Full-Time

Assistant Store Manager

Caffe Nero

Caffe Nero

European coffeehouse chain serving espresso-based drinks

No salary listed

Boston, MA, USA

In Person

The role is for locations in the Boston area.

Category
Food Service & Hospitality (1)
Required Skills
Customer Service
Requirements
  • At least 1 year of Shift Supervisor or Assistant Manager experience.
  • Ability to deliver excellent customer service and coffee consistently across the team.
  • Ability to serve two customers at a time while ensuring everyone in the queue is acknowledged and valued.
  • Ability to work with the Store Manager to achieve and exceed planned business and financial targets.
  • Ability to conduct regular team meetings to keep employees informed of business goals and company updates.
  • Ability to manage a team while maintaining excellent customer service and operational standards.
  • Ability to support team members in achieving their career ambitions.
  • Ability to motivate and inspire the team and act as a role model.
  • Ability to recruit people into the team and integrate them into the store.
  • Ability to work with the Store Manager to drive continuous improvements in store performance.
  • Ability to deputize for the Store Manager during days off and vacation coverage.
  • Proficiency using various computer systems.
Responsibilities
  • Build and retain a strong team that embodies the company culture while providing excellent customer service and maintaining high coffee and food standards.
  • Serve customers efficiently and ensure that everyone in the queue is acknowledged and valued.
  • Work with the Store Manager to achieve and exceed planned business and financial targets.
  • Conduct regular team meetings to communicate business goals and company updates.
  • Manage the team to deliver excellent customer service and operational standards.
  • Support team members in achieving their career ambitions.
  • Motivate and inspire team members while serving as a role model.
  • Recruit and onboard people into the store team.
  • Work with the Store Manager to drive continuous improvements in store performance.
  • Deputize for the Store Manager during days off and vacation coverage.

Caffè Nero runs European-style coffee houses offering premium Italian coffee, drinks, pastries, and sandwiches in a sit-down cafe setting across 11 countries. Stores are supplied by a London roastery established in 2009 that produces the Classico blend used in all locations. Its approach focuses on a neighborhood cafe experience with a longer, dine-in format rather than fast service, and it grows through acquisitions like Harris + Hoole and Coffee#1 to expand in the UK. The goal is to provide a welcoming, high-quality Italian coffee experience while expanding its footprint globally and sustaining steady growth.

Company Size

N/A

Company Stage

N/A

Total Funding

N/A

Headquarters

Boston, Massachusetts

Founded

N/A

Simplify Jobs

Simplify's Take

What believers are saying

  • FY ended May 31 2026 delivered record £670 million sales.
  • Iced drinks rose 52%; matcha drove UK like-for-like growth in 2026.
  • Company opened 72 stores in 2025-26 and targets at least 80 more.

What critics are saying

  • Compass Coffee integration distracts management after January 2026 bankruptcy acquisition.
  • Black Sheep Coffee replaced Nero on Glasgow Argyle Street in February 2026.
  • Lease expiries and planning fights threaten station kiosks like Windsor and Eton.

What makes Caffe Nero unique

  • Gerry Ford’s 1997 brand still wins on premium European café ambience.
  • The Nero Roasting Company standardizes Classico blend across 1,191 stores.
  • Waitrose and John Lewis partnerships place Nero inside elite retail traffic.

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Company News

Hospitality & Catering News
Sep 2nd, 2026
The Nero Group reports record £670m sales as global expansion continues.

