Housekeeping Coordinator

Housekeeping Coordinator

• Organization: Florida Panthers Hockey Club
• Department: Housekeeping
• Reports To: Housekeeping Manager
• FLSA Status: Exempt (Salaried position)
• Employment Type: Full-Time (40 hours per week)
• Location: War Memorial Auditorium & Baptist Health IcePlex, Fort Lauderdale, FL — On-Site
• Schedule: Flexibility required for nights, weekends, and holidays; shift adjustments, overtime, and breaks may be required on short notice

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Job Summary

The Housekeeping Coordinator is responsible for planning, organizing, controlling, and monitoring event and facility housekeeping operations to maintain and improve the overall appearance and integrity of the facility and provide a superior experience to our guests. This role is also responsible for coordinating and supervising the day-to-day activities of facility staff and cleaning contractors, ensuring that services are provided efficiently, effectively, and on time. In addition, the Coordinator will assist in the development and implementation of operational policies and procedures designed to promote efficiency of operation, quality of service, and a safe work environment.

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Essential Duties & Responsibilities

• Oversee the day-to-day operational policies and procedures for the Housekeeping Department and provide overall administrative supervision, including planning, organizing, scheduling, assigning, monitoring, analyzing, and correcting work assignments of custodial services, cleaning personnel, and related operational activities
• Schedule all shifts and staffing according to events
• Assist in interviewing, hiring, training, coaching, and developing all housekeeping personnel in accordance with established guidelines and procedures; ensure the development, ongoing improvement, and implementation of formal training and education programs for the department
• Conduct regular facility inspections to review the facility, equipment, personnel, and general activity; share findings with other departmental managers or coordinators; review and recommend equipment, supplies, and materials needed to provide the best standard of quality
• Coordinate departmental participation and performance in the preventive maintenance program; ensure department compliance and maintenance of equipment
• Attend and participate in Operations/Event meetings and other weekly meetings necessary for conducting internal and external business; hold regularly scheduled staff meetings to share information and gain feedback on ways to improve operations
• Write timely, accurate bid specifications for departmental purchases; review and approve facility staff payroll and departmental purchases; follow all appropriate purchasing procedures accurately
• Participate in budget meetings and provide input on expenditure projections; verify proper coding of all housekeeping purchases to ensure accurate accounting and planning
• Provide leadership on continuous improvement and team-building efforts; participate in employee committees and staff meetings emphasizing team management, high morale, and quality customer service
• Counsel subordinate personnel as required to manage personnel issues; conduct internal investigations as required by any ongoing disciplinary process and recommend and/or administer discipline as required
• Seek out, develop, and participate in industry-related associations and trade shows in support of quality service to our clients; keep abreast of innovations and developments in the industry to improve efficiency, service levels, personnel performance, and operating costs
• Monitor work activities of all contract vendor services; ensure accuracy of contract billings
• Create and maintain the department filing system, records, logs, and reports to ensure all personnel, equipment, and supplies are accurately tracked
• Serve as Manager on Duty as required
• Perform other duties, functions, special projects, and responsibilities as assigned

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Qualifications

• 2–5 years of progressive experience in venue management or housekeeping
• Minimum of 2 years overseeing a large, diverse group of employees
• Highly organized, with the ability to meet tight deadlines and work effectively in a high-pressure environment
• Ability to lead, give clear and concise direction, and provide feedback to staff
• Exceptional organizational and interpersonal skills, including the ability to motivate others
• Excellent oral and written communication skills in English, and strong problem-solving skills
• Ability to interact with fellow employees, clients, the public, and outside vendors in a courteous, cooperative, and professional manner
• Knowledge of operational equipment, radio devices, scrubbers, sweepers, vacuums, etc.
• Knowledge of all administrative and operational rules, procedures, and programs of the housekeeping department
• High proficiency with computer software, including Microsoft Word and Excel
• Ability to work flexible and extended hours, including nights, weekends, and holidays, in addition to normal business hours

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Position Type / Expected Hours of Work

This is a full-time, exempt (salaried) position. Must be able to work 40 hours per week, with flexible hours including nights, weekends, and holidays as needed.