VIP Alterations Specialist

VIP Alterations Specialist, Rodeo Drive​

At CHANEL, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity, and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience, and potential you could bring to CHANEL.

About the role:

We are looking for a Alterations Specialist, VIP who will be responsible for producing high quality Alterations on Ready-To-Wear and Haute Couture garments within established time frame standards. They will play a vital role in providing excellent service, while establishing and maintaining  VIP relationships, and working effectively with the VIP relations and boutique teams. CHANEL requires specific skills for its alterations work due to the intricacy of the material used and complexity of the pattern and drape. This position requires an exceptional expertise in sewing, with mastery in both tailoring and flou techniques. This role will pay close attention to detail, especially to the unique fabrications to ensure that all Alterations are executed accurately and efficiently.  During off-season moments, this role will also partner with the Alterations team to further develop alterations talent either by demonstrating specific skills or co-animating trainings.

What impact you can create at CHANEL:

• Uphold production standards to deliver the ultimate CHANEL experience for VIPs.
• Properly fit each garment for VIPs, with the ability to alter a wide range of garments
• Ability to interact appropriately with VIP  
• Maintain an up to date knowledge of the alteration techniques specific to CHANEL, including fabrication and styling of luxury garments through dedicated training
• Ensuring that sewing machines and other equipment are in proper working order
• Build positive team relationships to inspire trust and teamwork
• Altering or repairing  VIP garments and other articles, which includes hemming, mending, lengthening, as well as taking in and letting out seams
• Fitting garments on  VIP to determine how the alterations should be done
• Communicating with the VIP relations team (globally and locally) to determine their specifications, needs, and preferences
• Using irons and pressing machines to erase the creases on garments and other articles
• Maintaining the highest level of confidentiality across multiple key players (ie: publicists, agents, stylists, managers, assistants & VIPs)
• Ability to create alterations that can be reversed without cutting
• Strong knowledge of current CHANEL collections and ready-to-wear products
• Contribute to the evaluation of potential future members of the regional alterations community if necessary

You are energized by:

• The history and heritage of the House of CHANEL
• Demonstrating your strong technical background in specialty skills, such as leather, knits, double-face, beading, fine tailoring, buttonholes, etc.
• Your strong attention to detail
• Being truly service minded
• Working in a team-focused environment and a desire to collaborate effectively

What you will bring to the team:

• Ability to thrive in a team environment and work collaboratively
• Excellent communication skills
• Foreign language skills are preferred but not required
• Passion for the House of CHANEL, its history, product offerings, and commitment to social and cultural initiatives
• Curiosity and desire to learn and grow professionally within the world of CHANEL

Position Logistics:

• Previous alterations experience in a luxury retail environment of a minimum 5 years of related experience preferred
• Sound knowledge of various fabrics and sewing techniques
• Ability to work under time constraints
• Effective communication skills
• Exceptional client service skills
• Detail oriented
• Ability to lift 20 lb.
• A flexible schedule with the ability to work late nights, weekends, and some holidays
• Heart of House: Requires in-store presence to facilitate the opening and closing of the boutique; the receiving of inventory; shipping of product to support sales to ensure optimal client service

*Chanel, Inc. reserves the right to edit, change, or make exceptions on designations where circumstances where deemed appropriate.

Compensation:

• The anticipated base hourly rate for this position is $38 per hour through $45 per hour. Base salary is one component of the total compensation for this position. Other forms of variable pay may be offered for this position. Other components may include bonus potential, benefits, and/or perks.

Benefits and Perks:

• Wellbeing resources include dedicated paid time off for wellbeing (Wellbeing Days in Retail) and a Wellbeing fund
• Family and care giving benefits (inclusive of parental leave, fertility support, MilkStork, and Care.com Membership)
• Generous paid time off policies to include vacation, holiday, sick and volunteer days
• 401K and other incentives

• Robust healthcare offerings; medical, dental, vision, MDLIVE (virtual care), One Medical, Flexible Spending Accounts (Health Care & Dependent Care), Health Savings Account and Employee Assistance Program
• Life insurance, Accidental Death & Dismemberment, Short Term Disability, Long Term Disability, Health Advocate, International Business Travel Accident & Medical, and Commuter Transit & Parking

Additional Information:

CHANEL is a private company whose values are grounded in creating the conditions for people to perform at their best and feel fulfilled and confident in their work. We offer a unique work environment where individuals are encouraged to better understand the brand, the business, and motivations, so that together we can unlock the possibilities of growth. This is reflected in:

Diversity and Inclusion:

• At CHANEL, we are intentional in promoting Diversity & Inclusion. We foster respect, empathy, and dignity for all.  We believe strongly that the diversity of our people across the full spectrum of human differences is essential to our organization and the connections we have with each other and our clients.
• We offer Employee Resource Groups in the US that are voluntary, open to all, employee-led groups formed around a shared identity or lived experience, whose aim is to foster a diverse, inclusive, and equitable community aligned with the values and missions of the communities they support.

CHANEL Community:

• CHANEL Community empowers our employees to channel their passions, talents, and sense of purpose to contribute to and learn from our communities.
• Employees are encouraged to take time off annually to volunteer through CHANEL Community. CHANEL also matches employee donations to select charitable organizations.

Sustainability:

• CHANEL Mission 1.5° is our climate action plan. It is focused on transforming the business in line with the ambitions of the Paris Agreement on climate change to limit the average global mean temperature increase to 1.5 degrees Celsius above preindustrial levels.
• Employees are encouraged to contribute to our US Sustainability efforts at the corporate level and within the divisions, through organized taskforces and initiatives.

Arts and Culture:

• We are committed to extending our legacy of cultural engagement. Global support includes the CHANEL Culture Fund, which supports a select group of leading art culture institutions across the globe, and the CHANEL Next Prize for the next generation of creative talent.  US support currently includes Annual sponsorship of the MoMA film program, Tribeca Film Festival programs and Through Her Lens, Support of the Academy Gold Fellowship for Women and Sponsorship of the BAAND Together Dance Festival at Lincoln Center.

Fondation CHANEL:

• Since 2011, Fondation CHANEL’s mission is for women and girls to be free to shape their own destiny.  Through multi-year partnerships with financial and technical support, Fondation CHANEL is committed to improving the safety and autonomy of women and adolescent girls around the world, impacting over a million women and girls in its first 10 years.   
• For more information, please navigate to the Fondation CHANEL website here.

Career and Leadership Development:

• We have dedicated in-house teams focused on supporting the onboarding of employees, developing leadership skills via custom programs like Imagine CHANEL People, Heart of Leadership and group and individual coaching, and blended online and live classes offered on our Bloom platform and by skilled trainers, such as Shape Your Career, to develop career building skills.

*CHANEL, Inc. benefits and perks are dependent on eligibility and subject to modification by CHANEL at any time.