I

Internova Travel Group

Global travel services via advisor network

Technical Support Analyst

Full-TimeDeadline 9/25/27
$18.41 - $30.21+ Incentive + Commission + Bonus
Mid
Associate's
Beverly Hills, CA, USA
HybridAt least three days per week onsite; candidates should be within easy commuting distance of Beverly Hills. Occasional overnight travel nationwide may be required.
IT OperationsIT Service Desk & End User Support

About the job

Requirements
  • An associate’s degree in Management Information Systems or Computer Information Systems, or equivalent business/industry training and at least three years of equivalent on-the-job experience.
  • At least three years of experience supporting end-user computing technical service support in a business environment.
  • Familiarity with IT service management tools such as ServiceNow, BMC, Salesforce, or equivalent.
  • Hands-on experience implementing and troubleshooting core Microsoft technologies, including Windows 10/11, Microsoft 365, Teams, and Active Directory.
  • Experience supporting remote users via VPN, RDP, and other remote access tools.
  • Understanding of basic cybersecurity principles and ability to follow IT security policies and best practices.
  • Ability to work a standard five-day work week, with at least three days per week onsite at a designated company location.
  • Ability and willingness to travel overnight occasionally for implementation and support of company locations nationwide.
  • Flexibility to work occasionally after hours or weekends as needed and to participate in on-call rotations when necessary.
  • Ability to work extended hours during serious problems or scheduled work.
  • Ability to lift a minimum of 25 pounds.
  • Ability to conduct research into a wide range of computing issues, absorb and retain technical information quickly, and prioritize and execute tasks in a high-pressure environment.
  • Strong time management, multitasking, analytical, and problem-solving abilities.
  • Excellent written and oral communication skills and ability to present ideas in user-friendly, non-technical language.
  • Interpersonal skills including rapport-building, active listening, and effective questioning techniques.
  • Strong customer service orientation and commitment to user satisfaction and white-glove service.
  • Ability to work collaboratively, demonstrate initiative and follow-through, and maintain attention to detail.
Responsibilities
  • Provide technical expertise and troubleshooting to resolve issues with hardware, software, and operating systems in an interconnected environment, including Windows and Mac desktop and laptop systems, applications, browsers, printers, telecommunications, and video.
  • Assist with onboarding new hires.
  • Field end-user help requests by telephone and email in a courteous manner.
  • Document end-user identification information, including name, department, contact information, and the nature of each problem or issue.
  • Provide first-line Tier 2 technical support.
  • Work with vendor support contacts and teammates to resolve technical problems involving desktop computing equipment and software.
  • Use remote-control software to troubleshoot and resolve user problems remotely.
  • Image, configure, and maintain laptops, desktops, and printers.
  • Troubleshoot phone issues, with assistance from the in-house telecommunications department as needed.
  • Support software packages including Microsoft Office, antivirus software, backup software, email clients, ActiveSync, VPN clients, Adobe products, internet browsers, and GDS software.
  • Administer Microsoft Active Directory, Exchange, and Office 365 user management.
  • Escalate IT issues when necessary.
  • Develop user training manuals, help sheets, frequently asked questions, and procedures for end users where applicable.
  • Evaluate documented resolutions and analyze trends to identify ways to prevent future problems.
  • Build rapport with help desk customers and elicit details about problems.
  • Record, track, and document the help desk problem-solving process, including decisions and actions taken, whether successful or unsuccessful, through final resolution.
  • Access software updates, drivers, knowledge bases, and frequently asked question resources on the internet to aid problem resolution.
  • Identify and learn the software and hardware used and supported by the organization.
  • Perform desktop-level fixes, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications.
  • Perform preventative maintenance, including checking and cleaning workstations, printers, and peripherals.
  • Test fixes to ensure problems have been adequately resolved.
  • Follow up after resolution of help requests.
  • Improve systems and processes within end-user standards by leveraging technology to increase service-delivery efficiency.
Desired Qualifications
  • Experience with Intune, SCCM, or similar tools.
  • Experience supporting Mac OS.
  • Experience with onboarding processes.
  • Relevant certifications such as CompTIA A+, Network+, Microsoft Certified Professional, or ITIL Foundation.

