Full-Time
Care Coordinator
Consumer Direct Care Network
1,001-5,000 employees
Provides self-directed in-home personal care
No salary listed
Milwaukee, WI, USA
Hybrid
Hybrid work is available, with travel to client homes or other destinations required.
Bachelor's
 Medical, Clinical & Veterinary (1) |
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- A bachelor's degree in Social Work, Psychology, Counseling, Rehabilitation, Nursing, Sociology, or a related field is required.
- Six years of experience serving individuals with disabilities is required.
- Reliable transportation is required.
- A valid driver's license and auto insurance are required if the employee will be driving.
- A combination of education and experience may be considered.
- The employee must be able to work flexible or extended hours when needed.
- Employees working in a remote or hybrid position must provide their own reliable internet.
- The role requires the ability to use a computer, telephone, and other office equipment.
- The role requires the ability to sit, talk, hear, use repetitive hand motions, handle or feel, stand, walk, reach, bend, and lift up to 20 pounds.
- Apply a person-centered approach to keep the client at the center of all program functions.
- Coordinate the day-to-day implementation of contractual requirements within the state's Medicaid guidelines.
- Create care plans based on clients' needs, train clients on services provided, audit services, and report findings to the contracted entity.
- Assist clients with plan and budget development, submissions, and revisions.
- Provide service to clients, employees, and third-party organizations, including managed care organizations.
- Support day-to-day operations and client advocacy.
- Collaborate with stakeholders regarding delivery of services.
- Comply with applicable legal requirements, standards, policies, and procedures.
- Conduct advanced reporting and oversight activities.
- Handle complex service programs and special projects.
- Lead, supervise, and complete special projects, including developing and implementing care plans.
- Maintain the skills and knowledge needed to coordinate workflow.
- Market services to referral sources.
- Participate in professional development and training activities.
- Provide customer service to internal and external clients.
- Represent the company at stakeholder meetings, health fairs, and provider fairs.
- Supervise deliverables and ensure timely completion of projects.
- Enroll clients and employees in services, including developing service or support plans and budgets.
- Orient and educate clients on current program roles and responsibilities.
- Train and assist clients with timecard submission.
- Assist clients with eligibility requirements as required by program rules.
- Travel to and from client homes or other destinations to meet with clients.
- Conduct necessary client assessments and contacts.
- Maintain timely and proper documentation in the customer relationship management database.
- Compile information for internal or external auditors.
- Bilingual ability is preferred in various locations.
- Previous Support Broker experience is preferred.
CDCN helps people who self-direct their in-home care by coordinating a nationwide network of caregivers and handling Medicaid payments. Clients and families choose how their home care is organized, and CDCN provides access to caregivers, scheduling, oversight, and payer support to implement that plan. The company differentiates itself with its national reach, large caregiver network (over 138,000), and focus on caregiver development and mission-driven values, supported by a long history since 1990. Its goal is to help people live safely, healthily, and independently at home by delivering personalized, in-home care.
Company Size
1,001-5,000
Company Stage
IPO
Headquarters
Missoula, Montana
Founded
1990
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Simplify's Take
What believers are saying
- Consumer Direct added EOT ownership in September 2025, signaling long-term employee alignment.
- Washington caregivers won 10% raises and faster background checks, helping recruitment in 2025-2026.
- The company still markets active programs in Nevada, Texas, Virginia, and Washington in 2026.
What critics are saying
- Medicaid reimbursement changes in Washington and D.C. squeeze margins by 2026.
- CDWA's 2025-2027 contract raises wages, holidays, and retirement costs starting July 2025.
- Dependency on state waiver contracts makes any procurement loss an existential collapse risk.
What makes Consumer Direct Care Network unique
- Consumer Direct Care Network serves Medicaid self-directed care across coast-to-coast state programs.
- Its 2025 employee ownership trust owns over 30% of shares, strengthening retention.
- Washington's CDWA platform bundles payroll, benefits, mileage, and scheduling for personal caregivers.
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Benefits
Flexible Work Hours
Company News
Consumer Direct Holdings, Inc. (“CDH” or “the Company”), a leading self-directed provider of in-home personal care that supports aging adults and indi