Consumer Direct Care Network

Provides self-directed in-home personal care

Care Coordinator

Case Management & AdvocacyConfirmed live in the last 24 hours

Full-timeMadison, WI, USANo salary listed

About the Job

Requirements

A bachelor's degree in Social Work, Psychology, Counseling, Rehabilitation, Nursing, Sociology, or a related field is required.
Six years of experience serving individuals with disabilities is required.
Reliable transportation is required; employees who drive must have a valid driver's license and auto insurance.
A combination of education and experience may be considered.
Ability to work flexible or extended hours, if needed, to meet job requirements.
Employees working in a remote or hybrid position must provide their own reliable internet.

Responsibilities

Apply a person-centered approach to keep the client at the center of all program functions.
Coordinate day-to-day implementation of contractual requirements within state Medicaid guidelines.
Create care plans based on client needs, train clients on services provided, audit services, and report findings to the contracted entity.
Assist clients with plan and budget development, submissions, and revisions.
Provide service to clients, employees, and third-party organizations, including managed care organizations.
Promote cohesiveness in the office environment and support day-to-day operations and client advocacy.
Collaborate with stakeholders regarding delivery of services.
Comply with applicable legal requirements, standards, policies, and procedures.
Conduct advanced reporting and oversight activities.
Handle complex service programs and special projects.
Lead, supervise, and complete special projects, including developing and implementing care plans.
Maintain the skills and knowledge necessary to coordinate workflow.
Market services to referral sources.
Participate in professional development and training activities.
Prioritize and multitask effectively.
Provide customer service to internal and external clients.
Represent the company at stakeholder meetings, health fairs, and provider fairs.
Supervise deliverables and ensure timely completion of projects.
Enroll clients and employees in services, including developing service/support plans and budgets.
Orient and educate clients on current program roles and responsibilities.
Train and assist clients in timecard submission.
Assist clients with eligibility requirements as required by program rules.
Travel to client homes or other destinations to meet with clients.
Conduct necessary client assessments and contacts.
Maintain timely and proper documentation in the Customer Relationship Management database.
Compile information for internal or external auditors.

Desired Qualifications

Previous Support Broker experience is preferred.
Bilingual ability is preferred in various locations.

Culture Vision at Consumer Direct Care Network

At CDCN, we strive to create a workplace where everyone is supported and motivated to be their best; we collaborate on shared goals and celebrate our accomplishments.

WE WELCOME YOU INTO A GROWING COMPANY

Consumer Direct Care Network is all about caring for people. Care is at our core, and we strive to live up to it every day. We provide services in 14 states across the USA, and our programs grow every year. We specialize in home and community-based services that support individuals with disabilities and older adults so they can remain in their homes and communities.

JOB SUMMARY

Apply a person-centered approach to keep the client at the center of all program functions
Coordinate the day-to-day implementation of contractual requirements within the state’s Medicaid guidelines
Create care plans based on the clients’ needs, train clients on services provided, audit services, and report findings to the contracted entity
Assist clients with plan/budget development, submissions and revisions
Provide continuous excellent service to clients, employees, and 3rd party organizations including MCOs
Promote cohesiveness in the office environment
Support day-to-day operations and client advocacy

JOB DUTIES

Collaborate with stakeholders regarding delivery of services
Comfortable with public speaking
Communicate effectively
Comply with applicable legal requirements, standards, policies, and procedures
Conduct advanced reporting and oversight activities
Demonstrate dependability
Demonstrate effective problem solving and decision-making skills
Exhibit computer efficiency
Handle complex service programs and special projects
Lead, supervise and complete special projects including, but not limited to:
Developing and implementing care plans
Maintain necessary skills and knowledge to coordinate workflow
Market services to referral sources
Participate in professional development and training activities
Prioritize and multitask effectively
Provide excellent customer service to internal and external clients
Represent the company at stakeholder meetings, health fairs and provider fairs
Supervise deliverables and ensure timely completion of projects
Enroll clients and employees in services, including the development of the service/support plan and budget
Orient and educate the client on current program roles and responsibilities
Train and assist clients in timecard submission
Assist clients with eligibility requirements, as required by the program rules
Travel to and from Client homes or other destinations to meet with Clients.
Conduct necessary client assessments and contacts
Maintain timely and proper documentation in the Customer Relationship Management (CRM) database
Compile information for internal or external auditors
Bilingual preferred in various locations
Other duties as assigned

QUALIFICATIONS

Bachelor’s degree in the field of Social Work, Psychology, Counseling, Rehabilitation, Nursing, Sociology or Related Field
6 years’ experience serving individuals with disabilities
Must have reliable transportation. If the employee will be driving, a valid driver’s license and auto insurance is required.
Previous Support Broker experience preferred
Combination of education and experience
Ability to work flexible and/or extended hours, if needed, to meet the job requirements.
Employees must provide their own reliable internet if working a remote/hybrid position

The incumbent typically works in an office environment and uses a computer, telephone and other office equipment as needed to perform duties. The noise level in the work environment is typical of that of an office. Incumbent may encounter frequent interruptions throughout the workday. The employee is regularly required to sit, talk, or hear; frequently required to use repetitive hand motion, handle or feel, and to stand, walk, reach, bend or lift up to 20 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

About the Company

Consumer Direct Care Network

Provides self-directed in-home personal care

CDCN coordinates and pays for self-directed in-home personal care through Medicaid programs, helping people manage their own services to gain more choice and control. Clients choose how their home care is organized and CDCN provides access to caregivers, along with scheduling, oversight, and Medicaid-based payments. It differentiates itself through nationwide scale and a strong focus on self-directed care, managing payments for over 138,000 caregivers serving more than 104,000 recipients, guided by its mission and values. Its goal is to help people live the life they want by receiving safe, healthy, and personalized care at home and in the community.

Company size: 1,001-5,000
Company stage: IPO
Headquarters: Missoula, MT
Founded: 1990

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