About the company

I

Internova Travel Group

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Website

Internova Travel Group coordinates a global network of travel advisors who plan and arrange trips for businesses, entertainment professionals, and vacation travelers. It earns money from service fees, commissions on bookings, and premium travel packages. Its brands—Altour, Global Travel Collection, Travel Leaders Group, and Bonotel Exclusive Travel—serve different customer segments but share a focus on high‑quality, customized travel experiences. Advisors consult with clients, design itineraries, and book flights, hotels, and experiences, charging fees or earning commissions for the arrangements. The company’s goal is to be a leading international travel services provider by leveraging its wide network and personalized service to meet clients’ needs worldwide.

Company Size

5,001-10,000

Company Stage

N/A

Total Funding

N/A

Headquarters

New York City, New York

Founded

2008

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Simplify Jobs

Simplify's Take

What believers are saying

  • August 2026 Brian Chapin hire strengthens airline, GDS, and technology partnerships.
  • June 2026 ALTOUR One targets SME corporate travel, widening addressable spend.
  • July 2026 Green Circle expedition deepens luxury advisor expertise and sustainability branding.

What critics are saying

  • Internova settled lawsuits with NousTravel and former Altour employees in August 2026.
  • Airlines can bypass agency channels with direct distribution, crushing Internova's commission economics.
  • Travel advisor workflows face AI booking tools and online platforms that commoditize service.

What makes Internova Travel Group unique

  • Internova spans 100,000 advisors across 80+ countries, serving luxury, corporate, and entertainment clients.
  • Global Travel Collection manages $2.4 billion annual sales, anchoring premium client access.
  • Exclusive partner programs and private air offerings create switching costs for affluent travelers.

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Benefits

  • Health Insurance
  • Dental Insurance
  • Vision Insurance
  • Health Savings Account/Flexible Spending Account
  • Life Insurance
  • Disability Insurance
  • Paid Parental Leave
  • Paid Vacation
  • 401(k) Retirement Plan
  • 401(k) Company Match
  • Professional Development Budget
  • Pet Insurance

Growth & Insights and Company News

Headcount

6 month growth

0%

1 year growth

0%

2 year growth

0%
Internova Travel Group
Oct 14th, 2026
Angie Licea to Step Away as President of Global Travel Collection

Angie Licea to step away as President of Global Travel Collection. October 14, 2026. Angie took on the challenge of bringing together some of the most established names and accomplished advisors in luxury travel and helped create a stronger, more connected organization. Today's GTC reflects her ability to lead through change while keeping advisors at the center of every decision. I'm deeply grateful for everything she has contributed to GTC and Internova more broadly. J.D. O'Hara, CEO, Internova Travel Group Travel industry veteran concludes transformative tenure leading GTC NEW YORK (October 14, 2026) - Internova Travel Group today announced that Angie Licea will step away as President of Global Travel Collection (GTC), following a tenure marked by significant growth and the transformation of the organization into a unified global business. Licea, who has spent nearly four decades in the travel industry and more than a decade with Internova and its predecessor companies, will remain with Internova during the leadership transition while exploring other opportunities within the organization. Since GTC's launch in 2020, Licea has helped build the business into a $2.4 billion powerhouse and led the unification of Protravel International, Tzell Travel Group, and ALTOUR Leisure and Entertainment under the GTC brand. Throughout that evolution, she has worked to leverage the scale of the organization while preserving the independence and entrepreneurial culture of its advisors and legacy businesses. "Angie took on the challenge of bringing together some of the most established names and accomplished advisors in luxury travel and helped create a stronger, more connected organization," said J.D. O'Hara, CEO of Internova Travel Group. "Today's GTC reflects her ability to lead through change while keeping advisors at the center of every decision. I'm deeply grateful for everything she has contributed to GTC and Internova more broadly." Licea joined Travel Leaders Group in 2012 and went on to hold senior leadership roles across the organization before taking the helm of GTC. Her career has spanned operations, technology, supplier partner relations, global account management and executive leadership, including previous roles with US Airways, American Express and Rosenbluth International. She has also been a longstanding advocate for travel advisors and the role they play in the industry. "What I'll remember most about leading GTC is the people," said Licea. "We brought together remarkable businesses, but what made it work was the talent, ambition and entrepreneurial drive of our advisors and teams. I'm proud of what we built and especially proud that we did it without losing what makes these businesses special. I'm looking forward to the next chapter and to continuing to contribute to an industry that has meant so much to me." Licea and O'Hara have worked closely together to identify GTC's next leader, who will be announced in the coming weeks. Licea will remain involved to ensure a seamless transition. About Global Travel Collection Global Travel Collection (GTC), part of Internova Travel Group, is the most influential collection of international luxury travel advisors. More than 1,500 GTC advisors are industry leaders in providing premium travel services to leisure travelers, corporate executives and the entertainment industry. GTC's combined global reach and leverage translate into value, recognition and preferential treatment for its world traveler clients.

