Omnicell

Medication management and pharmacy automation platform

Reconciliation Lead

Customer SuccessPosted on Nov 12

Full-timeFort Worth, TX, USA$17.12 - $17.50

About the Job

Requirements

One to two years of experience in healthcare operations, pharmacy services, reconciliation, or customer-facing support roles.
Demonstrated knowledge of customer service, problem-solving, and workflow management.
Experience with Microsoft Office applications, reporting tools, and customer relationship or reconciliation systems.
Ability to communicate clearly through documentation, presentations, and cross-functional collaboration.
Ability to work independently and as part of a team.
Basic familiarity with artificial intelligence-enabled tools, such as Microsoft Copilot or ChatGPT, to support productivity, analysis, and documentation.

Responsibilities

Lead reconciliation activities and customer support efforts by partnering with internal teams, customers, and cross-functional stakeholders to deliver accurate reconciliations and positive customer outcomes.
Support and improve reconciliation processes, workflows, and application usage to enhance accuracy, efficiency, and customer satisfaction.
Collaborate across customer support, product, operations, and technical teams to resolve issues, influence decisions, and ensure successful execution of priorities.
Analyze data, troubleshoot challenges, and implement solutions that improve quality, performance, or user experience.
Communicate progress, risks, and outcomes clearly to stakeholders, demonstrating accountability and follow-through.
Manage multiple priorities effectively and deliver high-quality results in a dynamic environment.
Contribute to continuous improvement efforts by identifying opportunities to innovate and enhance team or product performance.
Build an understanding of the reconciliation products, systems, customer workflows, and team processes during the first 90 days.
Establish relationships with cross-functional partners and learn how teams collaborate to deliver results.
Contribute to key projects or priorities and deliver early measurable outcomes.
Begin taking ownership of defined responsibilities with guidance, demonstrating accountability and progress.

Desired Qualifications

An Associate or Bachelor degree in healthcare, business, or a related field, or equivalent practical experience.
Experience with pharmacy reconciliation platforms, healthcare technology, or pharmacy operations systems.
Exposure to process improvement, data analysis, and customer relationship management workflows.
Hands-on experience with troubleshooting, customer interaction, reconciliation, and issue resolution.
Training, certification, or demonstrated experience using generative artificial intelligence tools to improve efficiency and outcomes.

Reconciliation Lead

Hybrid, In-Office in Fort Worth, TX

Monday, Tuesday and Wednesday in-office; work from home Thursday and Friday.

About the Role

You will join a Lead Reconciliation Analyst team responsible for reconciliation services to FDS Amplicare customers and oversees the customer relationship and communication. In this role, you will be expected to maintain an in-depth understanding of the customer’s needs and their business to provide them with the best use of the FDS Amplicare reconciliation application helping deliver meaningful outcomes across the patient care journey.

Your work will directly impact FDS Amplicare Customers, and help shape what’s next in healthcare.

Key Responsibilities

You will lead reconciliation activities and customer support efforts by partnering with internal teams, customers, and cross-functional stakeholders to deliver accurate reconciliations and positive customer outcomes
You will support and improve reconciliation processes, workflows, and application usage to enhance accuracy, efficiency, and customer satisfaction
You will collaborate across customer support, product, operations, and technical teams to resolve issues, influence decisions, and ensure successful execution of priorities
You will analyze data, troubleshoot challenges, and implement solutions that improve quality, performance, or user experience
You will communicate progress, risks, and outcomes clearly to stakeholders, demonstrating accountability and follow-through
You will manage multiple priorities effectively, delivering high-quality results in a dynamic environment
You will contribute to continuous improvement efforts, identifying opportunities to innovate and enhance team or product performance

Minimum Requirements

1 -2 years of experience in healthcare operations, pharmacy services, reconciliation, or customer-facing support roles
Demonstrated knowledge of customer service, problem-solving, and workflow management
Experience with Microsoft Office applications, reporting tools, and customer relationship or reconciliation systems
Ability to communicate clearly through documentation, presentations, and cross-functional collaboration
Strong problem-solving skills and ability to work both independently and as part of a team
Basic familiarity with AI-enabled tools (e.g., Microsoft Copilot, ChatGPT) to support productivity, analysis, and documentation

Preferred Qualifications

Associate or Bachelor degree in healthcare, business, or a related field or equivalent practical experience
Experience with pharmacy reconciliation platforms, healthcare technology, or pharmacy operations systems
Exposure to process improvement, data analysis, and customer relationship management workflows
Hands-on experience with troubleshooting, customer interaction, reconciliation, and issue resolution
Training, certification, or demonstrated experience using generative AI tools to improve efficiency and outcomes

90-Day Success

In your first 90 days, you will:

Build a strong understanding of FDS Amplicare reconciliation products, systems, customer workflows, and team processes
Establish relationships with cross-functional partners and learn how teams collaborate to deliver results
Contribute to key projects or priorities, delivering early measurable outcomes
Begin taking ownership of defined responsibilities with guidance, demonstrating accountability and progress

Inclusion Statement

We encourage candidates from all backgrounds to apply—even if you don’t meet every qualification listed. If you're excited about this role and the opportunity to make an impact, we’d love to hear from you.

Learn more about our culture at: https://careers.omnicell.com/

Drug Screen: Not Required

Base Compensation: $17.12 to $17.50

(Actual compensation is subject to variation due to such factors as location, education, experience, and skillset. We offer a comprehensive benefits package, including medical, dental and vision plans covering eligible US employees and dependents, voluntary wellness and employee assistance programs, life insurance, disability, retirement plans with matching, and paid time off.)

Maximum Posting Salary: 17.50

About the Company

Omnicell

Medication management and pharmacy automation platform

Omnicell provides medication management and adherence tools for hospitals and pharmacies, combining automation hardware with software and analytics on a cloud data platform. Its systems automate dispensing, manage inventory, track medication usage, and support patient adherence through integrated devices and a cloud-based software suite. Unlike some competitors, Omnicell pairs hardware automation with a cloud-first SaaS platform and a hybrid direct-and-partner sales model to offer end-to-end pharmacy automation and data-driven services. Its goal is to enable an Autonomous Pharmacy that uses automation and intelligent services to improve patient outcomes and create sustainable recurring revenue.

Company size: 1,001-5,000
Company stage: IPO
Headquarters: Fort Worth, TX
Founded: 1992

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