Planned Parenthood Federation of America

Provide reproductive health care and education

Medical Assistant 1

Clinical Support & Patient AdministrationConfirmed live in the last 24 hours

Full-timeKalamazoo, MI, USA$18.75 /hrIn-person

About the Job

Requirements

At least 2 years of experience working in a health care environment; experience in a reproductive health setting is preferred.
A high school diploma or equivalent is required.
Knowledge of fundamental concepts, practices, and procedures of medical terminology and medical record documentation.
Knowledge of fundamental concepts, practices, and procedures related to Current Procedural Terminology (CPT) and International Classification of Diseases (ICD) coding.
Knowledge of fundamental concepts, practices, and procedures used in a medical office environment.
Ability to operate standard office equipment and use required software applications, including Microsoft Office.
Commitment to advancing racial equity in work, including interest in expanding knowledge about the role of racial inequity in society.
Ability to communicate effectively across differences and hear and act on feedback related to identity and equity with openness to learn.
Commitment to Planned Parenthood's In This Together service ethos, workplace values, and service standards.

Responsibilities

Maintain patient records and enter information into electronic health record (EHR) systems.
Work toward patient access and demand goals.
Integrate equity and inclusion best practices into job functions and patient interactions.
Promote productivity, patient donations, outreach, and other identified business goals.
Perform duties in compliance with applicable laws, Planned Parenthood of Michigan policies, and insurance guidelines.
Complete other duties and responsibilities as assigned.
Be fully trained and signed off in either the Front or Back duties for all services provided at the work location.
Greet patients and visitors in person or by phone, schedule appointments as needed, and refer calls for services outside Planned Parenthood of Michigan's scope to other providers.
Assist patients with check-in and paperwork completion.
Obtain patient insurance information, which may include verifying insurance and obtaining health plan authorization.
Assess patients' financial resources, including eligibility for available programs and insurance.
Collect fees in accordance with cash-handling policies and procedures.
Record financial and billing transactions in the practice management system.
Under the direction of a physician or clinician, dispense medication and supplies to patients.
Perform basic diagnostic testing, including finger pokes, vital signs, urine pregnancy tests, urinalyses, hemoglobin tests, rapid HIV tests, and blood draws; prepare lab specimens, requisitions, and tracking logs for transport to laboratories.
Obtain patient vital signs and information, including blood pressure, height, weight, hemoglobin, pulse, last menstrual period (LMP), and patient needs assessment; administer injections.
Prepare patients for procedures as applicable, discuss pain-management options, and assist clinicians or physicians during exams or procedures.
Participate in aftercare services as needed.
Provide basic factual, unbiased patient education and general information about pregnancy management options, including abortion options, risks, and adoption resources; birth control methods (BCM); sexually transmitted infections (STIs); and other basic health care services within the scope of the practice.
Screen for possible coercion and refer patients to outside resources as needed.

Desired Qualifications

Experience in a reproductive health setting is preferred.
Knowledge of medical records management systems is a plus.

Salary Range: 18.75 to 18.75 (Currency: USD) (Pay period: per-hour-wage)

TITLE: Medical Assistant I

LOCATION: Kalamazoo Planned Parenthood Health Center

REPORTS TO: Health Center Manager

PAY RATE: $18.75 per hour

SCHEDULE: Approximately 37.5 hours per week - Monday through Friday

Planned Parenthood of Michigan has implemented a mandatory vaccination policy requiring COVID-19 vaccinations when eligible for all employees.

This is a unionized position represented by the UFCW

Position Description

Under direct supervision, uses basic knowledge and skills obtained through on-the-job training to provide patient centered medical services and education in support of the Planned Parenthood of Michigan (PPMI) mission.

Essential Duties & Responsibilities

· Maintain patient records and enter information into electronic health record (EHR) systems.

· Participate actively and strives towards patient access and demand goals.

· Demonstrate commitment to living out and modeling PPMI’s In This Together Workplace Values and Service Standards.

