Reservation Sales Agent - Chinese Speaking

At Waldorf Astoria Maldives Ithaafushi, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

An Reservation Sales Agent serving Waldorf Astoria brand is always working on behalf of our Guests and working with other team members.  You should maintain the attitude, behaviors, skills and values that follow :

• Positive attitude.

• Good Communication skills.

• Commitment in delivering a high level of customer service.

• Excellent grooming standards.

• Flexibility to respond to a range of different work situations.

• Ability to work under pressure and under own initiative .

• Passion for sales and achieving targets and objectives.

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Minimum of 3 years’ experience in a similar position in luxury resorts in the Maldives

• Proficient level of written and verbal English

• Strong working knowledge of Opera Property Management System

• Sound computer knowledge including Microsoft Office

• Ability to take initiative

• Proficient in all Rooms Reservations procedures to be a resource when needed

• A proven track record in a similar role within a quality environment and to be able to demonstrate excellent standards 

Specifically, as a Reservation Sales Agent for Waldorf Astoria Maldives you will perform the following tasks to the highest standards: 

• Handle incoming reservation requests via email and by telephone observing response time (respond to all incoming correspondence within 24 hours)

• Maintain an up to date knowledge of all resort accommodation, services and facilities

• Ensure clients are aware of transport arrangements to and from the resort and the cost implications. Establish their transport requirements.

• Advice clients of the arrangements and cost implications associated with early arrivals and late departures and record any requests

• Be aware of any repeat guest or VIP information, preferences and previous details and respect privacy and confidentiality

• Process all reservations in Opera accurately, observing all necessary codes that are created to track statistical data

• Follow up on missing details on reservations for completion and make any necessary amendments.

• File all reservations and related correspondence as per the set guidelines

• Always up-sell room categories whenever possible

• Issue pro-forma invoices for TO advance bookings within the correct timeframe giving sufficient time to follow up.

• Update pro-forma log sheets and file them methodically

• Follow -up on payment for direct paying bookings as per the resort policy

• Ensure all outgoing correspondence is in accordance with standard resort formats

• Deal with complaints efficiently and courteously and bring all reservation related issues or difficulties to the immediate attention of Reservations Supervisor