S

selfpublishing.com

Author education and publishing support

Head Coach

Customer Education & TrainingUpdated on Nov 14
Full-timeAustin, TX, USA

About the Job

Requirements

  • At least 2 years of coaching and/or management experience.
  • A proven track record of coaching and facilitation with tangible results.
  • Experience facilitating virtual or in-person events and workshops.
  • Proficiency with Asana, Slack, HubSpot, Zoom, and Google Drive.
  • Perfect written English and excellent spoken English.
  • Availability to work 45 or more hours per week.

Responsibilities

  • Drive year-over-year renewal growth by increasing renewal and launch call sets across the coaching team.
  • Help at least 45% of authors publish and achieve their program's promised result.
  • Maintain a Net Promoter Score of 55 or higher by delivering a strong author experience.
  • Lead group coaching calls, workshops, and one-on-one sessions with authors.
  • Run call reviews for every coach and call type, build promotion and development plans, and continue each coach's individual training.
  • Partner with Author Success, Community, and R&D teams to improve course content, user experience, and author lifetime value.
  • Identify standout author stories and testimonials to share with the team each quarter.

Desired Qualifications

  • Organizational leadership and/or sales experience.
  • Experience with Teachable.
  • A published book, or willingness to write one within the first 6 months.

About the Company

selfpublishing.com

Author education and publishing support

selfpublishing.com is a author education and publishing-services company. It provides coaching, courses, community, and practical tools that guide writers through planning, producing, launching, and marketing books. Its programs serve aspiring and active authors who want structured support while retaining control of the publishing process. The business combines author coaching and curriculum with community, content, events, software, sales, marketing, customer support, and operations. Work spans author coaching, curriculum, community, content, marketing, sales, customer success, technology, and administration.

Company size
Not listed
Company stage
Not listed
Total funding
Not listed
Headquarters
New York City, New York
Founded
Not listed

Recently Posted Jobs

Explore more opportunities at selfpublishing.com

See more jobs