Front Desk Supervisor
About the job
- A high school diploma or general education degree (GED), two to three years of related experience and/or training, or an equivalent combination of education and experience.
- Minimum of one year of supervisory experience in a high-volume setting is preferred.
- Previous hospitality experience in a Four Diamond quality organization is preferred.
- Previous experience with Windows, Office, and property management systems is highly desirable.
- Must be able to understand, speak, read, and write in basic English.
- Must be able to communicate and provide directions clearly, concisely, and professionally in verbal and written form.
- Must be able to compute basic arithmetic.
- Must be available to work varied shifts and flexible schedules.
- Provide leadership, guidance, and support to the front desk team in guest service, training, scheduling, and performance management for successful day-to-day operations.
- Serve as a first point of contact for guests and create an excellent, memorable first impression.
- Ensure procedures are performed according to department and property standards.
- Interact, coordinate, and communicate through daily pre-shift meetings with team members in high guest-impact areas, including reservations, guest services, and housekeeping, to ensure a smooth guest experience from arrival through departure.
- Maintain expert knowledge of hotel features and services, hours of operation, room types and rates, packages and promotions, house count, expected arrivals and departures, room availability, and scheduled in-house group activities to respond promptly and accurately to guest inquiries.
- Promote and track departmental and organizational initiatives, including upsell programs and the CoralTree Delivers Program, and ensure front desk agents complete required end-of-shift checklist items.
- Execute departmental and hotel policies and procedures, including relocation procedures, safe-deposit-box procedures, auditing card signatures, key control, accurate billing, cashiering, safety, and lost-and-found procedures.
- Ensure sufficient staffing to meet daily business demands.
- Maintain confidentiality of guest information and follow protocols to secure and protect hotel data.
- Foster positive relationships with team members across departments through communication and regular face-to-face interaction.
- Assist management with recruiting, hiring, training, supporting, and managing new and existing team members.
About the company
CoralTree Hospitality manages luxury hotels, resorts, and residences for independent, branded, and soft-branded properties across the United States. It handles on-site operations, marketing, sales, revenue management, brand development, and HR support, with additional services for golf courses, spas, HOAs, and membership programs; it also oversees vacation rental units. The company uses a decentralized model that empowers on-property leaders to tailor operations to local markets, while revenue comes from management agreements with property owners. Its goal is to improve property performance and profitability, grow its portfolio, and expand residence and rental-management offerings under the CoralTree brand.
Company Size
1,001-5,000
Company Stage
N/A
Total Funding
N/A
Headquarters
Englewood, Colorado
Founded
N/A
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Simplify's Take
What believers are saying
- Reef expanded its CoralTree partnership July 1, 2026 to five properties nationwide.
- CoralTree won Crystal Peak Lodge in Breckenridge on September 3, 2026.
- The company added RiverPlace Hotel, Pioche Village, and Main & Sky in 2026.
What critics are saying
- CoralTree sued Peninsula Beach Resort on June 10, 2025 over breach of contract.
- Terranea litigation names CoralTree, Lowe, and JC Resorts in alleged retaliation and discrimination.
- Reef concentration raises dependency risk; losing Black Desert or Park City weakens growth quickly.
What makes CoralTree Hospitality unique
- Tom Luersen built CoralTree from Lowe’s Two Roads talent bench in 2018.
- CoralTree manages 52 properties across hotels, resorts, residences, and vacation rentals.
- Jeff Knowlton joined May 2026 to modernize systems, digital booking, and infrastructure.
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Benefits
- Health Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- Disability Insurance
- 401(k) Company Match
- Paid Vacation
- Paid Holidays
- Employee Discounts