Guest Experience and Behind the Scenes Shift Lead
Merlin Entertainments
Guest Experience and Behind the Scenes Shift Lead
Merlin Entertainments
Manages branded visitor attractions and parks
The Guest Experience Lead will oversee all aspects that can elevate the guest experience including but not limited to: Behind the Scenes Experience, Guest Experience Roamer, and Street Team.
Key Responsibilities:
• Ensure the timely and smooth organization of Behind-the-Scenes tours
• Act as Manager on Duty when scheduled
• Coach, develop, and train frontline hosts
• Utilize hosts for streetmosphere-style interaction while the venue is open to guests
• Brainstorm ideas for new character backstories and create narrative experiences
• Ensure costumes and props are properly cared for, handled, and stored
• Support special events, PR stunts and activations, media appearances, and wax figure launches with celebrity talent
• Opportunity to appear in and create social media content
• The above list is not exclusive or exhaustive and may require undertaking such tasks as reasonably expected within the scope and grading of the role
• Perform other duties as assigned
Education and Experience:
High school diploma or general education degree (GED). A background in theatre (BA or equivalent in Acting, Performance, Performing Arts, Theatre, or similar) and relevant performance experience preferred. Experience in retail, hospitality, food & beverage preferred. Outstanding character acting, improvisational, and comedic skills to create unique, memorable experiences. Excellent visitor interaction and guest service skills; customer service-oriented demeanor; Ability to memorize and perform from rough script guidelines and quickly learn a character personality and backstory. Great facial/physical expression and body animation. Strong vocal ability and voice control to project through noisy environments.
Benefits of Joining Merlin Entertainments! 🎉
🏥 Excellent Health Care Options: Comprehensive medical, dental, and vision coverage.🌴 Outstanding Paid Time Off (PTO): Enjoy well-deserved breaks to recharge!🎢 Merlin Magic Pass: Free entry for friends and family to our amazing parks & attractions. 🎡🏆 Recognition Programs and Rewards: Celebrate your achievements and hard work!💼 401(k) Program: Save for the future with company matching contributions.📚 Tuition Reimbursement Programs: Get support for further education and career growth.🚀 Numerous Learning and Advancement Opportunities: Grow your skills and advance your career with us!Ready to be a part of the magic? Apply today and start your adventure with Merlin Entertainments! 🌟✨
Manages branded visitor attractions and parks
Merlin Entertainments operates a global portfolio of branded visitor attractions, including theme parks and experiences. It owns and runs properties such as LEGOLAND Parks, Sea Life centers, The Dungeons, Madame Tussauds, and the London Eye, combining rides, shows, and interactive experiences to attract paying visitors. The company grows by acquiring and integrating well-known brands and venues, then operating them as unified, brand-driven experiences across multiple countries. Its competitive edge comes from scale, a diverse mix of world-famous brands, and a track record of expanding via strategic acquisitions to create a broad, international attraction network. The goal is long-term growth and value creation by expanding its branded attractions footprint and improving operating performance, while staying private to focus on sustained development rather than quarterly market pressures.
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