Brenntag

Global distributor of chemicals and logistics

Customer Service Representative

Customer SupportConfirmed live in the last 24 hours

Full-timeShanghai, ChinaNo salary listedIn-person

About the Job

Requirements

A bachelor's degree in International Trading or a related major is required.
At least 5 years of customer service experience in a chemical manufacturing, distribution, or trading company is required.
Understanding of the order fulfillment process is required.
Good knowledge of shipping logistics, commercial documents, international trade practices, and customs policy is required.
Effective oral and written communication in English is required.

Responsibilities

Prepare customer contracts and maintain a high degree of customer focus in daily operations to ensure timely order maintenance and goods delivery.
Arrange inland delivery to customers.
Follow up on accounts receivable with the finance team.
Review delivery costs monthly with logistics staff.
Provide accurate commercial documents, including contracts, package lists, invoices, material safety data sheets, and certificates of analysis, and follow up as needed.
Manage document filing and support audit activities.
Handle customer inquiries and complaints effectively and provide timely feedback.
Adhere to international trade compliance rules and defined business processes.
Contribute to and drive continuous process improvement.

1. Prepare contract with customers, keep high degree of customer focus in daily operation to ensure timely order maintenance and goods delivery. Arrange the in-land delivery to the customers.

2. Follow up AR with financial team. Monthly review of delivery cost with logistic staff.

3. Provide and follow up accuracy of commercial documents (contract, package list, invoice, MSDS, CoA, etc.). Manage the document filing and support audit activity.

4. Effectively handle customer inquiry and complaints, and give feedback in a timely manner.

5. Strictly adhere to international trade compliance rules and follow designed business processes. Contribute and drive for continuous process improvement.

KEY REQUIREMENTS

- Education: Bachelor’s degree in International Trading or relative majors

- Experiences: At least 5 years customer service experience in chemical manufacturing/distribution/trading company.

Know-how/skills:

- Understand order fulfillment process

- Good knowledge on shipping logistics, commercial document, international trade practice and customs policy, etc.

- Good interpersonal and communication skills

- Effective communication in oral & written English

Brenntag TA Team

About the Company

Brenntag

Global distributor of chemicals and logistics

Brenntag is a global chemical distributor connecting manufacturers with users. It provides distribution, logistics, and value-added services to tailor solutions for clients, ensuring efficient delivery across its network. It differentiates itself with a large international network, a broad range of services, and a focus on supply chain efficiency and transparency. Its goal is to help manufacturers reach target markets and customers obtain chemicals reliably while pursuing sustainable operations.

Company size: 10,001+
Company stage: IPO
Headquarters: Mülheim an der Ruhr, Germany
Founded: 1874

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