Travel Professional NEWS
Aug 3rd, 2026
Internova Travel Group appoints Brian Chapin Vice President, Air Strategy & Partner Relations.

Internova Travel Group appoints Brian Chapin Vice President, Air Strategy & Partner Relations. Veteran airline and travel industry executive brings more than 35 years of experience in airline partnerships, distribution strategy and commercial growth. NEW YORK (August 3, 2026) - Internova Travel Group, one of the world's largest travel services companies, today announced the appointment of Brian Chapin as Vice President, Air Strategy & Partner Relations. Chapin will report to Peter Vlitas, Executive Vice President, Partner Relations. In this role, Chapin will lead Internova's air strategy while strengthening the company's relationships with airline, global distribution system (GDS) and technology partners. He will focus on expanding strategic partnerships, enhancing Internova's air programs and delivering greater value to the company's global network of more than 100,000 travel advisors through innovative commercial and distribution initiatives. Chapin joins Internova with more than 35 years of leadership experience spanning airlines, travel technology, supplier partnerships and commercial strategy. Throughout his career, he has developed a unique perspective across airlines, travel agencies, consortia and travel technology, with deep expertise in airline contracting, GDS strategy, supplier partner negotiations and large-scale distribution transformation. Prior to joining Internova, Chapin served as Vice President, Global Flights for Scenic Group, where he led the company's global air organization across North America, the United Kingdom, Europe and Asia-Pacific. Earlier, he held leadership roles with Ensemble Travel Group, Virtuoso, American Airlines and Sabre, helping build enterprise air programs, negotiate strategic supplier partner agreements and lead commercial and distribution initiatives that strengthened relationships and drove business growth. "Brian's experience across airlines, travel technology and supplier partnerships makes him an excellent addition to our team," said Peter Vlitas, Executive Vice President, Partner Relations, Internova Travel Group. "His strategic perspective and industry relationships will strengthen our air strategy and help us continue delivering exceptional value to our travel advisors and airline partners." "From my first days at Internova, I've been incredibly impressed by the depth of knowledge, collaboration and talent across the organization," said Chapin. "It's immediately clear why so many advisors choose to be part of Internova's family of brands. The culture of respect, teamwork and commitment to supporting both our advisors and our partners is truly exceptional. I'm excited to join Peter and this outstanding team, and I look forward to strengthening our airline partnerships, advancing our air strategy and helping create even greater value for our advisors, partners and clients." Chapin has served on the Board of Directors of the American Society of Travel Advisors (ASTA) and as Vice President of the California Coalition of Travel Organizations (CCTO). He was recognized with ASTA's Barbara O'Hara Advocacy Award for his contributions to the travel advisor community.