· Integrate equity and inclusion best practices into all job functions and patient interactions.

· Promote productivity, patient donations, outreach and other identified business goals.

· Perform all duties in compliance with all applicable laws, PPMI policies and insurance guidelines.

· Perform other duties and responsibilities as assigned.

· Is fully trained and signed off in EITHER the Front and Back duties outlined below for all of the services provided at their work location.

Front:

· Greet patients and visitors in person or on the phone and schedule appointments as needed. Refer calls to other providers for services that are out of the PPMI scope.

· Assist patients with check in process and paperwork completion.

· Obtain patient insurance information which may include verifying insurance and obtaining health plan authorization.

· Assess patients’ financial resources including eligibility for available programs and insurances.

· In accordance with PPMI cash handling policy and procedures, collect all fees.

· Record financial and billing transactions in the practice management system.

· Under the direction of a physician or clinician, dispense medication and supplies to patients.

Back:

· Perform basic diagnostic testing including finger poke, basic vital signs, urine pregnancy testing, urinalyses, and hemoglobin, rapid HIV test, and blood draws. Prepare lab specimens, requisitions and tracking logs for transport to laboratories for evaluation.

· Obtain patient vital signs including obtaining blood pressure, height, weight, hemoglobin, pulse, LMP, and patient needs assessment. Administer Injections.

· Prepares patients for procedures as applicable and discusses pain management options. Assist clinician or physician during exams or procedures.

· May participate in aftercare services.

· Provide basic factual, unbiased, patient education and general information regarding pregnancy management options (including abortions options, risks, and adoption resources), information and risks on Birth Control Methods (BCM), Sexually Transmitted Infections (STIs), and all other basic health care services within the scope of PPMI’s practice. Screens for possible coercion. Refers to outside resources as needed.

This is not an exhaustive list of essential duties and responsibilities. Additional functions may be added, and this job description can be amended at any time.

Knowledge, Skills, and Abilities

Knowledge of:

· Fundamental concepts, practices and procedures of medical terminology and medical record documentation.

· Fundamental concepts, practices and procedures related to CPT and ICD coding.

· Fundamental concepts, practices and procedures used in a medical office environment.

Skill in:

· Operating standard office equipment and using required software applications including Microsoft Office.

· Knowledge of medical records management systems a plus.

Qualifications and Experience

Required

· Minimum Degree Required:

o High School Diploma or Equivalent

~and~

· At least 2 years’ experience working in a health care environment, preferable in a reproductive health setting.

Any equivalent combination of experience, education, and/or training approved by Human Resources.

Key Requirements

· Commitment to advancing race (+) equity in one's work: interested in expanding knowledge about the role that racial inequity plays in our society.

· Demonstrated ability to effectively communicate across differences, as well as hear and act on feedback related to identity and equity with an openness to learn.

· Commitment to Planned Parenthood's In This Together service ethos, workplace values, and service standards.

We value a truly diverse workforce and a culture of inclusivity and belonging. Our goal is to attract qualified candidates and encourage applications from all individuals without regard to race, color, religion, sex, national origin, age, disability, veteran status, marital status, sexual orientation, gender identity, or any other characteristic protected by applicable law. We're committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation.

About the Company

Planned Parenthood Federation of America

Provide reproductive health care and education

Planned Parenthood Federation of America operates health centers that deliver reproductive health care, sex education, and information to millions of women, men, and young people. Its services are provided by skilled health care professionals who offer care and guidance on reproductive health topics through in-person clinics and related programs. The organization combines medical services, education, and advocacy to support informed health decisions and broader access to health care and rights. Unlike many health groups that focus on a single aspect, Planned Parenthood integrates care, education, and advocacy at a global scale, leveraging partnerships to extend its reach. Its goal is to create a healthier world by ensuring access to health care and rights for all people.

Company size: 5,001-10,000
Company stage: Grant
Total funding: $276M
Headquarters: New York City, New York
Founded: 1916

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