Case Manager

Description

• Recruit and maintain a caseload of up to 50 participants and conduct monthly contact with each participant on caseload. Must serve 100 participants within a program year.
• Establish and maintain cooperative, trusting relationships with individuals, families, and clinical/community-based organizations.
• Use language that conveys caring and is non-judgmental.
• Identify and share appropriate Healthy Start information and encourage and/or navigate referrals to and from clinics, community-based organizations.
• Use a range of outreach methods to engage individuals and groups in diverse settings.
• Complete required assessments, including Healthy Start tools to better understand participants, their families and their communities.
• Assist participants/families with creating goals that will be documented on an Individual Family Service Plan, which must be updated quarterly.
• Provide home-based services to women, men, and infants/children to provide health education, breastfeeding/lactation support, doula services, and other case management-related activities.
• Discuss the importance of and promote father/partner engagement with the infant/child with all participants.
  
• Explain the importance of well-child visits, including immunizations, and assist participants in finding a medical home for their infant/child and keeping recommended appointments.
• Discuss the importance of ongoing parent-child interactions, including reading to infants/children every day
• Screen and refer for substance abuse and postpartum depression treatment as indicated.
• Assist participants with completing a Family Reproductive Plan.
• Educate prenatal clients about child development and skills to enhance child development and provide developmental screenings utilizing ASQ SE 2 and ASQ 3 screening tools.
• Educate participants about infant safety, including safe sleep practices for baby.
• Assist in identifying children with special needs and make the necessary referrals.  Explain the importance of well-child visits, including immunizations, and assist participants in finding a medical home for their infant/child and keeping recommended appointments.
• Advocate for and promote the use of culturally and linguistically appropriate services and resources within the Healthy Start program and with the diverse community partners.
• Understand organizational policies and procedures and ensure all work efforts conducted are consistent with Healthy Start guidelines and SGA policies and procedures.
• Contribute to the agency’s efforts related to prevention and integrated service delivery with other community providers. Demonstrates knowledge and is involved of the agency’s Continuous Quality Improvement Activities.
  
• Demonstrates knowledge and is involved in the agency’s Continuous Quality Improvement Activities.
• Maintain client family records as required by the agency and program standards.
• Compile and enter data into ETO as required by the Program and agency.
• Provide data and information that will assist in program reporting.
• Inform the Healthy Start Team of resources available to community families.
• Develop a consistent schedule to visit with program participants. 
• Comply with HIPAA regulating stipulations.
• Perform additional duties as assigned.

Requirements

Education:

• Bachelor’s degree in Social Work, Early Childhood, or related field required.

Experience:

• Experience working with mothers, fathers, and families.
• Experience in case management.

Other:

• Sensitivity to cultural diversity is required. Ability to communicate and cooperate with diverse families, various professionals and community groups
• Strong ability to network and develop professional partnerships.
• Ability to work flexible hours, including occasional evenings & weekends.
• Ability to write routine reports and correspondence.
• Ability to speak effectively before groups of customers, employees, or the organization.
• Exercises discretion and independent judgment in executing tasks.

KEY COMPETENCIES

• Competent in Microsoft Office tools and inputting services in an online database.
• Bilingual/Bicultural in English and Spanish preferred but not required.
   

CONDITIONS OF EMPLOYMENT 

• Ability to work varying hours Monday - Friday; schedule may include some evenings and weekends.  
• Must have a valid driver’s license and automobile insurance required for work-related travel. 

 PHYSICAL REQUIREMENTS

• Must be able to transport oneself to and from home visits.
• Occasionally ascends/descends stairs.
• Constantly positions oneself to assist children during activities.
• Frequently moves desks, chairs, tables, easels, and children's toys.
• At times may be required to lift up to 25 lbs. for various classroom and event needs.
• Frequently moves in outdoor weather conditions.

FULL-TIME BENEFITS ELIGIBLE 

BENEFITS 

Eligible employees receive a comprehensive benefits package that includes medical, dental, and vision insurance; employer-paid life insurance; short- and long-term disability coverage; a 403(b) retirement savings plan; paid vacation, sick leave, personal days, and holidays; an Employee Assistance Program; Benefits are provided in accordance with plan documents and organizational policies, and eligibility may vary based on employment status and scheduled hours.

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time; this description reflects management’s assignment of essential functions, it does not proscribe or restrict the tasks that may be assigned.

This job description is subject to change at any time.

 An Equal Opportunity Employer  

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Employee Signature                                                                                                                           Date

                                                                           An Equal Opportunity Employer