Team Services Coordinator

ROLE OVERVIEW

The Coordinator, Team Services will support the day-to-day execution of MLB league and club partner commitments, coordinating across Merchandising, Operations, Events, Finance, and other functional teams to ensure deliverables are completed on time and to standard. This role serves as a key operational connector between Fanatics Commerce, MLB, and club stakeholders — maintaining trackers, supporting communication, and driving readiness across outfitting, events, launches, and seasonal activities. The Coordinator, Team Services delivers business and fan impact through BOLD leadership and execution excellence, leveraging data, automation, and AI-enabled insights.

HOW WILL YOU DRIVE IMPACT

Success is measured by the ability to deliver results through BOLD capabilities and measurable outcomes.

Team & Leadership Impact (Build Championship Teams)

• Partner cross-functionally with Merchandising, Operations, Events, and Finance teams to align on priorities, resolve dependencies, and keep MLB and club deliverables on track.
• Serve as a reliable point of coordination between internal stakeholders and external partners, including MLB and club contacts, ensuring clear communication and consistent follow-through.
• Support a collaborative team environment by contributing to process documentation, shared trackers, and consistent status reporting that keeps all partners informed.

Fan & Customer Impact (Obsessed with Fans)

• Support outfitting, event, launch, and seasonal readiness activities that deliver a high-quality experience for MLB clubs and their players and staff.
• Maintain accurate partner commitments and timelines to ensure that club and league stakeholders receive the responsiveness and service they expect.
• Prepare meeting materials, recaps, and status updates that keep MLB and club partners informed and confident in Fanatics Commerce's execution.
• Contribute to a partner experience that reflects the standards and trust required to operate at the highest level of professional sports.

Innovation & Problem Solving (Limitless Entrepreneurial Spirit)

• Identify execution risks early, escalate issues appropriately, and propose practical solutions that keep initiatives moving forward without disruption.
• Support continuous improvement of Team Services processes and workflows, surfacing opportunities to increase efficiency and reduce friction across the partner experience.
• Bring curiosity and initiative to recurring challenges, looking for ways to streamline coordination, reporting, and cross-functional communication.
• Contribute ideas and observations that help the Team Services function scale effectively alongside a growing portfolio of MLB and club partnerships.

Ownership & Execution (Determined & Relentless Mindset)

• Maintain project trackers, action item logs, and partner commitment records with a high degree of accuracy and consistency.
• Manage multiple concurrent priorities in a fast-paced environment, meeting deadlines and maintaining quality across all deliverables.
• Follow through on commitments without requiring repeated follow-up, demonstrating the reliability that MLB and club partners depend on.
• Prepare clear, well-organized reporting and status updates that reflect current progress and flag any items requiring escalation or decision.

AI & DIGITAL CAPABILITY

We are building a future-ready organization. This role is expected to:

• Apply AI and technology to improve efficiency, quality, and outcomes
• Use data and digital tools to inform decisions and enhance performance
• Demonstrate curiosity and adaptability in adopting new technologies and ways of working
• Contribute to a culture of innovation and continuous improvement

CAPABILITIES & EXPERIENCE YOU BRING

Required Qualifications:

• Strong organizational and project-management skills with demonstrated ability to maintain trackers, timelines, and action item logs across multiple concurrent workstreams.
• Ability to manage competing priorities in a fast-paced, deadline-driven environment with consistent attention to detail and follow-through.
• Strong written and verbal communication skills, including the ability to prepare clear meeting materials, recaps, status updates, and partner-facing correspondence.
• Comfortable working cross-functionally with internal teams — including Merchandising, Operations, Events, and Finance — as well as external stakeholders such as league and club partners.
• Experience in sports, retail, licensing, merchandising, or partner services preferred.
• Strong interest in MLB and the broader sports industry preferred.
• Demonstrated ability to identify execution risks, escalate issues appropriately, and support continuous improvement of operational processes.

WORK LOCATION

Hybrid: The primary place of performance of this role is the Company's office located in Easton, PA subject to the Company's current hybrid work policy. This role currently requires in-office presence Tuesday, Wednesday, Thursday.