Account Development Manager

INCLUSIVE BY DESIGN

At Zalando, our vision is to be inclusive by design. And this vision starts with our hiring - we do not discriminate on the basis of gender identity, sexual orientation, personal expression, ethnicity, religious belief, or disability status. You are welcome to leave out your picture, age, or marital status from your application. We only assess candidates on their qualifications and merit.

We want to provide you with a great candidate experience. Feel free to inform us of any accommodations you may need, so we can best support you throughout the hiring process. 

do.BETTER - our diversity & inclusion strategy: https://corporate.zalando.com/en/our-impact/dobetter-our-diversity-and-inclusion-strategy
Our employee resource groups: https://corporate.zalando.com/en/our-impact/our-employee-resource-groups

Zalando makes e-commerce easy for our customers and for our partners. Backed by our tech & logistics expertise dedicated to fashion and lifestyle, we offer innovative business-to-business (B2B) services to our global partners. Our brand ZEOS takes this to the next level.

With ZEOS, we're opening our best-in-class fulfilment solutions to our partners so their direct-to-consumer business across Europe is seamless. In short, ZEOS takes Zalando's logistics capabilities on a new journey.

Our teams combine passion and expertise for logistics, tech and solving relevant industry challenges. Everything we do is aimed at unlocking the full potential of the European market. Our solutions support more than 1.000 fashion and lifestyle brands and retailers selling on Zalando and other sales channels across Europe. We've built the biggest logistics network in the fashion & lifestyle industry. 

Join us! If you share our passion, want to advance our partners in a rapidly growing and dynamic environment and are looking for an opportunity to shape the future of the industry – then join our innovative team and take the next step in your career.

WHAT WE'D LOVE YOU TO DO (AND LOVE DOING)

• Drive Sales Strategy & Acquisition: Identify and pursue new business opportunities (prospecting) while identifying growth potential within existing partners worldwide. You will develop and implement effective sales strategies to achieve revenue targets in the contract and digital logistics sector.

• Manage the Full Sales Cycle: Maintain a robust sales pipeline, leading the qualification, proposal, negotiation, and closing of deals. You will ensure consistent follow-up and timely closure of opportunities, progressing them to signed contracts.

• Build C-Level Relationships: Develop account strategy plans and build strong relationships with internal and external stakeholders up to C-level. You will gain an in-depth understanding of each partner’s supply chain to provide tailored ZEOS solutions that increase efficiency, competitiveness, and profit.

• Own Financial Performance: Ensure gross margin and revenue targets are met through cost control, rigorous forecast management, and annual price negotiations.

• Collaborate & Solve Complexity: Work closely with logistics, operations, and finance teams to ensure seamless service delivery and customer satisfaction. You will resolve critical issues with a high level of complexity and de-escalate in a timely manner.

• Report & Optimise: Provide accurate and concise reporting on a monthly basis regarding key actions, forecasts, and ongoing opportunities. You will also undertake special projects to support the development of sales team processes and practices.

WE'D LOVE TO MEET YOU IF...

• You possess more than 4 years of sales experience with a strategic scope, and a demonstrable track record of negotiating and closing deals and meeting or exceeding sales quotas.

• You bring extensive industry experience from the field of logistics (contract/digital) and/or key account management in e-Commerce.

• You are highly organised, autonomous, and capable of navigating in a fast-paced, exciting, and entrepreneurial organisation.

• You are able to build strong relationships with key decision-makers up to C-level and effectively present tailored solutions.

• You confidently interpret data, draw conclusions, and create accurate sales forecasts and presentations.

• You have a Bachelor's degree in Business or Supply Chain Management.

• You are fluent in English; German skills are a must.

OUR OFFER

Zalando provides a range of benefits, here’s an overview of what you can expect. Ask your Talent Acquisition Partner to learn more about what we offer.

• 27 days of holiday a year to start for full-time employees (+1 day for every calendar year up to 30 days)

• 2 paid volunteering days a year

• Employee shares programme

• 40% off fashion and beauty products sold and shipped by Zalando, 30% off Lounge by Zalando, discounts from external partners

• Relocation assistance available (subject to prior agreement)

• Family services, including counselling and support

• Health and wellbeing options (including Wellhub, formerly Gympass)

• Mental health support and coaching available

• Drive your development through our training platform and biannual peer-to-peer review