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Haiilo

Cloud-based internal comms and engagement platform

Customer Success Manager - Account Management & Customer Success

Customer SuccessConfirmed live in the last 24 hours
Full-timeHamburg, Germany€45k - €50k

About the Job

Requirements

  • At least 2 years of experience in Customer Success, ideally in a SaaS environment.
  • Demonstrated ability to build strong customer relationships, with a focus on retention and growth.
  • Analytical thinking and confident handling of customer data.
  • Excellent written and spoken communication skills.
  • Experience identifying and implementing upselling and cross-selling opportunities.
  • Ability to work independently and collaboratively.

Responsibilities

  • Build and maintain proactive, individualized relationships with a portfolio of growth customers.
  • Identify retention risks early and develop data-driven customer retention measures.
  • Identify upselling and cross-selling opportunities and implement them in collaboration with Account Management.
  • Work closely with Account Management, Support, and Product to address customer needs quickly and smoothly.
  • Use customer data to continuously improve engagement strategies.

About the Company

Haiilo

Cloud-based internal comms and engagement platform

Haiilo provides a cloud-based platform to improve internal communication and employee engagement for mid-to-large organizations. It combines Haiilo Home (a social intranet for centralized information and communities), Haiilo Share (an employee-advocacy tool for sharing company news on social networks), and analytics from Jubiwee to measure impact, with multi-channel content creation and distribution, real-time feedback, and deep usage analytics. The platform works by integrating with more than 70 workplace apps (like Microsoft 365, Google Workspace, and Slack) and offering a mobile app to reach frontline workers, licensing the service on a subscription basis to a global client base. Haiilo’s goal is to serve as a digital home for employees, unifying internal communications, reducing tech fragmentation, and improving employee experience and retention.

Company size
201-500
Company stage
Not listed
Total funding
Not listed
Headquarters
Hamburg, Germany
Founded
2010

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