The Nero Group reports record £670m sales as global expansion continues. September 2, 2026 The Nero Group has reported record sales of £670 million for the financial year ending 31 May 2026, representing an 8% increase. Like-for-like sales across the group increased by 4.1%, with the business reporting market share growth across its international territories. The Nero Group operates 1,191 stores across 11 countries and employs more than 11,000 people. During the financial year, the group opened 72 new stores, including 16 added through its acquisition of Compass Coffee in Washington DC. In the UK, Caffè Nero recorded like-for-like sales growth of 4.5%, while total sales increased by 5%. Growth was supported by demand for iced drinks, with sales in the category increasing by 52%. Matcha accounted for a significant proportion of that growth. The group expects to open at least 80 additional stores during the current financial year as it continues to expand its international estate. Founder and Group CEO Gerry Ford said: "I'm hugely encouraged by the Group's performance during the last financial year. Despite tough trading conditions, a challenging financial climate and geopolitical conflicts, we have continued to outperform the market and gain market share. "We are focussed on the premium end of the coffee market and have been able to take a leadership role in that segment. "Our success is a testament to the hard work of our store teams, the strength of our brand and the great innovation and delivery of premium coffee, iced drinks and service. "I'm really proud of what all our people have delivered over the last 12 months. We enter the current financial year with strong momentum and have set ourselves up well for another successful year." The Nero Group operates six brands in the UK: Caffè Nero, Coffee#1, 200 Degrees, Harris+Hoole, FCB Coffee and Aroma. Associated Articles Chaiiwala Opens Second Bristol Café on Gloucester Road Provides relevant multi-site growth context, with Chaiiwala continuing to expand its UK estate while targeting 500 global locations over the next decade. The brand currently operates more than 120 UK sites across high streets, drive-thrus and travel locations. Greene King Loyalty Programme Reaches Two Million Customers Adds relevant large-scale consumer hospitality growth context, with Greene King reaching two million loyalty customers while using digital technology, personalised rewards and ordering functionality to increase engagement across its 1,600 managed pubs. Experience Hospitality Service Robotics Live in Action at Robot Week Hospitality and catering operators can explore emerging technology at Robot Week in London, with dedicated sessions on 9 and 10 September demonstrating robotics across coffee, food and drink service, cooking, cleaning and back-of-house operations.

Newsquest Media Group Ltd
Aug 8th, 2026
Café Nero at Windsor and Eton station could be demolished.

Café Nero at Windsor and Eton station could be demolished. 7th August By Elena Chiujdea Windsor and Eton station (Image: NQ) Find, save and share Public Notices that affect you in the Slough area. This is a selection of the latest planning applications submitted to the Royal Borough of Windsor and Maidenhead. Pending: A coffee shop near Windsor and Eton Central Station which creates a 'visual and physical bottleneck' could be demolished. Windsor and Eton Central Station is a Grade II-listed building which was built in 1849 and opened by 1850. In the 1990s, the station was renovated to introduce a shopping concourse, and was redeveloped again in 2007, when the retail area was extended. A Caffe Nero kiosk has been based on the station's eastern concourse for a number of years. But a listed building application has now been submitted to the Royal Borough, seeking permission to demolish it. The Caffé Nero kiosk 'creates a physical and visual bottleneck ', the plans, submitted by applicant company AEW UK, said. "[It] blocks the space, prevents open views to the roof and coupled with the steel roof cladding, creates a dark and uninviting space," they added. If the council gives the plans the go-ahead, the application says this would create a more open space within the station 'that better celebrates the Victorian architecture'. The plans aim to improve pedestrian flow around the station and create a space for various activities and events. This proposal is part of wider plans for the eastern part of the shopping concourse to open up the space and provide more light as well as an open space within the centre, the application said. Visit rbwm.gov.uk and insert 26/01805/LBC into the council's planning portal to view the plans. Pending: Part of a building in St Leonards Road could be turned into a four-bedroom house in multiple occupation (HMO). The three-storey building at 5A St Leonards Road in Windsor has offices on the upper floors and a cocktail and champagne bar on the ground floor. Daniel More, the applicant, submitted plans to the Royal Borough seeking permission to turn the first and second floor into a house of multiple occupation (HMO). The site already has permission to turn the office space into apartments, but the current application wants to instead refurbish the space into an HMO - a house shared by three or more tenants from separate households. "Houses in multiple occupation meet a recognised need for smaller and more affordable accommodation," the application said. The ground floor bar, No5, will be 'retained and unaffected' by the proposals, it added. On the first floor, two bedrooms are proposed, each with an ensuite bathroom and a hallway. Two ensuite bedrooms are proposed on the second floor as well as a communal kitchen. Residents would enter the HMO from the ground floor where the cocktail bar is currently located. The space would also serve as a refuse store for the apartments and a cycle store. There is no off-street parking proposed because the building is in the heart of Windsor with shops, bus stops and Windsor and Eton Central Station nearby, the application said. Visit rbwm.gov.uk and insert 26/01574/FULL into the council's planning portal to view the plans. Pending: A proposal has been submitted to the Royal Borough looking to convert a Stroud Farm barn into a family home. Stroud Farm is located in Holyport with various agricultural structures, some of which are Grade II listed buildings. The dairy barn that could be converted into a home is not listed but is surrounded by such structures. This refurbishment will bring forward a 'sustainable long-term future for the barn', the application said. If plans are approved, a three-bedroom home featuring a courtyard garden and two parking spaces could be built. "It will provide a modest, high-quality home with improved thermal performance, modern construction standards, and a layout that respects the proportions of the existing [barn] structure," the application said. The refurbishments will include upgrading the external cladding of the barn and introducing new windows, but the materials chosen will 'ensure the converted barn remains sympathetic to the rural setting', it added. Visit rbwm.gov.uk and insert 26/01625/FULL into the council's planning portal to view the plans. More Stories

Newsquest
Apr 24th, 2026
Caffè Nero plans new Glasgow city centre branch on Bothwell Street.

