Caffe Nero

European coffeehouse chain serving espresso-based drinks

Assistant Store Manager

Food & Beverage Operations ManagementConfirmed live in the last 24 hours

Full-timeBoston, MA, USANo salary listed

About the Job

Requirements

At least 1 year of Shift Supervisor or Assistant Manager experience.
Ability to deliver excellent customer service and coffee consistently across the team.
Ability to serve two customers at a time while ensuring everyone in the queue is acknowledged and valued.
Ability to work with the Store Manager to achieve and exceed planned business and financial targets.
Ability to conduct regular team meetings to keep employees informed of business goals and company updates.
Ability to manage a team while maintaining excellent customer service and operational standards.
Ability to support team members in achieving their career ambitions.
Ability to motivate and inspire the team and act as a role model.
Ability to recruit people into the team and integrate them into the store.
Ability to work with the Store Manager to drive continuous improvements in store performance.
Ability to deputize for the Store Manager during days off and vacation coverage.
Proficiency using various computer systems.

Responsibilities

Build and retain a strong team that embodies the company culture while providing excellent customer service and maintaining high coffee and food standards.
Serve customers efficiently and ensure that everyone in the queue is acknowledged and valued.
Work with the Store Manager to achieve and exceed planned business and financial targets.
Conduct regular team meetings to communicate business goals and company updates.
Manage the team to deliver excellent customer service and operational standards.
Support team members in achieving their career ambitions.
Motivate and inspire team members while serving as a role model.
Recruit and onboard people into the store team.
Work with the Store Manager to drive continuous improvements in store performance.
Deputize for the Store Manager during days off and vacation coverage.

Job Description

Now Hiring Assistant Managers for our locations in the Boston Area.

This is a great opportunity to begin a new management career or advance your existing responsibilities.

We are a family run company that believes in promoting from within and sharing our success with our team. We have recently been Zagat rated as one of the top 10 coffee shops in Boston and Foursquare lists us in the 15 best trendy places in Boston.

Assistant Manager

To build and retain a great team which embodies Caffè Nero's culture by providing excellent customer service and the best standards of coffee and food at all times.

Qualifications

Required Skills and Experience:

At least 1 year of Shift Supervisor/Assistant Manager experience
Delivering great customer service and excellent coffee - always and throughout the team.
Serving 2 customers at a time and making sure that everyone in the queue is acknowledged and valued.
Work with the Store Manager to achieve and exceed planned business and financial targets.
Conducting regular team meetings to keep everyone informed of business goals and what's happening in the CaffèNero family.
Managing a team to deliver excellent customer service and operational standards.
Supporting your team to achieve their career ambitions.
Motivating and inspiring your team and act as their role model.
Bringing great people into your team and making them feel part of your store family.
Working together with your Store Manager to constantly drive improvements in your store to deliver excellence.
Deputizing in the absence of the Store Manager - such as days off and vacation coverage.
Proficiency using various computer systems.

What You Can Expect
At Nero you will be part of a family, that's how we think of ourselves here. Our people are kind and share a passion for making the finest coffee and have fun doing it. Working for a company that has won accolades for its coffee and design - you will receive fantastic training both in and out of your store, learning to perfect your coffee making skills and to deliver a top rate experience to our customers.

We will also give you the opportunity to develop your career -- fast! Over 80% of our current Store Managers started out as baristas, and we have ambitious growth plans.

Additional Information

All your information will be kept confidential according to EEO guidelines.

About the Company

Caffe Nero

European coffeehouse chain serving espresso-based drinks

Caffè Nero operates a European-style coffee house chain that serves premium Italian coffee, teas, pastries, and sandwiches in neighborhood cafes across 11 countries. Its drinks and food are prepared in-store, with espresso-based beverages and other items from a London-based roastery (Classico blend) that supplies all stores. The chain emphasizes a sit-down cafe experience rather than fast service and has grown through organic expansion and acquisitions like Harris + Hoole. Its goal is to provide high-quality Italian coffee and accompaniments in a welcoming cafe environment while expanding its global footprint and customer base.

Company size: Not listed
Company stage: Not listed
Total funding: Not listed
Headquarters: London, United Kingdom
Founded: Not listed

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