Hospice Office Coordinator
Gentiva
Hospice Office Coordinator
Gentiva
In-home hospice, palliative, and health services
Expand Access. Build Partnerships. Transform Care.
This position will rotate between several offices in the area.
The Office Coordinator plays a vital role in supporting daily branch operations and ensuring compliance with non-clinical policies and practices. This position is key to maintaining accurate medical records, coordinating patient care, and providing essential administrative support to the hospice team.
Essential Functions of the Position
Maintain and close medical records per policy.
Review records to ensure compliance with documentation standards.
Identify and obtain missing chart information, including physician signatures and other required documentation.
Manage appropriate release of information, including obtaining authorizations and distributing copies.
Collaborate with clinical staff to support timely admissions.
Conduct medical record audits as requested.
Purge closed cases, prepare records for archival, and maintain the master patient index.
Participate in hospice quality assessment and performance improvement programs.
Oversee tactical HR processes, contracts, and personnel files for staff and contractors.
Support branch leader with new hire orientation and onboarding.
Serve as a resource connecting staff to IT, HR, and Compliance as needed.
Prepare weekly schedules, review for productivity and geographic efficiency, and coordinate with the Executive Director for approval.
Coordinate interdisciplinary team meetings and manage care coordination communication.
Provide administrative support including answering phones, ordering supplies, and data entry.
Process accounts payable and route invoices as needed.
Complete annual compliance training and attend in-services as required.
Perform other duties as assigned.
Education
High school diploma required.
Experience
Minimum of three years of experience in the healthcare industry.
Strong preference for medical records experience.
Skills & Qualifications
Proficiency in Microsoft Office Suite and Electronic Medical Records systems (HomeCare HomeBase preferred).
Strong organizational, record keeping, filing, typing, and time management skills.
Excellent oral and written communication skills.
Ability to adapt to changing tasks with flexibility and professionalism.
Strong interpersonal skills with the ability to communicate effectively across diverse backgrounds.
Demonstrated maturity, cooperation, and tact in the workplace.
Benefits for All Associates (Full-Time, Part-Time & Per Diem):
Additional Full-Time Benefits:
Apply Today – Help Us Transform Care Together.
At Heartland Hospice, part of Gentiva, it is our privilege to offer compassionate care in the comfort of wherever our patients call home. We are a national leader in hospice care, palliative care, home health care, and advanced illness management, with nearly 600 locations and thousands of dedicated clinicians across 38 states.
Our place is by the side of those who need us – from helping people recover from illness, injury, or surgery in the comfort of their homes to guiding patients and their families through the physical, emotional, and spiritual effects of a serious illness or terminal diagnosis.
Our nationwide reach is powered by a family of trusted brands that include:
With corporate headquarters in Atlanta, Georgia, and providers delivering care across the U.S., we are proud to offer rewarding careers in a collaborative environment where inspiring achievements are recognized – and kindness is celebrated.
Gentiva provides in-home hospice, palliative, and home health care through a nationwide network of locations. It delivers care by coordinating in-home visits from clinicians and therapists, including skilled nursing, therapy services, and pain and symptom management, with an Advanced Illness Management model for patients not yet eligible for hospice. Gentiva differentiates itself with an integrated in-home care platform and strategic growth through acquisitions, such as ProMedica’s home health, palliative, and hospice operations. Its goal is to help patients stay at home while receiving comprehensive care and to reduce avoidable hospitalizations for families and caregivers.
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