Security Incident Responder

Are you excited by the prospect of detecting and mitigating
the latest cyberattacks?

Would you enjoy protecting the world's leading brands in a
fast environment?

Join our Security Operations Center

We strive to be the most trusted support services partner. We utilize tools, process and knowledge to diagnose and resolve product, platform, and customer issues. Our team delivers managed services for media and security maintaining quality and protecting our customers' online presence.

Respond to cyberattacks in real time

As a Security Incident Responder, you'll engage in critical network and attack-related events for our customers. As frontline defense, you will own our central alerting system, detecting and mitigating the impact of attacks. In this environment, your exceptional support to customers impacts the future of them and Akamai.

As a Security Incident Responder, you will be responsible for:

• Engaging in mitigation techniques to prevent vector attacks
• Performing advanced packet analysis to identify attacks and threats to our network
• Managing and documenting technical issues, responses and requests to ensure information is recorded and updated
• Providing support to customers to remedy and resolve network and connectivity issues
• Communicating with customers regarding challenges and providing updates and results on your mitigation and analysis

Do what you love

To be successful in this role you will:

• Demonstrate the ability to speak in English and Portuguese fluently
• Demonstrate knowledge of how the internet works, including, DNS. HTTP, Suite of IP Protocols
• Show excellent verbal and written communication skills and be able to update internal documentation
• Have passion and ability to learn new tools and technologies and problem solve
• Demonstrate excellent collaboration and team working skills

About us

At Akamai, we make life better for billions of people, trillions of times a day.
Whether you're streaming live events, scrolling social media, watching your favorite series, or managing your savings, we're the engine behind the scenes. We provide the world's most distributed platform from Cloud to Edge to help the giants of the digital world work faster and stay more secure, making the internet a better experience for everyone.

Our focus is simple:
Cloud and Edge: Running apps closer to users for instant performance.
Security: Neutralizing threats before they ever reach your data.
Content Delivery: Scaling the world's biggest moments without a glitch.
AI: Enabling our customers to build, secure, and scale AI apps on the world's most distributed cloud platform.

At Akamai, we don't just support the internet; we power and protect it, because behind every great digital experience is a massive hidden challenge. And we're the ones who solve it. When millions of people hit play or pay, Akamai ensures it just works.

Benefits at Akamai: We support your health, well-being, finances, and life beyond work. See our benefits.

FlexBase adapts to your job's needs

Akamai's FlexBase program is yet another way we show our commitment to providing employees with an exceptional workplace experience. It's not about telling employees where to work; it's about supporting employees to do their best work.

We trust our incredible employees to work in ways that suit them best: at home, in an office, or a combination of both.