesively with co-workers; work with minimal supervision; and maintain confidentiality of guest information and hotel data.
Must have thorough knowledge of hotel services and amenities and the ability to provide clear directions.

Responsibilities

Transport guest luggage to and from guestrooms, including room changes and the hotel’s arrival and departure points; assist in locating lost luggage and correctly tag, store, and retrieve luggage.
Escort guests to rooms, explain hotel facilities, features, services, and amenities, identify the nearest fire exit and explain room safety features, demonstrate the room key, and place luggage inside the room.
Explain guest room features and the use of air conditioning and heating units and thermostat controls, telephone, television, clock radio, guest services directory, minibar, in-room safe, lights, bathroom amenities, valet and laundry services, door lock, and ice and vending areas.
Offer packing and unpacking service and explain pressing and laundry service.
Maintain accurate knowledge of scheduled hotel functions and direct guests to the correct locations; provide accurate directions regarding local transportation and attractions.
Maintain an accurate log of guest calls for Bell Person assistance and answer the Bell Stand telephone within three rings using the correct greeting and telephone etiquette.
Retrieve guest dry cleaning and laundry from rooms and deliver processed items.
Deliver messages, mail, faxes, packages, flowers, sundry items, gift items, and newspapers to guest rooms promptly.
Monitor and maintain cleanliness, sanitation, and organization of assigned work areas, lobby areas, and the luggage holding room; polish brass luggage carts and keep carts clean.
Maintain complete knowledge of and comply with departmental policies, service procedures, and standards; maintain those standards daily and use equipment correctly and only as intended.
Anticipate and promptly respond to guest needs, acknowledge guests, maintain positive guest relations, and resolve complaints to ensure guest satisfaction.
Remain at the assigned post and maintain the correct stance.
Perform other duties as required.

Desired Qualifications

Fluency in languages other than English.
Prior hospitality experience in a similar position.

We believe that life is made of many journeys: inspiration, wonderment, curiosity, or the simple joy of discovering something new every day. If you share the same sentiment, then this opportunity is for you.

Rosewood Miramar Beach, a Rosewood Hotel, is looking for an exceptional Bell Person. The Bell person is responsible to transport guest luggage to/from guestrooms. Escort guests to rooms and inform guests of all hotel services and features. Responsible for attending to immediate needs of each guest upon arrival and follow through attention throughout stay. Thorough knowledge of all hotel services and amenities.

Essential Duties and Responsibilities:

Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.

Ensure that standards are maintained at a superior level on a daily basis.

Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.

Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.

Maintain positive guest relations at all times.

Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately.

Resolve guest complaints, ensuring guest satisfaction.

Monitor and maintain cleanliness, sanitation and organization of assigned work areas.

Transport guest luggage from the point of arrival at the hotel to their assigned room.

Transport guest luggage from current room to reassigned room for room changes.

Transport guest luggage from their room to the point of departure from the hotel.

Assist in locating guest's lost luggage.

Correctly tag, store and retrieve luggage from holding room.

Identify and explain hotel facilities and features to guests while escorting them to their room.

Identify fire exit closest to guest's room and explain safety features of assigned room.

Demonstrate use of room key to guests.

Place guest luggage inside room.

Identify and explain guest room features to include use of:

air conditioning/heat units and thermostat controls
telephone
television
clock radio
guest services directory
mini-bar
in room safe
lights
bathroom amenities
valet/laundry services
door lock
ice and vending areas

Offer packing/unpacking service; explain pressing and laundry service.

Maintain accurate knowledge of scheduled functions within the hotel to direct guests to correct locations.

Relay accurate directions to guests on inquiries of transportation within the local area.

Maintain accurate log record of guest calls for Bell Person assistance.

Answer Bell Stand telephone within 3 rings using correct greeting and telephone etiquette.

Remain in assigned postposition, maintaining correct stance.

Retrieve guest dry cleaning/laundry from rooms and deliver processed items.

Deliver items to guest rooms promptly to include:

messages
mail, faxes
packages
flowers
sundry items requested by guest
gift items

Deliver newspapers to specified guestrooms.

Monitor and maintain appearance of lobby areas and luggage holding room.

Polish brass luggage carts and maintain cleanliness of carts.

All other duties as required.

General Skills: Must be able to perform job functions with attention to detail, speed and accuracy; prioritize, organize and follow-up; be a clear thinker, remaining calm and resolving problems using good judgment; follow directions thoroughly; understand a guest’s service needs; work cohesively with co-workers as part of a team; work with minimal supervision; maintain confidentiality of guest information and pertinent hotel data.

Technical Skills: Thorough knowledge of all hotel services and amenities; ability to provide clear directions.

Language: Required to speak, read and write English, with fluency in other languages preferred.

Physical Requirements: Must be able to exert physical effort in transporting up to 50 pounds, endure various physical movements throughout the work areas, reach up and down, remain stationary at times throughout work periods, and satisfactorily communicate with guests and co-workers to their understanding.

Qualifications: High school diploma.

Experience: Prior hospitality experience, preferably in a similar position.

The pay scale for this position is $16.90/hour plus tips. This is the pay range for this position that the Hotel reasonably expects to pay.

About the Company

Rosewood Hotel Group

Global luxury hotel management and brands

Rosewood Hotel Group operates a global portfolio of luxury hospitality brands, including Rosewood (ultra-luxury), New World Hotels & Resorts (upper-upscale), Asaya (integrated wellness), and Carlyle & Co. (private members club). It manages about 60 properties across 26 countries, with more than 30 new properties in development. The company runs high-end hotels and wellness and private club experiences, delivering guest stays and curated programs that reflect local culture and place. Its approach centers on Relationship Hospitality—genuine, heartfelt interactions—and integrating the story and geography of each destination into its experiences, supported by a commitment to DEI and positive community impact. The goal is to create a future where people and places enrich one another, to make meaningful, lasting relationships with guests and destinations, and to expand its global footprint while honoring local culture and advancing positive impact.

Company size: 5,001-10,000
Company stage: Not listed
Total funding: Not listed
Headquarters: Hong Kong
Founded: 2016

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