Internova Travel Group
Jul 15th, 2026
Internova Travel Group Expands Green Circle with Exclusive Arctic Expedition to Advance Sustainable Travel Education

Internova Travel Group expands Green Circle with exclusive Arctic expedition to advance sustainable travel education. July 15, 2026. Through Green Circle, Internova Travel Group is investing in immersive educational experiences that give advisors across its portfolio a deeper understanding of sustainable travel while strengthening the expertise they bring to clients. By collaborating with industry-leading partners, Internova Travel Group is creating educational opportunities that benefit advisors, travelers and the destinations they visit. J.D. O'Hara, CEO, Internova Travel Group Travel advisors gain firsthand expertise through partnerships with Atlas Ocean Voyages, Scandinavian Airlines and NORDIC STAR NEW YORK (July 15, 2026) - Internova Travel Group, one of the world's largest travel services companies, is expanding its investment in sustainable travel education through Green Circle, its companywide sustainability initiative, with an exclusive Arctic educational expedition designed to prepare luxury travel advisors with firsthand expertise in expedition travel, an increasingly popular segment of the luxury travel market. Developed in partnership with Atlas Ocean Voyages, Scandinavian Airlines (SAS) and NORDIC STAR, the immersive experience demonstrated how luxury travel and sustainability can go hand in hand while giving advisors the knowledge to help clients make more informed travel choices. "Through Green Circle, we're investing in immersive educational experiences that give advisors across our portfolio a deeper understanding of sustainable travel while strengthening the expertise they bring to clients," said J.D. O'Hara, CEO of Internova Travel Group. "By collaborating with industry-leading partners, we're creating educational opportunities that benefit advisors, travelers and the destinations they visit." During the expedition, luxury travel advisors from across Internova explored sustainability across the travel journey - from expedition cruising and aviation to destination stewardship and hospitality. Highlights included behind-the-scenes discussions with Atlas Ocean Voyages' leadership on responsible expedition operations, educational sessions on Arctic conservation, visits to sustainability-focused hotels in Norway curated by NORDIC STAR and insights into Scandinavian Airlines' ongoing sustainability initiatives. "Experiencing the Arctic firsthand gave me a much deeper understanding of what responsible expedition travel looks like," said Selma Weisbein, a participating advisor from Global Travel Collection, a division of Internova. "The knowledge and perspective I gained will help me better advise clients seeking meaningful luxury experiences while making more informed travel choices." The Arctic expedition marks the second educational journey under Internova's Green Circle initiative, reinforcing the company's long-term commitment to integrating sustainability into advisor education, preferred partner relationships and client engagement. Through Green Circle, Internova continues to expand opportunities for advisors across its family of brands to gain exclusive educational experiences that help them stay ahead of evolving traveler expectations while supporting a more sustainable future for the travel industry. Green Circle also supports Internova's broader sustainability efforts, including carbon neutrality initiatives and contributions to UNESCO's World Heritage Programme to help protect culturally and environmentally significant destinations. About Internova Travel Group Internova Travel Group is one of the world's largest travel services companies and a 2026 Forbes Most Trusted brand, bringing together a portfolio of leading brands that deliver high-touch, personalized travel expertise to leisure, corporate and entertainment clients. Through its distinctive divisions, Internova manages leisure, business and franchise operations and represents more than 100,000 travel advisors across 6,000 company-owned and affiliated locations in the United States, Canada, Mexico and the United Kingdom, with a presence in more than 80 countries worldwide

Northstar Meetings Group
May 14th, 2026
Natalie Glasgow appointed managing director of asembl.agency.

