Field Service 7 - Smart Solution

The Smart Solution Field Service Engineer is responsible for providing on-site technical support, troubleshooting, installation, and maintenance of Vertiv's Smart Solutions, including modular data centers, integrated power and cooling systems, and critical IT infrastructure. The role requires a strong technical background, problem-solving skills, and the ability to work independently to ensure customer satisfaction and system reliability.

Key Responsibilities: 

1. Installation & Commissioning

• Perform on-site installation, configuration, and commissioning of Smart Solutions equipment.
• Ensure proper integration of power, cooling, and IT infrastructure.
• Conduct system performance tests and ensure functionality as per specifications.

2. Technical Support & Troubleshooting

• Diagnose and resolve hardware and software issues for modular data centers and other Smart Solutions.
• Provide remote and on-site technical assistance to customers.
• Perform root cause analysis to prevent recurring issues.

3. Preventive & Corrective Maintenance

1. Conduct routine inspections and servicing to ensure system reliability.
2. Replace faulty components and perform firmware/software upgrades.
3. Maintain detailed service reports and maintenance records.

4. Customer Training & Support

• Educate customers on best practices for system operation and maintenance.
• Provide guidance on optimizing power and cooling efficiency.

5. Emergency Response & On-Call Support

• Provide 24/7 support for critical system failures and downtime events.
• Ensure rapid response to minimize service disruptions.

6. Compliance & Documentation

• Ensure all service activities comply with safety, industry, and regulatory standards.
• Maintain accurate technical documentation, reports, and service logs.

7. Continuous Improvement & Feedback

• Provide feedback to the engineering and product teams to improve Smart Solutions.
• Participate in training and certification programs to stay updated on the latest technologies.

Qualifications & Requirements:

• Bachelor’s degree or diploma in Electrical, Electronic, or Mechanical Engineering (or a related field).
• 3+ years of experience in field service, technical support, or maintenance of power, cooling, or IT infrastructure.
• Strong knowledge of UPS systems, cooling solutions, networking, and modular data centers.
• Ability to read and interpret technical drawings, schematics, and manuals.
• Experience with firmware updates, software configurations, and system calibrations.
• Strong problem-solving skills and the ability to work independently under pressure.
• Willingness to travel and work on-site at customer locations.
• Excellent communication skills to interact with customers, internal teams, and vendors.

Preferred Qualifications:

• Certifications in UPS, power, cooling, or data center infrastructure (e.g., Vertiv, Schneider, APC).
• Hands-on experience with DCIM (Data Center Infrastructure Management) software.
• Knowledge of IoT-enabled smart solutions and remote monitoring tools.