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Concentrix

Global BPO offering customer engagement services

Associate Sales Representative - Advisor

Account ManagementPosted on Nov 13
Full-timeKuala Lumpur, Federal Territory of Kuala Lumpur, MalaysiaNo salary listedIn-person

About the Job

Requirements

  • Master product knowledge and technical understanding of services to assess client requirements.
  • Maintain customer management system (CRM) data accurately.

Responsibilities

  • Sell or renew contracts and services by demonstrating product or service value to customers, with a primary focus on sales and renewals.
  • Work within an assigned client territory and team to achieve revenue-based quotas, including offering upsell opportunities.
  • Provide accurate weekly, monthly, and quarterly sales forecasts.
  • Initiate steps to address customer concerns or roadblocks that prevent satisfaction or product usage.
  • Manage competitive pressures and handle objections to retain customers or win new customers.
  • Manage high volumes of daily customer contacts by phone and email, with most communication outbound.
  • Work with the team and management to provide a professional experience in interactions with customers and prospects.
  • Undertake sales activities that may include lead qualification, lead conversion, health checks, representing the voice of the customer, or renewing contracts.
  • Work with a team and report directly to a Sales Manager.

About the Company

Concentrix

Global BPO offering customer engagement services

Concentrix provides global technology and BPO services, helping recognized brands grow and run operations more efficiently through end-to-end solutions that include customer engagement, digital transformation, and IT services. It leverages AI, APIs, and advanced analytics to tailor offerings and act as a seamless extension of each client, delivering consistent experiences across regions. Its differentiators are large-scale, technology-enabled capabilities, data-driven insights, and sector-specific expertise that enable integrated, customized solutions. The company aims to help clients achieve strategic goals by accelerating digital transformation and improving customer interactions with reliable, globally consistent service.

Company size
10,001+
Company stage
IPO
Headquarters
Newark, CA
Founded
1969

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