Natalie Glasgow appointed managing director of asembl.agency. Natalie Glasgow has been appointed managing director of asembl.agency in a move designed to strengthen the agency's senior leadership team as the business continues to scale. The appointment follows what the agency described as a "deliberate, planned process" to ensure it has the day-to-day senior leadership needed to support its next phase of growth. Glasgow joins the business with experience across agency and client-side roles spanning strategic events, experiential programmes and commercial leadership. Most recently, she served as managing director at Your Event Solutions, where she oversaw a period of growth and the integration process following Internova Travel Group's acquisition of YES and Altour. Prior to that, Glasgow led Global Events and Brand Experience at Publicis Groupe, delivering programmes for global brands at events including Cannes Lions International Festival of Creativity and CES. In her new role, Glasgow will oversee the day-to-day operations of asembl.agency and work alongside the senior leadership team to strengthen the agency's structure, delivery and growth strategy. She will report directly to the asembl.group board. Gavin Farley, CEO of asembl.group, said: "Bringing Natalie into the business is a deliberate and exciting step for asembl.agency. As Meetings & Incentive Travel Magazine continue to grow, Meetings & Incentive Travel Magazine wanted a leader who could bring clarity, structure, and commercial strength without losing the creativity, energy, and client focus that define how Meetings & Incentive Travel Magazine work. "Natalie has built and scaled teams across some of the most demanding environments in the industry. Her people-first instincts, combined with genuine commercial and operational depth, make her exactly the right leader for this moment. We're delighted to welcome her as an asembler." Glasgow added: "asembl.agency has a clear point of view, genuine momentum, and some of the best talent in the industry. That combination doesn't happen by accident, and it's a big part of what drew me here. "I'm joining to build on what already makes this place special, while bringing the structure, commercial focus, and clarity that will help the agency grow with confidence and support our next phase. I'm excited to become an asembler and to get going."

Travel Professional NEWS
Apr 28th, 2026
Internova Travel Group hosts 2026 I AM C.U.L.T.U.R.E.D. Youth Travel & Career Summit, connecting students with industry leaders.

Internova Travel Group hosts 2026 I AM C.U.L.T.U.R.E.D. Youth Travel & Career Summit, connecting students with industry leaders. Fourth year of partnership highlights Internova's commitment to developing the next generation of travel professionals. NEW YORK (April 27, 2026) - Internova Travel Group, one of the largest travel services companies, hosted the I AM C.U.L.T.U.R.E.D. Youth Travel & Career Summit today at its global headquarters in New York City, bringing together local high school students, travel industry leaders and partners for a day dedicated to career discovery and professional development. The 2026 event marks the fourth year of Internova's partnership with I AM C.U.L.T.U.R.E.D., a nonprofit organization devoted to empowering high school youth of color to become innovative global citizens through experiential learning, mentorship and cultural exploration. Through this ongoing collaboration, Internova has helped introduce hundreds of students to opportunities within the global travel industry. "We believe the future of travel depends on bringing new voices, perspectives and ideas into the industry," said J.D. O'Hara, CEO of Internova Travel Group. "By opening our doors and partnering with organizations like I AM C.U.L.T.U.R.E.D., we're helping students see how their curiosity, creativity and ambition can translate into meaningful careers in travel." Throughout the day, students participated in resume-building and LinkedIn workshops, discussions on emerging innovations such as artificial intelligence in travel and networking opportunities with industry professionals. The event concluded with an expo where leading travel organizations connected directly with students to discuss career paths, internships and professional opportunities. Students also heard from peers who have participated in I AM C.U.L.T.U.R.E.D. travel experiences in destinations such as Ghana, New Orleans and South Africa, sharing how those experiences broadened their perspectives and inspired future ambitions. "Programs like the Youth Travel & Career Summit create powerful moments of discovery for our students," said Karmia Berry, Founder and Executive Director of I AM C.U.L.T.U.R.E.D. "By partnering with Internova and its travel industry colleagues, we are able to expose young people to global careers, mentorship and experiences that help them envision futures far beyond what they may have previously imagined." Internova's network includes more than 100,000 travel advisors worldwide, helping travelers experience destinations across the globe. By hosting the summit at its headquarters and engaging employees as mentors and presenters - alongside travel partners including AmaWaterways, Hyatt, Micato Safaris, MSC Cruises, Omni Hotels, Royal Caribbean and Travel Leaders of Tomorrow - the company gave students a firsthand look at the many career paths within the travel industry and the collaborative community that powers it. As demand for expert travel guidance grows, Internova continues to expand its travel advisor community and welcomes those interested in launching or growing advisory businesses through brands such as ALTOUR, Global Travel Collection, Nexion Travel Group, Travel Leaders Network and The Vacation Group. "Travel connects people, cultures and communities," O'Hara added. "If we want our industry to thrive, we need to actively invest in the next generation of talent. We're proud to work alongside our partners to create opportunities that inspire young people and open doors to careers they may never have imagined."