Vice President – Client Supply Chain Solutions
About the job
- A Bachelor of Science or Bachelor of Arts degree is required.
- At least 15 years of sales and/or marketing experience is required.
- At least 15 years of experience interacting with large, complex mobile industry clients and developing strategic relationships is required.
- At least 7 years of experience directly leading the work of others, including direct people leadership and supervision, is required.
- Demonstrated industry experience and deep knowledge of mobile supply chain, device lifecycle, logistics, reverse logistics, repair, refurbishment, fulfillment, inventory management, or related services are required.
- Experience developing and executing long-term strategic plans spanning three or more years is required.
- Experience managing complex commercial opportunities, account financial performance, pricing, margin considerations, contract economics, and revenue growth is required.
- Deep understanding of complex deals and contracts, with advanced negotiation skills, is required.
- Advanced business and financial acumen, including the ability to build and evaluate compelling business cases, is required.
- Ability to cultivate strategic relationships and influence senior and C-suite leaders is required.
- Advanced written and verbal communication skills, including executive presentations and commercial pitches, are required.
- Ability to translate client needs and operational challenges into clear, scalable, and financially viable solutions is required.
- Strong organizational skills and disciplined management of multiple priorities, stakeholders, and initiatives are required.
- Ability to lead cross-functional teams and collaborate effectively at all levels of the organization is required.
- Strong judgment balancing client advocacy, operational feasibility, commercial value, and long-term partnership objectives is required.
- Ability to serve as a trusted advisor to senior client and internal stakeholders is required.
- Ability to influence without authority and align direct and matrixed teams around shared priorities is required.
- Ability to lead difficult conversations, resolve escalations, and present recommendations to executives is required.
- Demonstrated ability to mentor account management leaders and elevate consultative selling and executive engagement capabilities is required.
- Ability to assess account performance, opportunity pipeline, financial trends, operational data, and client feedback to identify risks and growth opportunities is required.
- Ability to connect service performance and operational capabilities with measurable client and financial outcomes is required.
- Proficiency with Word, Excel, PowerPoint, and project management tools is required.
- Lead the creation and execution of the strategic account plan for the client, focusing on revenue expansion, executive engagement, and identifying opportunities to position Assurant supply chain capabilities.
- Build and cultivate senior-level relationships across the client’s business, operations, supply chain, finance, product, and executive stakeholder groups to understand priorities, anticipate needs, and position Assurant as a strategic partner.
- Identify, develop, and advance commercial opportunities related to device lifecycle management, logistics, reverse logistics, repair, refurbishment, fulfillment, inventory management, operational efficiency, and related value-added services.
- Translate client business objectives and operational challenges into solution opportunities, partnering with internal supply chain, operations, product, finance, legal, pricing, and implementation teams to develop client-ready proposals and business cases.
- Lead cross-functional selling efforts for new supply chain solutions, articulating client value, financial impact, service performance, scalability, and alignment with the client’s strategic priorities.
- Guide direct and matrixed teams in developing annual business plans, client business reviews, growth roadmaps, and executive-level presentations that demonstrate performance, highlight operational value, and advance mutual revenue goals.
- Develop, negotiate, and execute complex commercial agreements, renewals, expansions, and amendments that support Assurant’s growth objectives and the client’s evolving supply chain and customer experience needs.
- Partner with operational leaders to ensure sold solutions are executable, scalable, and aligned with contracted service expectations, while driving accountability for performance, service utilization, and client satisfaction.
- Lead the prioritization and coordination of client initiatives, including supply chain capability launches, operational enhancements, product or service expansions, and implementation of new client solutions.
- Anticipate and resolve client issues by engaging appropriate cross-functional leaders, driving operational process improvements, and ensuring supply chain performance supports the health and growth of the relationship.
- Monitor account financial performance, opportunity pipeline, margin considerations, contract economics, and mutual business outcomes to ensure growth opportunities are commercially sound and strategically aligned.
- Mentor account management leaders and cross-functional partners on strategic client engagement, executive communication, consultative selling, and positioning supply chain capabilities as part of an integrated client growth strategy.
- An MBA is preferred.
About the company
Assurant provides risk-management solutions focused on protecting mobile devices, electronics, and other high-value consumer goods through insurance policies and extended service contracts, plus repair services. It underwrites these protection products for individuals, businesses, and financial institutions, with customers paying premiums or service fees while the company delivers repair work when covered items fail. The company combines protection with repair and extra support across a global footprint in North America, Europe, and Asia, emphasizing the connected device ecosystem. Its goal is to minimize the financial impact of unexpected events and keep everyday operations running by safeguarding investments and offering fast, reliable support.
