OneTouch Direct

Runs customer contact centers for businesses

Bilingual Customer Service Agent

Customer SupportConfirmed live in the last 24 hours

Full-timeBogotá, Bogota, ColombiaIn-person

About the Job

Requirements

A high school diploma or equivalent is required.
Fluency in both English and Spanish, verbally and in writing, is essential; English proficiency at B2 or higher is required.
Strong verbal and written communication skills are required.
Ability to handle difficult situations and resolve conflicts professionally is required.
Proficiency in using computers and navigating multiple systems is required.
Ability to maintain confidentiality and professionalism is required.
A team-oriented approach and commitment to customer satisfaction are required.

Responsibilities

Handle inbound customer service inquiries in both English and Spanish.
Assist customers with product information, account questions, and concerns.
Explain solutions clearly and effectively to customers.
Maintain accurate records of customer interactions and transactions.
Provide feedback and insights to improve overall service delivery.

Desired Qualifications

One to two years of experience in a customer service or call center environment is preferred.

Bilingual Customer Service Agent

OneTouch Direct · Bogotá, Colombia · Contract · Posted 2025-10-15

Workplace: on_site

Department: Colombia - AT&T

Description

At OneTouch Direct, we are not just a call center; we are a dedicated team that strives to deliver exceptional service. Since our founding in 1998, we have evolved into a leading provider of contact center solutions for Fortune 500 companies, dedicated to enhancing customer experiences.

Join Our Team as a Bilingual Customer Service Agent!

We are seeking enthusiastic and customer-oriented individuals who are fluent in both English and Spanish to support our diverse clientele. As a Bilingual Customer Service Agent, you will be the voice of our company, helping customers navigate their inquiries, resolve issues, and ensure satisfaction with our services.

Key Responsibilities:

Handle inbound customer service inquiries in both English and Spanish.
Assist customers with product information, account questions, and concerns.
Utilize strong communication skills to explain solutions clearly and effectively.
Maintain accurate records of customer interactions and transactions.
Provide feedback and insights to improve overall service delivery.

Requirements

High school diploma or equivalent required.
Fluency in both English and Spanish (verbal and written) is essential. English level: B2+
1-2 years of experience in customer service or call center environment preferred.
Strong verbal and written communication skills.
Ability to handle difficult situations and resolve conflicts professionally.
Proficient in using computers and navigating multiple systems.
Ability to maintain confidentiality and professionalism.
A team player with a positive attitude and a commitment to customer satisfaction.

Benefits

Salary: 2.850.000 COP+ uncapped commission. Bi-weekly payment through your savings account Bancolombia or Davivienda, the payment is made according to the payroll cut-offs).
Type of contract: Open-Ended.
Job security
Career plan
Spotify or Netflix membership
Continuance bonus

Apply

Apply at OneTouch Direct

About the Company

OneTouch Direct

Runs customer contact centers for businesses

OneTouch Direct operates contact centers for businesses that outsource customer sales and support. Its agents answer phone calls and digital messages, follow up with prospective buyers and resolve questions about products, accounts and technical problems. The company designs outreach and service programs for clients in telecommunications, banking, healthcare, retail and other industries, acting as an extension of their customer-facing teams. Clients buy managed service programs that combine agent-led conversations with back-office processing and ongoing performance oversight. With operating roots dating to 1998, OneTouch Direct is headquartered in Tampa, Florida.

Company size: 1,001-5,000
Company stage: Not listed
Total funding: Not listed
Headquarters: Tampa, FL
Founded: 1998

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