Business Analyst - Operational Systems & Strategic Initiatives

Summary 

The Business Analyst serves as a strategic partner to the Director of Operational Systems Strategy & Integration, analyzing business processes, identifying improvement opportunities, and supporting the successful execution of operational systems and process improvement initiatives across Center for International Blood and Marrow Transplant Research (CIBMTR). Working with stakeholders across Clinical Research, Data Operations, Statistical Operations, Project Management, Information Technology, and business teams, the position translates organizational priorities into scalable processes, business requirements, and actionable solutions. The role facilitates process mapping and requirements sessions, drives cross-functional alignment, and helps ensure business processes and system capabilities remain aligned. Success in this role requires strong analytical skills, a systems-thinking mindset, and the ability to influence stakeholders across a complex organizational environment.

Primary Responsibilities  

Business Process Analysis & Optimization

• Analyze current-state operational workflows and identify opportunities to improve efficiency, quality, scalability, and effectiveness.
• Facilitate process mapping sessions and document current-state and future-state business processes.
• Identify process gaps, redundancies, bottlenecks, and opportunities for standardization.
• Develop recommendations that improve operational performance and support strategic objectives.
• Support continuous improvement initiatives across operational and data-related functions.

Strategic Initiative Support

• Partner with the Director to support execution of strategic operational systems initiatives.
• Translate business objectives into project scope, requirements, and implementation plans.
• Track action items, dependencies, risks, and decisions across multiple initiatives.
• Support prioritization of initiatives based on organizational value, complexity, and resource requirements.
• Contribute to the development of operational roadmaps and business cases.

Requirements Gathering & Solution Design

• Elicit, document, and validate business requirements from diverse stakeholder groups.
• Facilitate stakeholder workshops, interviews, and requirements sessions.
• Create business requirements documents, user stories, use cases, process models, workflows, and functional specifications.
• Collaborate with Information Technology teams to ensure business needs are accurately represented in system solutions.
• Support solution evaluation, testing, and implementation activities.

Cross-Functional Collaboration

• Serve as a liaison between operational teams and technology teams.
• Facilitate communication among Data Operations, Statistical Operations, Information Technology, Project Management, and leadership stakeholders.
• Build consensus among diverse stakeholder groups.
• Ensure alignment between business processes and system capabilities.

Data & Operational Analysis

• Analyze operational performance metrics and identify opportunities for improvement.
• Assist with development of dashboards, performance reporting, and operational metrics.
• Support data-driven decision-making through analysis and reporting.
• Evaluate the impacts of proposed process and system changes.

Change Management & Adoption

• Support organizational readiness activities for process and system changes.
• Assist with stakeholder engagement and communication planning.
• Develop business process documentation and training materials.
• Help drive adoption of new workflows, systems, and operational practices.

Knowledge – Skills – Abilities 

Knowledge

• Business process analysis and process improvement methodologies (e.g., Lean, Six Sigma).
• Requirements elicitation and documentation practices, including business requirements documents, user stories, use cases, and functional specifications.
• Agile project methodologies.
• Operational metrics, performance reporting, and dashboards.
• Healthcare, biomedical research, registry operations, clinical research, or data-driven organizations (preferred).

Skills

• Process mapping using Visio or similar tools.
• Facilitation of workshops, interviews, requirements sessions, and decision-making discussions.
• Excellent written and verbal communication.
• Strong analytical, organizational, and problem-solving skills.
• Development of process documentation and training materials.

Abilities

• Connect organizational objectives to operational improvements (strategic thinking).
• Understand relationships between processes, systems, people, and data (systems thinking).
• Identify inefficiencies and design scalable solutions.
• Use data and facts to identify problems and recommend solutions.
• Build trust, alignment, and consensus across teams and organizational levels.
• Work effectively with both business and technical teams.
• Manage multiple priorities in a complex environment.
• Lead adoption of new processes and ways of working.

Qualifications 

Appropriate experience may be substituted for education on an equivalent basis.  

Minimum Required Education: Bachelor’s degree 

Minimum Required Experience: 5 year’s 

Preferred Education: Master’s degree in business administration, Information Systems, Healthcare Administration, Public Health, Business Analytics, or a related field 

Preferred Experience: 5 years of business analyst experience supporting operational, technology, or process improvement initiatives, including business process analysis and requirements gathering.  Experience in healthcare, biomedical research, registry operations, clinical research, or data-driven organizations; supporting enterprise systems implementations or systems integration efforts; working with Agile methodologies; and working with operational metrics, reporting, and dashboards  

Preferred Certification/Licensure(s): CBAP, CCBA, Lean Six Sigma, or related certification 

Physical Requirements 

Work requires occasionally lifting moderate weight materials, standing, or walking continuously. 

Work Environment 

Occasional exposure to dust, noise, temperature changes, or contact with water or other liquids. Work is performed in an environmentally controlled environment. 

Sensory Acuity 

Ability to detect and translate speech or other communication required. May occasionally require the ability to distinguish colors and perceive relative distances between objects. #LI-NK1

Why MCW?

• Outstanding Healthcare Coverage, including but not limited to Health, Vision, and Dental. Along with Flexible Spending options
• 403B Retirement Package
• Competitive Vacation and Paid Holidays offered
• Tuition Reimbursement
• Paid Parental Leave
• Employee & Family Assistance Program (EFAP)
• Pet Insurance
• On campus Fitness Facility, offering onsite classes
• Additional discounted rates on items such as: Select cell phone plans, local fitness facilities, Milwaukee recreation and entertainment etc.

For a brief overview of our benefits see: Benefits Overview

For a full list of positions see: MCW Careers

At MCW all of our endeavors, from our internal operations to our interactions with our partners, are driven by our shared organizational values: Caring – Collaborative – Curiosity – Inclusive – Integrity – Respect. We are committed to fostering an inclusive environment that values diversity in backgrounds, experiences, and perspectives through merit-based processes and in alignment with all applicable laws. We believe that embracing human differences is critical to realize our vision of a healthier world, and we recognize that a healthy and thriving community starts from within. Our values define who we are, what we stand for and how we conduct ourselves at MCW. If you believe in embracing individuality and working together according to these principles to improve health for all, then MCW is the place for you. For more information, please visit our institutional website.

MCW as an Equal Opportunity Employer and Commitment to Non-Discrimination:

The Medical College of Wisconsin (MCW) is an Equal Opportunity Employer. We are committed to fostering an inclusive community of outstanding faculty, staff, and students, as well as ensuring equal educational opportunity, employment, and access to services, programs, and activities, without regard to an individual's race, color, national origin, religion, age, disability, sex, gender identity/expression, sexual orientation, marital status, pregnancy, predisposing genetic characteristic, or military status. Employees, students, applicants or other members of the MCW community (including but not limited to vendors, visitors, and guests) may not be subjected to harassment that is prohibited by law or treated adversely or retaliated against based upon a protected characteristic.