Investment Operations Team Leader

Investment Operations Team Leader

GoHenry is the money app giving kids a head start in life as they learn to earn, save, spend and invest – all with parental oversight. Having pioneered a new category in financial education when it launched in 2012, over 2.3 million kids have now learnt money skills with GoHenry.
With the ultimate goal of making every kid smart with money, GoHenry believes the best way to learn is to get hands-on experience with money.

We are looking for an Investment Operations Team Leader for our Investment Operations team to join our mission. You’ll be responsible for educating the next generation, ensuring their families invest for tomorrow, and mobilising their village to reach shared money goals.

• This is a Permanent Full-Time role working Monday - Friday, 8:30am-5pm [or] 9am-5:30pm.
• This role is 100% Office-based in our Farnborough office. Flexibility may be required to work different hours as and when needed to ensure the best level of service is provided to our GoHenry members. Once probation has been successfully completed, we can look to support working from home a maximum of 2 days a week.

Responsibilities

Reporting to and supporting the Banking & Investment Operations Manager, you will play an essential part in guiding both teams. Your primary role is to ensure work is assigned and actioned effectively by that team, and that they have the necessary direction and support to do their jobs well and meet the department’s targeted SLAs.
As the Team Leader, you will be responsible for (but not limited to):

• Ensuring the team provides the best level of service, both to our members and to the wider GoHenry teams.
• Efficient assignment of tasks to meet both workload demands and targeted SLAs.
• Effective management and resolution of escalations and complaints from the team. Where necessary, to be within the relevant regulatory requirements.
• Performance management & training.
• Be available, visible, and able to answer any questions.
• Provide concise weekly/monthly reporting to management
• Onboarding and training new team members.
• Support the completion of yearly audits.
• Work with and support the wider product team on new features.
• Clear communication of any issues to the relevant internal department as appropriate.
• Help maintain a happy, motivated team.
  
  

What we’re looking for

You tick our three Investment Operations Team Leader must-haves:

• Experience supervising a team, preferably (but not necessarily) in a contact centre environment.
• Previous experience within a regulated environment, preferably working with Junior ISAs and to FCA guidelines.
• Competent use of computer software to prepare reports and documents via Microsoft and/or Google Suite.

You’ve been where we’re about to go:

• You are a clear communicator and able to use diplomacy and sensitivity wherever needed.
• You’re a problem-solver who can assess a situation and identify possible solutions.
• A confident and approachable people person.
• Someone who cares and is passionate about what they are doing every day!
• Someone who can keep calm in a crisis.

As a person, you are a self-starter who is motivated to kick-start your own projects, welcomes challenges, seeks feedback from others, asks “How can I help?” and then “How can we make this better?”, shows perseverance on long-term goals, and generally goes above and beyond in your work.

What’s in it for you?

All the essentials you would expect, including a workplace pension plan, 33 days of holiday (including public holidays), and great company events!

Plus:

• GoFlex - Work from Home, Office, or a mix of both
• Your Birthday Day off
• 25 days annual leave, in addition to 8 UK bank holidays
• Excellent Induction & onboarding program with ongoing learning & development throughout your career
• A choice between Bupa Health Cash Plan or Bupa Private Medical
• Death in service – 4x your annual salary from month 1
• Physical and Mental Wellbeing support and platforms for you and your family
• Family-friendly leave policies
• Enhanced maternity leave – 20 weeks full basic pay after 2 years’ service and 26 weeks full basic pay after 3 years’ service
• Paternity leave – 4 weeks full pay after probation
• Salary Sacrifice options

We’re proud to say
Our work to empower the next generation has been recognised dozens of times since 2012. Most recently:

• Our Money Missions were named ‘Best Financial Education Journey’ in the 11:FS Pulse 2026 annual report
• We won Finder’s ‘Best Kids' Card Provider’ in 2025
• We won City AM Dragon Awards ‘Leadership in Financial Literacy’ award in 2024
• We were named in the Top 100 Most Loved Workplaces in the UK in 2023
• We won the Tech for Good award at the Better Society Awards 2023
• GoHenry kids have donated over £770,000 of their own money to NSPCC via their GoHenry accounts

But we want to go much further, and that’s why we need you.

GoHenry is an equal-opportunity employer, and we’re on a mission to foster a diverse & inclusive workplace. Individuals seeking employment at GoHenry are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.

The personal information we collect from you throughout the selection process will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, and your data protection rights, can be found by visiting https://www.cifas.org.uk/fpn and/ or sending an email to [email protected]