Company Size
10,001+
Company Stage
IPO
Headquarters
Atlanta, Georgia
Founded
1892
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Simplify's Take
What believers are saying
- Q2 2026 revenue reached $3.45 billion, and adjusted EPS jumped 26% year over year.
- Assurant launched Chile financial-services protection, plus Cogeco and Swan partnerships, expanding embedded distribution.
- Management raised 2026 outlook after record second-quarter results and growing mobile protection subscriber gains.
What critics are saying
- Assurant's April 2026 Texas trade-secret lawsuit against iA American Warranty Group exposes dealer-services leakage.
- Apple, Samsung, and carriers can internalize device protection, compressing Assurant's lifestyle margins by 2027.
- Housing catastrophes and lender-placed policy shifts can erase earnings gains within one severe storm season.
What makes Assurant unique
- Assurant embeds protection, trade-in, and repair across devices, homes, and vehicles globally.
- Its carrier and retailer integrations create switching costs that smaller warranty vendors cannot match.
- Assurant's scale spans 325 million consumers across 21 countries, supporting underwriting and servicing economics.
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Benefits
Health Insurance
Hybrid Work Options
Professional Development Budget
Company News
Assurant has launched a Financial Services Ecosystem Protection business line in Chile, expanding beyond its existing device, home, and automobile protection services. The new offering addresses risks associated with payments, purchases, and fraud, including vehicle financing solutions. Ricardo Laso has been appointed President of the Andean Region to lead growth in Chile, Colombia, and Peru. The launch responds to Chile's digital payments surge, which reached 7.7 billion transactions over the past year, according to the Central Bank. Assurant has operated in Chile for over 15 years. Globally, the company serves more than 325 million consumers across 21 countries, providing protection for 57 million vehicles, 68 million mobile devices, and 128 million appliances worldwide.
Assurant reported second-quarter 2026 results that exceeded revenue expectations, with sales rising 9.5% year on year to $3.45 billion. The insurance services company's non-GAAP profit of $6.41 per share beat analysts' consensus estimates by 23.7%. Net premiums earned reached $2.77 billion, in line with analyst estimates of $2.76 billion, representing 6.9% year-on-year growth. Pre-tax profit stood at $376.9 million, equating to a 10.9% margin. Assurant's revenue has grown at a 6.6% compounded annual growth rate over the past five years. The company, which provides specialised insurance products protecting consumer purchases like mobile devices, vehicles, and homes, has a market capitalisation of $13.99 billion.
Assurant has partnered with Cogeco Communications to launch a digital-first mobile device solution for Canadian customers. The collaboration gives Cogeco mobile users access to network-compatible devices through Assurant's ecosystem, including new, refurbished, and certified Open Box models from Best Buy Canada. Customers can browse and purchase devices on BestBuy.ca with flexible financing options. Assurant handles device lifecycle management, enabling customers to buy, protect, and trade in devices, whilst Cogeco provides connectivity and customer experience. The solution addresses growing Canadian demand for affordability, simplicity, and sustainability in mobile device management. Paul Cosgrove, President of Assurant Canada, said the partnership delivers "a simpler and more connected mobile experience" by integrating device access, protection, and upgrade solutions into a single journey.
Owen, an insurtech specialising in embedded insurance, has partnered with Assurant to provide insurance capacity for Swan, Europe's leading embedded banking platform. The collaboration enables Swan to integrate travel insurance and fraud protection directly into its card products across France and Europe. Under the arrangement, Assurant serves as the risk carrier, Owen acts as broker and third-party administrator, and Allianz provides assistance services. The programme launched in April 2026 with Swan, which processes approximately €2 billion in monthly transactions across 30 European countries and serves over 150 companies including Pennylane, Indy and Agicap. The partnership allows Swan's partners to offer embedded insurance natively within their card products, eliminating months of integration work and complex regulatory requirements.
Assurant reported first-quarter 2026 net operating income of $5.95 per share, beating the Zacks Consensus Estimate by 10.2% and rising 76% year over year. Total revenues increased 11.4% to $3.4 billion, surpassing estimates by 4.4%. Results benefited from lower reportable catastrophes, solid performance in Global Lifestyle and Global Housing, and earnings growth across Connected Living and Global Automotive. Net investment income jumped 27.9% to $159.6 million. Global Housing revenues rose 11.5% to $769.8 million, whilst adjusted EBITDA doubled to $236.7 million, primarily due to lower catastrophe losses. Global Lifestyle revenues increased 11.3% to $2.6 billion, with adjusted EBITDA up 20% to $236.7 million, driven by subscriber growth in mobile protection and improved automotive loss experience.