Humanz

Data-driven influencer marketing platform

Customer Success Manager - Influencer Marketing

Customer SuccessConfirmed live in the last 24 hours

Full-timeNew York, NY, USA$60k - $75k /yrIn-person

About the Job

Requirements

A bachelor's degree in Marketing, Communications, Business, or a related field is preferred.
Have a strong understanding of marketing principles, digital marketing, and social media.
Have familiarity with TikTok, Instagram, YouTube, and current social media trends.
Have excellent written and verbal communication skills.
Be highly organized and attentive to detail.
Be comfortable managing multiple tasks and deadlines simultaneously.
Be proactive, resourceful, and eager to take ownership.
Be a fast learner who is excited to build a career in influencer marketing.

Responsibilities

Own day-to-day communication with creators throughout active campaigns.
Support creators through onboarding to the platform and campaign processes.
Coordinate creator deliverables, timelines, content submissions, feedback, and approvals.
Support content development to help ensure creator content meets campaign requirements and is delivered on time.
Assist with creator negotiations around rates, deliverables, and campaign requirements.
Maintain positive relationships with creators and provide ongoing support throughout the campaign lifecycle.
Keep creator activity, deliverables, and campaign information organized and up to date.
Track campaign progress and results and assist with campaign reporting.
Support the Organic Partnerships team with ongoing campaign needs, creator-related tasks, and day-to-day operational support.
Work closely with internal team members to troubleshoot issues and keep campaigns moving forward.
Manage multiple creator relationships, priorities, and deadlines simultaneously.

Customer Success Manager - Influencer Marketing

Humanz · New York, United States · — · Posted 2026-09-15

Salary: USD 60,000–75,000

Workplace: on_site

Department: Customer Success - US

Description

The Role

We’re looking for a motivated Customer Success Manager to join our growing Organic Partnerships team.

This is a great opportunity for someone looking to build a career in influencer marketing and gain hands-on experience working directly with creators and social media campaigns.

You’ll play a key role in supporting creator partnerships from onboarding through content delivery, owning day-to-day creator communication, coordinating content and deliverables, and helping the Organic Partnerships team keep campaigns organized and moving forward.

This is a hands-on, creator-facing role for someone who understands marketing, loves social media and the creator world, and is organized, proactive, and excited to learn and grow.

What You’ll Own

Creator Communication & Campaign Support

Own day-to-day communication with creators throughout active campaigns
Support creators through onboarding to the Humanz platform and campaign processes
Coordinate creator deliverables, timelines, content submissions, feedback, and approvals
Support the content development process, helping ensure creator content meets campaign requirements and is delivered on time
Assist with creator negotiations around rates, deliverables, and campaign requirements
Maintain strong, positive relationships with creators and provide ongoing support throughout the campaign lifecycle
Keep creator activity, deliverables, and campaign information organized and up to date
Track campaign progress and results and assist with campaign reporting
Support the Organic Partnerships team with ongoing campaign needs, creator-related tasks, and day-to-day operational support
Work closely with internal team members to troubleshoot issues and keep campaigns moving forward
Manage multiple creator relationships, priorities, and deadlines simultaneously

Requirements

Bachelor’s degree in Marketing, Communications, Business, or a related field – preferred
Strong understanding of marketing principles, digital marketing, and social media
Passion for influencer marketing, social media, and the creator economy
Strong familiarity with TikTok, Instagram, YouTube, and current social media trends
Excellent written and verbal communication skills
Highly organized with strong attention to detail
Comfortable managing multiple tasks and deadlines simultaneously
Proactive, resourceful, and eager to take ownership
Fast learner who is excited to build a career in influencer marketing

Benefits

Pay range and compensation package

Base salary: $60,000- 75,000 USD per year.

Equal Opportunity Statement

Humanz is an equal opportunity employer.

Apply

Apply at Humanz

About the Company

Humanz

Data-driven influencer marketing platform

Humanz provides a data-centric SaaS platform that manages the influencer marketing lifecycle, including creator discovery, campaign management, content approval, payments, and performance analytics. It uses proprietary AI to analyze social profiles, detect fraudulent followers, and assess audience quality to enable data-driven matchmaking between brands and influencers. The Humanz Pixel tracks the impact of influencer content on sales even without direct links, helping brands measure ROI across major networks. The freemium model lets brands post public briefs and gives creators free access to analytics and collaboration, while premium licenses unlock private invitations, deeper analytics, and sales tracking, with the company aiming to increase transparency and reliability in influencer marketing and expand into the U.S. market.

Company size: 201-500
Company stage: Early VC
Total funding: $42.7M
Headquarters: Tel Aviv-Yafo, Israel
Founded: 2017

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