Finance Systems Application Support Analyst

Overview

Salary Range: $86,578-$123,807

We are seeking a highly motivated Finance Systems Application Support Analyst to join our Finance IT Portfolio team. This business-focused role supports and administers Finance Portfolio managed systems, including SAP S/4HANA Public Cloud, SAP Concur, and Workday Adaptive Planning. The primary focus is helping Finance and Procurement users with day-to-day system needs, maintaining application settings, supporting budgeting and expense management processes, and improving how the team uses these systems. The role partners with Accounting, FP&A, Procurement, Yusen IT, and implementation partners to resolve issues, coordinate approved changes, test system updates, and maintain user guidance. Yusen IT is responsible for SAP Business Technology Platform (BTP), APIs, and technical integration development and maintenance; this role provides business requirements, validates financial data, and coordinates testing and issue resolution.

Position is hybrid but is based out of Secaucus, NJ. 

Responsibilities

SAP S/4HANA Public Cloud Support & Maintenance (50% Focus)

• Provide day-to-day application support and guidance for SAP S/4HANA Public Cloud users across Finance (General Ledger, Accounts Payable, Accounts Receivable, Asset Accounting, and Controlling) and Procurement (purchasing, procure-to-pay, and inventory management) processes.
• Review and resolve user questions and application issues, coordinating with Yusen IT, implementation partners, and SAP support as needed and tracking issues through resolution.
• Maintain approved application settings and business rules in SAP S/4HANA Public Cloud, coordinating more complex changes with Yusen IT and implementation partners.
• Support semi-annual SAP updates by reviewing changes with business users, testing key Finance and Procurement processes, and communicating impacts to help maintain business continuity.
• Manage user roles and authorizations within the Finance and Procurement application areas.
• Help stabilize and improve Finance and Procurement processes by gathering business needs, recommending practical improvements, and coordinating approved changes with business stakeholders and implementation partners.
• Support the business side of data exchanges between SAP S/4HANA, SAP Concur, Workday Adaptive Planning, banking, and external procurement or invoice management systems by defining requirements, checking financial results, and coordinating testing and issue resolution with Yusen IT. 

SAP Concur Administration (20% Focus)

• Serve as system administrator for SAP Concur, maintaining expense types, forms and required fields, expense policies, audit rules, and approval workflows.
• Manage employee profiles, delegates, approver hierarchies, and user access in alignment with organizational changes.
• Review and reconcile Concur expense postings and employee reimbursements in SAP S/4HANA, correct business data issues, and coordinate technical data transfer issues with Yusen IT.
• Provide end-user and approver support, review Concur release updates, and coordinate with SAP Concur support on incidents and enhancement requests.

Workday Adaptive Planning Administration (15% Focus)

• Administer Workday Adaptive Planning by maintaining planning structures (accounts, organizational levels, cost/profit centers, product lines, and customers), budget input sheets, calculations, and reports in partnership with FP&A.
• Coordinate actuals and master data updates from SAP S/4HANA into Adaptive Planning, check completeness and accuracy, reconcile actuals to the general ledger, and work with Yusen IT on technical data transfer issues.
• Support annual budget, forecast, and month-end reporting cycles, including version management, user access, and permission sets.
• Partner with FP&A and Workday or implementation partners on enhancements, release updates, and issue resolution.

Finance Portfolio Governance, Process Improvement & Documentation (15% Focus)

• Manage the Finance Portfolio support queue and change control process, prioritizing, tracking, and documenting incidents, service requests, and change requests across all managed systems.
• Coordinate periodic user access reviews and segregation-of-duties checks to support internal control and audit requirements.
• Identify process gaps and recommend standardized solutions in line with SAP, Concur, and Workday best practices for cloud environments.
• Create and maintain detailed documentation for each platform, including training materials, configuration guides, and Standard Operating Procedures (SOPs).

Qualifications

• 2+ years of prior work experience in a finance or accounting role (e.g., Accounts Payable, Accounts Receivable, General Ledger, month-end close, or FP&A), with a solid grasp of accounting concepts and Finance & Accounting terminology and the ability to communicate effectively with F&A end users in business terms.
• 3+ years of hands-on functional experiencewith SAP ERP systems, with at least 1 year directly supporting SAP S/4HANA Public Cloud (or Private Cloud).
• Strong understanding of SAP Finance processes (General Ledger, Accounts Payable, Accounts Receivable, Asset Accounting, and Controlling), with experience supporting users and maintaining application settings.
• Experience supporting cloud-based business applications, including routine administration, approved application changes, and testing system updates.
• Ability to investigate application and business process issues, explain them clearly, and coordinate resolution with users, Yusen IT, and external support partners.
• Advanced proficiency in Microsoft Excel (pivot tables, lookups, data validation, and reconciliation of large data sets) and strong working knowledge of Microsoft Word for creating user guides, SOPs, and training materials.
• Excellent communication, analytical, and problem-solving skills.
• Bachelor’s degree in Finance, Accounting, Information Technology, or a related field.

Preferred Qualifications

• Experience coordinating with IT teams on financial data transfers, business requirements, user testing, and reconciliation between connected systems; hands-on BTP or API development experience is not required.
• Working knowledge of Microsoft Access (queries, data imports/exports, and simple data-preparation routines) and Power BI (building and maintaining finance reports and dashboards).
• Experience with Project Management (PMO)
• Familiarity with other integrated modules (e.g., Sales, Inventory Management).
• SAP S/4HANA Public Cloud certification in Finance or Procurement.

The above statements are intended to describe the general nature of work being performed. They are not to be construed as an exhaustive list of all responsibilities, duties and skills required.

Benefits

Yusen offers a generous Employee Benefits Package including:

• Medical, Dental, and Vision beginning the 1st of the month following start date
• 401k with a company match
• Standard 10 days PTO 
• Eligible for bonus plan
• 7 Paid Holidays 
• Eligble for OT pay if applicable 
• Flexible Spending Accounts, Life and Accidental Death & Dismemberment Insurance, Short & Long Term Disability, Tuition Assistance Program, Commuter Benefits, vacation, and much more

Any and all benefits offered are subject to the eligibility requirements, terms, and provisions set forth in the respective policies and plan documents, which you may request from Human Resources.

About Yusen Logistics (Americas)

Yusen Logistics is working to become the world’s preferred supply chain logistics company. Our complete offer is designed to forge better connections between businesses, customers and communities – through innovative supply chain management, freight forwarding, warehousing and distribution services. As a company we’re dedicated to a culture of continuous improvement, ensuring everyone who works with us is committed, connected and creative in making us the world’s preferred choice.

www.yusen-logistics.com/

Yusen Logistics (Americas) Inc. values each individual employee and is committed to a diverse and inclusive workforce by providing equal employment opportunities for all applicants without regard to race, religion, color, sex, national origin, citizenship status, uniform service member status, age, disability, sexual and gender orientation, genetic information, or any other protected status in accordance with all applicable federal, state and local laws.

Los Angeles County Only: Yusen Logistics (Americas) Inc. will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if Yusen Logistics (Americas) Inc. is concerned about conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report. Find out more about the Fair Chance Act by visiting the Civil Right’s Department Fair Chance Act webpage.