Q

Quantrics

Outsourced customer care and contact center

Customer Care and Technical Support Representative

Customer SupportConfirmed live in the last 24 hours
Full-timeNaga, Camarines Sur, Philippines

About the Job

Requirements

  • Must be at least 18 years old.
  • Have at least a Senior High School qualification or be a high school graduate under the old curriculum.
  • Have at least 1 year of call center experience.
  • Be available to work a graveyard or shifting schedule and up to 40 hours a week according to the schedule.
  • Have advanced computer knowledge and the ability to multitask.
  • Have strong customer focus and sales skills, and be able to build relationships with customers over the phone.
  • Have strong organization, planning, time management, and follow-up skills, and be able to work in both queue and non-queue environments during the day.
  • Have excellent verbal and written communication skills to clearly explain solutions to business customers.
  • Demonstrate active listening and attentiveness to client needs.
  • Have account management experience.
  • Have excellent spoken and written English communication skills.
  • Be proficient in Microsoft Office and web applications.
  • Type quickly and accurately, with strong comprehension and multitasking abilities.
  • Have strong analytical and troubleshooting skills in a fast-paced support environment.

Responsibilities

  • Deliver customer service through voice and non-voice platforms, including calls and chats.
  • Navigate multiple systems and tools to assist customers accurately and efficiently.
  • Receive inbound calls and make outbound calls when needed, tailoring solutions to customer needs.
  • Respond clearly and helpfully to inquiries about pricing, products, and services.
  • Recommend, upsell, and cross-sell communication products.
  • Follow standard procedures to resolve issues thoroughly and efficiently.
  • Build customer relationships with empathy and professionalism.
  • Handle payment negotiations and collections respectfully.
  • Perform voice and non-voice support tasks as part of a blended role.

Desired Qualifications

  • Previous business process outsourcing experience is a plus but is not required.

About the Company

Quantrics

Outsourced customer care and contact center

Quantrics delivers outsourced customer experience and contact center services in the Philippines as part of NQX. It handles customer interactions across more than 120 call types, totaling over 20 million interactions per year, by blending the expertise of a global leader with highly skilled Filipino agents. The product works by managing and routing customer inquiries through a large, multi-channel operation designed to build trust and strengthen relationships, turning simple interactions into meaningful connections. What sets Quantrics apart is its scale (a 10,000-strong team), its dual roots in Canada and the Philippines, and its role within NQX to provide a broad, global standard of service while leveraging local talent. The company’s goal is to power and improve customer interactions worldwide, creating a more connected and trusted customer experience ecosystem.

Company size
201-500
Company stage
Not listed
Total funding
Not listed
Headquarters
Not listed
Founded
2016

Recently Posted Jobs

Explore more opportunities at Quantrics

See more jobs