Tesla

Makes electric cars, robotaxis and grid batteries

Order Operations Specialist

Sales OperationsConfirmed live in the last 24 hours

Full-timeTaipei City, TaiwanNo salary listedIn-person

About the Job

Requirements

A minimum bachelor's degree or at least two years of experience in an operationally related role is required.
Superior attention to detail under tight deadlines is required.
A strong sense of teamwork and responsibility is required.
Excellent time management, organizational, and communication skills are required.
The ability to adapt to frequent change is required.
The ability to work with multiple teams and colleagues from various management levels and locations is required.
Fluency in spoken and written English is required.
Proficiency in Microsoft Excel, Word, and Outlook is required.

Responsibilities

Process daily operational aspects of vehicle orders, including monitoring and evaluating orders, configurations, invoicing, trade-ins, and preparing reports.
Handle sensitive company and customer information with integrity and discretion, protect confidential data from unauthorized disclosure, and act responsibly and truthfully in interactions.
Ensure compliance with company and regulatory policies related to order management.
Manage communication and respond to order-related requests from Sales, Delivery, Service, and other departments.
Record information and ensure data integrity in CRM and other internal systems supporting sales and delivery, production, and financial management.
Coordinate with IT, Finance, and field teams to ensure orders are accurately captured in downstream systems, and resolve data, invoicing, and pricing issues as needed.
Keep up to date with regional Order Operations colleagues in similar functional specialties to help enforce consistent processes across regions.
Investigate system discrepancies, finalize solutions, and suggest ways to refine systems or processes.
Participate in special projects as needed.

Desired Qualifications

Experience with Salesforce is a plus.

Category	Sales & Customer Support
Location	Taipei, Taipei City
Requisition ID	276334
Type	Full-time

Job Description

The Taiwan-based Order Operations Specialist is a member of the Global Order Operations team, and participates in order management, compliance, and effective communication with cross-functional teams. This is a back-end operations role and is not customer facing.

Job Responsibilities

Performs daily processing of all operational aspects of vehicle orders, including but not limited to monitoring and evaluation of all orders, configurations, invoicing, trade ins and preparing reports
Maintains the highest level of integrity and discretion in handling sensitive company and customer information; acts responsibly and truthfully in all interactions to uphold the company’s values and protect confidential data from unauthorized disclosure.
Ensures compliance to all company and regulatory policies related to the order management process
Manages communication and responds to order-related requests from Sales, Delivery, Service and other departments throughout the organization
Records information and ensures data integrity in CRM and other internal systems that support sales and delivery, production and financial management
Coordinates with IT, Finance and the field teams to ensure orders are accurately captured in all downstream systems. Resolves data, invoicing and pricing issues as needed
Keeps up to date with regional Order Ops colleagues with similar functional specialties, to help enforce consistency of process across regions
Investigates system discrepancies quickly and finalizes solutions. Troubleshoots and articulates specific ideas on how to further refine systems or processes.
Maintains the highest level of integrity and discretion in handling sensitive company and customer information; acts responsibly and truthfully in all interactions to uphold the company’s values and protect confidential data from unauthorized disclosure.
Participates in special projects as needed

Job Requirements

Minimum Bachelor’s degree or 2+ years’ experience in an operationally-related role
Superior attention to detail under tight deadlines
Strong sense of teamwork and responsibility
Excellent time management, organizational, and communication skills
Ability to adapt to frequent change
Comfort working with multiple teams and colleagues from various management levels and in different locations
Fluency in spoken and written English.
Proficiency in Microsoft Excel, Word and Outlook
Experience with Salesforce a plus

About the Company

Tesla

Makes electric cars, robotaxis and grid batteries

Tesla makes electric cars and batteries that store power for homes and utilities, and it develops self-driving software and humanoid robots. In 2023, its Model Y became the first electric vehicle to rank as the world's best-selling car. Buyers order the Model 3 sedan, Model Y SUV, or Cybertruck pickup directly from Tesla instead of through dealers, and they charge on its Supercharger fast-charging network. It also sells Megapack and Powerwall batteries, runs a robotaxi service, and charges drivers a monthly fee for self-driving software that still needs their supervision. Tesla was founded in 2003, with Elon Musk as its lead early investor and a recognized co-founder, and it is based in Austin, Texas.

Company size: 10,001+
Company stage: IPO
Headquarters: Austin, TX
Founded: 2003

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