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DoorDash

Runs apps for local food and grocery delivery

Associate Manager Product Operations - Autonomy Commercialization

Product ManagementConfirmed live in the last 24 hours
Full-timeSan Francisco, CA, USAIn-person

About the Job

Requirements

  • A Bachelor's degree in business, operations, or a related field, or equivalent related experience.
  • 3–6 years of experience in Strategy & Operations, Merchant/Partner Success, Product Operations, Business Strategy, or a closely related field, ideally with time spent owning a partner-facing KPI end-to-end.
  • Experience building operational mechanisms from scratch, including onboarding flows, performance reviews, escalation paths, and feedback loops.
  • Comfort working in the field with merchants and on-the-ground operations teams.
  • Ability to define a key performance indicator, instrument it, and distinguish a real signal from noise.
  • Ability to translate frontline merchant pain into clear product asks and product/engineering tradeoffs into language merchants and field teams understand.
  • Bias toward action in ambiguous, early-stage environments and energy for problems without an established owner or process.

Responsibilities

  • Own merchant adoption and performance KPIs for autonomy end-to-end by defining successful merchant interactions with robots, instrumenting the measures, and driving improvement.
  • Build playbooks and operational mechanisms to onboard merchants to autonomy from initial conversation through training, go-live, and steady-state operations, and scale them across markets.
  • Partner with sales, account management, and field operations to recruit and ramp suitable merchant cohorts for each product stage, and design experiments to test merchant-facing features and handoff models.
  • Define merchant performance benchmarks, including handoff success rate, dwell time, Dasher/robot interaction quality, and merchant customer satisfaction, and run the cadence that holds partners and internal teams accountable.
  • Create a feedback loop from field teams to product and engineering by turning merchant complaints, edge cases, and frontline observations into prioritized product inputs.
  • Represent merchant needs in product reviews, roadmap planning, and launch decisions.

Desired Qualifications

  • Experience launching new technology, hardware, or operationally complex products with external partners.

About the Company

DoorDash

Runs apps for local food and grocery delivery

DoorDash runs apps that let people order restaurant meals, groceries, and other goods from local businesses, which independent couriers called Dashers bring to their doors. In 2019 it overtook Grubhub to become the largest food delivery service in the United States, and it later expanded abroad by buying Finland's Wolt and Britain's Deliveroo. Merchants pay DoorDash a fee on each order and can buy ads in its apps, while customers pay delivery and service fees or join DashPass, a subscription that cuts those fees. Businesses can also hire Dashers through its Drive service to carry orders placed on their own websites. Four Stanford students founded DoorDash in 2013, and it is based in San Francisco, California.

Company size
10,001+
Company stage
IPO
Headquarters
San Francisco, CA
Founded
2013

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