Caffè Nero plans new Glasgow city centre branch on Bothwell Street. Find, save and share Public Notices that affect you in the Glasgow area. A widely popular coffee chain is making moves to open a new branch in Glasgow city centre. Caffè Nero, the Italian-style coffee house brand founded by Gerry Ford in the 1990s and now operating more than 1,000 stores across 11 countries, has submitted plans to transform the unit at 50 Bothwell Street. Display of new signage for the unit was approved on April 16, and a further planning application to convert the space into a coffee shop has been lodged with Glasgow City Council and is currently awaiting approval. Drawings submitted with the application (Image: Glasgow City Council Planning) Drawings submitted with the application show a fit-out providing counter service and a mix of seating, including tables, banquette seating, and softer lounge-style areas, with space for around 70 to 80 customers on the main floor. Planning documents state that neighbours in the surrounding area have been notified of the proposals. Caffè Nero already has several city centre branches, including sites on Sauchiehall Street and Hope Street, and another at Gordon Street near Glasgow Central Station.

Newsquest
Feb 23rd, 2026
Caffe Nero closes store on Glasgow's Argyle Street

Caffe Nero closes store on Glasgow's Argyle Street. Argyle Street retailer empties unit for this reason (Image: Newsquest Staff) A coffee shop in Glasgow city centre has closed as a competitor prepares to move in. Caffé Nero officially moved out of the Buck's Head Building on Argyle Street on February 14. This is in preparation for Black Sheep Coffee taking over the premises. In January, we reported that a planning application had been submitted to Glasgow City Council to replace the signage on the unit. According to documents, the branding would be switched to that of Black Sheep Coffee. These would be illuminated and show the company's name and logo. The brand already has stores on Renfield Street, George Street, Byres Road, Sauchiehall Street, and Glasgow Central. Planning bosses at the local authority are expected to decide on the proposals by Friday, March 20, 2026.

CoffeeTalk
Jan 26th, 2026
London-Based Caffè Nero Proposes $2.9 Million Bid to Acquire Compass Coffee Following Bankruptcy Filing

London-Based Caffè Nero proposes $2.9 million bid to acquire Compass Coffee following bankruptcy filing. Caffè Nero, a coffee house chain based in London, has proposed a $2.9 million bid to acquire nearly all assets of Compass Coffee, following Compass Coffee's Chapter 11 bankruptcy filing on January 6. This stalking horse bid was disclosed in a bankruptcy court filing, triggering a timeline set by the U.S. Bankruptcy Court in D.C. that allows until January 30 for parties to object to the sale, and until February 12 for other bidders to make counteroffers. An auction is scheduled for February 17, with the successful bidder and a backup announced on February 18, leading to a hearing on the proposed sale on February 26. Caffè Nero has entered a preliminary agreement to purchase 15 stores from Compass Coffee, which is currently undergoing bankruptcy proceedings in the Washington D.C. area. A spokesperson for Caffè Nero stated the company's intent to retain as many jobs as possible and continue operating these locations as coffeehouses. Although Caffè Nero lacks a local presence, it has over 1,000 locations in 11 countries and began U.S. operations in 2014 in Boston, with plans to increase its New England outlets. The acquisition would provide Caffè Nero a foothold in the D.C. area, potentially allowing for future expansion in Greater Washington and beyond. However, other competitors, including Starbucks, are reportedly evaluating bids for Compass Coffee, leaving uncertainty regarding whether Caffè Nero will win the bidding process. The sale encompasses 15 leased sites that Compass Coffee aims to retain in the bankruptcy arrangement, while previously planning to cancel leases on 10 sites, including a roasting plant at 1401 Okie St. NE, entangled in a landlord-tenant dispute over unpaid rent exceeding $1 million. It has been indicated that the stalking horse bidder is contemplating the acquisition of the roasting equipment left at the Ivy City location as part of the agreement. Read More @ WBJ